Hannah Dropbox Community Moderator

Happy to hear that, @"roundcolour"! If the issue returns or if you have other questions, let us know. Cheers!

Hey @"Dave_Rado", thanks for reaching out and thanks for updating us on the issue. I'm glad to see you were able to resolve this, but if you need anything else, please let us know. Have a great day!

Thanks for confirming that, @"Czyo5S7rb1". Can we send you an email, so we can look further into this?

Thanks for the additional info, @"Tevald" and @"roundcolour". Can you please confirm that Dropbox has full disk access, using the steps here?

Hey @"crimsonnoise", you should be able to find an answer to your query here. I hope this helps.

Thanks for the ticket number, @"JJ90A". I passed your comments along, raised the priority of the ticket and a member of our team will be replying back to you the soonest possible. And thanks, @"IMExperts", I just sent you an email, so we'll continue there.

Apologies, Matteo, I missed that. Does removing some files with selective sync work at all, though?

Thanks, Anja! For the second screenshot, you're currently on the website, so we'd actually like you to right-click on a file in your local Dropbox folder, then one you can find if you click on your Dropbox icon next to your clock and then on the little folder icon.

Hey @"Igor6", sorry to jump in here. You'd actually have to use a third party app for something like this. Otherwise, you're welcome to take a look at these resources about our API solutions: https://www.dropbox.com/developers/reference https://developers.dropbox.com/dbx-sharing-guide 

Thanks, David! Just emailed you and I'll see you there. 🙂

Hey @"MatteoG", is it possible that you have close to or more than 300K files in your Dropbox folder? The performance of the desktop app will decline with that many files in the Dropbox folder, so can you try using selective sync, to remove some folders and see if that helps?

Hey Anja! Can you try to send us the screenshots again, by attaching them to your reply instead? You should be able to see a camera icon, after you click on the "reply" button here on the thread. The camera icon should be right above the reply box.

Hey @"Himanshu Patil", I see that there's an update on your ticket from a member of our team; make sure to check it out!

Sorry to jump in here, @"copwriter". To go back to a question that Jay asked you, is the Dropbox application working correctly and syncing files as normal? Because there are no Dropbox syncing icons on the files at the moment, which could indicate that the application is not running. If you hover over the Dropbox icon in…

Thanks for letting us know, @"semada". Can we send you an email, to investigate further?

Hey @"jcowen", sorry to hear about this. Is your email's handle (before the @) or the domain (after the @) of the email that has the typo?

Hey @"jjreturned", you're currently replying from a different Dropbox account; is the @"jjreturned" one or the @"JJ90A" one that has the issue? As for you, @"IMExperts", can we send you an email as well, so we can look into this a bit further?

Hey @"Martha G", sorry to see that you're having this issue. If you right-click the Dropbox folder itself, and choose "make available offline" for the whole thing, what do you see?

Hey @"Jaxt", sorry to see you're having issues accessing your old account. To be honest, you can't really have two Dropbox accounts under the same email address. How long had it been since you accessed your original account?

Hey @"Melissa Miller", thanks for the additional info. Can you send us the ticket number for your communication with support, so we can look into it?

Hey @"gazuzu", hopefully this resolved your issue, but if it persists, let us know. As for you, @"JamesPren", can we send you an email, to see what we can find out?

Hey @"Berlin", sorry to hear about this. Can you follow these steps, to see if Dropbox has full disk access? Make sure to check the other troubleshooting steps as well, to see if they help.

Hey @"NewCloverleaf", sorry to hear about this. Do you have any security apps or extensions that might be blocking the Dropbox website? If you open the link from an incognito window, do you see the same?

Hey @"alonzo86", I'm glad the issue is resolved now. Especially doing the steps that Nancy provided, might have fixed it for you for good, but if it does come back, please reply back to this thread, so we can investigate further.

Hey @"oalmeida", in that case, can we send you an email, so we can look into this?

Sorry to hear about that, @"Bridewell". Were you the owner/creator of this folder or a member with edit permissions? Is it possible that the owner removed you from it? Does it perhaps appear here?

Hey @"smallbizHokkaido", I'm happy your issue was resolved! How about you, @"cloudstoragelover"? Are you still having this issue? If so, can you check this article with some troubleshooting steps you can follow, to see if they help?

Hey @"TM22UK", thanks for bringing this to our attention. Just to clarify, deleting files does free up space in your Dropbox; permanently deleting the already deleted files, though, won't free up any more space. Are you receiving emails about your Dropbox space being full or pop-ups in your Dropbox? What does your plan…

Привет, @"Dmitry Devishvili", жаль, что у тебя возникла эта проблема. Несовместимые символы в именах файлов на самом деле не приводят к их удалению, но давайте посмотрим, что мы сможем выяснить. Что на вашей странице мероприятий показано об этих удалениях? Видите ли вы какие-либо крупные события удаления? Дайте мне знать,…

Thanks for your feedback here, @"Perle M.". What you'd like to do isn't really recommended or even possible, if you're on a computer using Dropbox for macOS on File Provider. I will however, pass your comments along to our team and I will leave this thread open, in case another user has some kind of workaround or tips for…