Hannah Dropbox Community Moderator

Can you send us a screenshot of what you see when you click on the "share" icon, Daniel? Just make sure to hide any personal info, like email addresses.

Thanks for checking, Sean. Now, this might sound trivial, but have you restarted your computer at all since this happened?

Hey @"brendonf", sorry to see you're having trouble with your subscription. Let's see if we can figure this out together. If you've reached out to our support team, can you please give us the ticket number for the communication?

Thanks for the update, @"dumbquestion". When you get a chance, can you send us a screenshot of what you see when you try to share the folder? Just make sure to hide any personal info on the screenshot.

Hey @"omerzafeer", have you asked the admin to see if they have the option to restore your account?

I understand your frustration, Deb, so I've sent both you and @JoshCarm an email, so we'll continue there.

Hmm, try these steps here to fix your hardlinks and permissions and let me know how that goes, please.

Thanks for the update here, @"Simple". Can you try the steps here, to fix hardlinks and permissions and let me know how that goes?

Hey @"cwbowers", keep in mind that if you have a paid subscription, your billing info is already in our system; by providing the info required in the form that helps you contact support, you only get closer to your goal, which is cancelling the subscription. If you still cannot submit the help request, let me know, so I…

Thanks for this error log, @"Sanar Sadaqa". Can you close the Dropbox app and then relaunch it from your applications folder, to see if that helps?

Hey @"Kim53", I'd suggest you follow the steps here in order to disable the backup feature and delete your backups. I hope this helps.

Hey @"danielpassos", have you checked the steps to unshare a folder here?

Happy to hear that the issue was resolved, @"culverking"! If you need anything else, don't hesitate to let us know. Have a great day!

Hey @"culverking", thanks for bringing this to our attention. Can you try from a different browser or a private browsing window, to see if that helps? Keep me posted.

Sorry to see you're having trouble uninstalling the Dropbox desktop app, @"heartpunk". Can you let us know what the exact issue is? If you want to opt out of the beta/early releases of Dropbox, you'll need to turn off the 'early releases' option here; have you tried that yet? What else have you tried so far? Let me know…

Hey @"Snowdrop" and @"Simple", can you check if the Dropbox app has full disk access by following these steps and let me know if that helps?

Thanks for the additional info and screenshots, @"Photo O.". Can you please try to copy the "approve request" link and open it in a different browser and/or an incognito/private browsing window, to see if this behavior persists?

Thanks for the additional info, @"jaychicago". Can you check if your browsers are on the most updated version? Also, do you confirm that trying from a private browsing/incognito window doesn't help? If not, make sure to clear your browser's cache as well and then try again. 

Hey @"dumbquestion", sorry to see you're not able to share your folder. Can you give us a bit more info as to why? Are you getting some kind of error message? Also, is the folder currently shared with other people? Is it inside another already shared folder perhaps? Let me know and we'll go from there.

Hmm, do you have any security apps that might blocking access to these Dropbox domains? For example an antivirus, VPN, firewall, etc.? If so, try to temporarily disable them or whitelist the domains, to see if that helps.

Thanks, Kaleb! You've got mail. 🙂

And you're seeing this behavior on multiple browsers, you said? That's pretty odd. How large are the files you're trying to download? Does it happen with all the files in your account?

Thanks for bringing this to our attention, @"Sean_Tidy_Tips". Can you give us some more info as to why you can't download them? Are you getting any error messages? Any additional details, would be really helpful. Thanks.

Did you receive any ticket numbers for the emails that you sent to our support team, @"cwbowers"? If so, please send them here, so we can take a look.

Hey @"Breeanna", sorry to hear that. Have you taken a look at this article, to see more info on why this might be happening?

Hey @"IsaacRaphael", can you indeed send us a screenshot of the error you're getting, so we can take a look?

Hey @"jaychicago", thanks for bringing this to our attention. Do you see the same behavior when you try from different browsers or private browsing/incognito? Keep me posted.

I was happy to help clarify this, Heather! If you need anything else, let us know. Have a great day!

Hey @"James V.1", thanks for reaching out to our Community. I've moved your post to a similar thread, that should give you more info on the situation. That said, we do appreciate you taking the time to share your feedback on the syncing icons and I'll make sure to pass your comments along to our team.

Thanks for the update, @"cwbowers". Have you tried from a different browser or a private browsing window, to see if that helps? If not, I would suggest reaching out to our support team directly; they should be able to assist you further.