Hannah Dropbox Community Moderator

Hey @"reethi", welcome to our Community! Can you please take a look at this article with some common causes and fixes for this issue and let me know if it helps? Thanks.

Hi Mark! Conflicted copies can also happen if files are edited from the same account but from different computers at the same time; could that be the case? Also, to answer the question about selective sync, the feature is actually device specific, so any changes you make on one connected computer, won't affect the other.…

Hey @"auramax", thanks for posting to our Community. Would you mind giving us a bit more info here? Which platform are you using and how are you sharing this file? Any additional info would be helpful. Thanks!

Hey @"JannieHooijer", thanks for reaching out to the Dropbox Community. I looked into this and I can see that you did reach out to our support team and your issue was resolved. I'm glad to see that and if you need anything else, please let us know. Happy holidays!

Hey @"jeroenws", thanks for your post! You are actually right on the money with the steps here. You'll basically need to unlink the computer first, by signing out of the Dropbox desktop app and then uninstall it. After the Windows process is done and you reinstall the Dropbox app, but don't want to re-download all of your…

Hi there, @"Ryanmeston07", thanks for joining us on the Dropbox Community! That's pretty strange indeed; can you check how your plan looks in your account settings online? Also, how did you upgrade the account? Directly from the mobile app on your iPhone? If so, try these steps to restore your purchase and see if it helps.…

At the moment, I'm afraid not. Can you let me know when this issue started?

Hi there, @"Jill G.10", thanks for bringing this to our attention. That's pretty strange indeed; can you open the app, tap on "account", then on the gear icon and then on "clear cache" to see if that helps? If not, try deleting the app altogether and then reinstalling it. Let me know how it goes!

Hey @"dancinggrace", thanks for reaching out to us. I moved your post to a new thread, since the one you posted in was pretty old. Since you're having an issue with your two-step verification, I'd suggest reaching out to our support team directly. To do so, open a private browsing/incognito window on your browser and go to…

Hey everyone, this idea has been closed due to inactivity. Thank you for your suggestion, and if you have another idea to share, please do! 

Thanks for taking the time to post to our Community, @"pentagramwookie". First of all, I wanted to say that I understand where you're coming from here. We really appreciate that you took the time to write your thoughts on the "date modified" sorting option. I'll make sure your feedback and your comments get passed along to…

Welcome to our Community, @"emmav"! Let's see what we can find out about this. Did your boss share individual files with you or folders? Do you know what steps she followed to share them? And if you go to your shared page, are you able to see them? Let me know and we'll go from there.

Hey @"Kuroo", thanks for your post here and sorry to hear about that. Have you checked the info here to see the reasons why this might have happened? If this is the first time it happens, you'll be able to share files again after 24 hours, so the issue should resolve itself. Let me know if you have any questions.

Hi there, @"GLSmyth", thanks for your post today! Is it possible that besides the files you deleted, you have some shared folders or backups taking up your space? Let me know what you find.

Hey Alan, I saw that you replied to my email and I just replied back to you. We'll continue there.

Hey @"Frank P E.", thanks for bringing this to our attention. Can you please reply back to your support ticket, so I can assist you further over there? As for you @"TNunan", are you also having the same issue on a beta or a stable version of the Dropbox app? What do you see when you hover over the Dropbox icon in your…

Hey @"atlasmcorp", happy Monday! I just emailed you, so we can check that out internally. See you there!

Hi there, @"sr534", thanks for taking the time to post to the Dropbox Community. What you're describing definitely shouldn't happen just by installing the Dropbox application on your computer, so let's see what we can find. Can you give me a bit more info as to what steps you followed? When you say that your desktop was…

Happy Monday, @"colsar"! I can see that you found my email and replied to it, so I replied back. See you there!

Thanks for bringing this to our attention, @"snynet". Are you still having this issue? Have you tried logging in to your account from another browser, to see if you get different results?

Hey @"Truongvh2025", thanks for letting us know about this. I moved your post to an existing thread about this issue. Can you check the troubleshooting steps provided in the thread, to see if they help in your case as well? Thanks!

Thanks for keeping us updated, Annie! Happy to see that you managed to resolve this. If you need anything else, don't hesitate to let us know. Happy holidays! ✨

Hi from me as well, @"Kunnaki"! It's strange that images from games you play are saved in your Dropbox account; does the game perhaps download the images to, say, your Downloads folder and you have that folder backed up to your Dropbox account? Or perhaps it's taking screenshots and you have enabled them to save to your…

Thanks for letting us know about this, @"DHK". Generally, conflicted copies happen when files get edited by multiple computers at the same time. Can you take a look at this article and let me know if something like that is happening? Also, what do you see when you hover over the Dropbox icon in your menu bar? Let me know…

Hi there, @"abdelghafor", welcome to our Community. Would you mind giving us some more info here? Are you getting some kind of error message when trying to share files? And how are you sharing your files? Any additional details you can think of, would be really helpful. Thanks in advance!

Thanks for trying, @"colsar". I just sent you an email, so we can take a closer look into this. Just reply back to me when you have a chance. Cheers!

Thanks for the update, @"vusheth". Just to confirm, are you signed in to your existing 1password account when clicking on the link in the email?

Really happy to hear that, @"AnuradhhaBShah"! If you need anything else, feel free to reach out again. Have a great weekend! 😊

Sorry to hear about that, Peter and thanks for your sincere feedback. If you've opened up a new ticket with our team, please give us the ticket number, so we can track it on our end as well.

Hi @"colsar"! No need to make everything online-only yet, just as a test, try it with a couple of files to see if it does help.