Hannah Dropbox Community Moderator

Hey @"Richard Anthony", just to confirm, have you taken a look at the activity tab in your admin console, by specifically adding the "sharing" activity in the "activities" section, to see what you can find out?

Thanks for the additional info here, Maxime. After looking a bit further into this, we've confirmed that currently we only retrieve a maximum of 2000 starred files, by order of last starred. So, it is possible that you won't see starred files if they were starred a long time ago and have more than 2000 files starred. I…

Hey @"ctctc", thanks for posting your question and happy Monday. I moved your post to a thread relevant to your query. Take a look and let me know if you have any more questions.

Sorry to see that your syncing is frozen, @"KL10". You can take a look at this article will a lot of things to check and troubleshooting steps, when it comes to syncing issues. If they don't help, let us know, so we can take a further look.

Hey @"Ktgle", sorry to jump in! If you just logged in to your account (and weren't prompted to create a new one), any files you would have in the account, would be found in your 'all files' page here. I hope this helps!

Glad to help, @"kenw232"! If you need anything else, don't hesitate to let us know. Have a great weekend!

Thanks for the additional info, @"njet01". On your computer, are you using the local Dropbox folder to create the folder, when you're getting the error? Have you tried through the website instead?

Thanks for the screenshot, @"LisanderI". Your external sharing settings appear to be correct. Since when you're creating the link, it appears to be correct as well, have you tried testing how it looks for your recipients, by opening the link through a private browsing/incognito window? How does it look? Is it giving access…

Hey @"kenw232", thanks for bringing this to our attention. What happens when you click on the "sign in now" button in the second screenshot? Does it loop around, redirecting you to the website again? Also, there's an error message saying that you're trying to connect a device, which would bring you to more than what's…

Hey @"joe-w-1954", thanks for reaching out to the Dropbox Community! The suggested practice when it comes to new computers, would be to simply install the Dropbox application, sign in and let the app sync your files. This is to avoid any linking issues or double Dropbox folder issues. And if you'd like syncing to finish as…

Jumping in here as well, @"linguos". So, if I understand correctly, when you're dragging and dropping files from your computer to your Dropbox folder, instead of the file getting moved (moved to Dropbox and deleted from its original location), the file gets copied, so you have the same file both in Dropbox and in the…

Hey @"ncole", thanks for reaching out to us. Can you clarify what you mean a bit more? Which platform are you referring to? Are you perhaps talking about the Home tab on the Dropbox mobile app? Any additional info or screenshots explaining your issue, would be really helpful. Thanks!

Thanks for the screenshot too, @"mbkitmgr". I just sent you an email, so we will continue there. Cheers!

Thanks for the update, @"Mian1". What about when you right-click one of those photos in your Dropbox folder in the file explorer and choose "Make available offline"? Does it show the thumbnail?

Sorry to see that you're having this issue, @"Mian1". Which version of the Dropbox app are you using and what's the sync status? You can hover over the Dropbox icon in your system tray for this info. Also, if you right-click on the photos and choose "make available offline", does that bring back the thumbnail? Keep me…

Thanks for keeping us updated, @"Normanvh". If the issue returns, let us know. Have a great day!

Hey @"Nolan D", thanks for the screenshots. Can you take a look at this article and follow the troubleshooting steps there, to see if they help?

Hey @"kevin891", sorry to see you're having space issues. Have you used the steps in this article, to check the size of your files and calculate the size of your folders, to see which files are taking up your space? Shared folders also take up space in the account of each member, so make sure to check that out as well.

Hey @"perspicacity888", thanks for your feedback on this. I have already passed your comments along to our team and wanted to let you know that if you just refresh your page, you won't see the question again.

Thanks for checking, Maxime! There's really no limit on how many starred items you can have. If you simply go to your "all files" page and click on the "starred" option from there (without navigating to a specific folder), can you see any results? Also, what's your preferred browser and which version are you using?

If you copy and open the link on your browser and not within Whatsapp, what do you see, Laurence?

Hey @"WiseGrasshopper", thanks for reaching out to us. Quite a few things have changed since this thread was last active, so can you please clarify your issue? Are you not able to download online-only files with a double-click? Is your computer using the updated version of Dropbox for macOS on File Provider?

Hey @"LisanderI", is it possible to also send us a screenshot of the sharing settings in your admin console?

Hey @"Laurence28", so just to clarify, it's not that the link is not working or giving you an error, it's that it shows you the old content, instead of the new/current one, correct? Is this what you see when you copy and open the link from a different browser or a private browsing window too?

Thanks @"Maxime Coevoet" for clarifying! If you login through a different browser or a private browsing window, do you get the same behavior on our website?

Hey @"MissSqueaky", sorry to jump in here. Did you perhaps notice if this started happening after this update?

Hey @"orgo5555", can you please also send us the ticket number for your communication with our support team, so we can check it out?

Hey @"Gidgette", sorry for any inconvenience this might have caused, but when someone upgrades their account, this kind of info is required. Unless it's an iTunes/Google Play payment perhaps?

Sorry to jump in here as well, @"error-help". If it's possible, please do install a different browser on this computer and let us know if there's any difference; it would be super helpful.

Sorry to hear about that, @"trashcaneron". Does this happen every time you click on the 'copy to Dropbox' button or is it random? Are you having any issues when downloading the files to your computer as well? And does this also happen on a private browsing/incognito window? Keep me posted.