Hannah Dropbox Community Moderator

Hey @"tevans", thanks for letting us know about this. Can you give us some more info on what you mean by "corrupted"? What exactly do you see when you try to open them? If you could send a screenshot of how the files look in your Dropbox folder and a screenshot of what you see when you try to open them, I'd really…

Hey @"dluptonmd", I see you replied from a different account, but I'm assuming this is the same person as the OP, is that right? Have you made sure you have the latest Dropbox app version installed on your device? Can you uninstall and then reinstall the app to see if it helps? Also, how much available space do you have on…

Hey @"Faceplant-tech", thanks for joining our Community and sorry to hear about your files. When was the last time you accessed these files and if you go to your events page, are you sure you can't find any events relating to those files, no matter how far back you go? Have you tried searching for those files through the…

Hi there, @"Kevin W.19", thanks for reaching out to the Dropbox Community. Let's see what we can do about this. Can you locate those files in your Dropbox folder? If so, as a test, try to move one of them out of the Dropbox folder (say, to your desktop) and then back in to see if it helps. If not, try restarting your…

Hey @"nanlouwoo", thanks for the additional info. Just to clarify, a "can view" link allows the recipient to both download a file to their computer and/or save it to their Dropbox account. This saves a copy of the file, not the original, which allows the recipient to edit it. Since it's not the original file, and since…

Hey there, @"nanlouwoo", thanks for your post today. Would you mind checking this again on your end, by opening the "can view" link through a private browsing/incognito window to see if you get the same behavior? Can you also make sure the "can edit" link is deleted, by clicking on the "..." (ellipsis) icon next to the…

Thanks for keeping us in the loop, @"GibSam"! Have you tested this out?

Hey @"GibSam", thanks for your input here. Can you try switching the files in question to "available offline" and then back to "online-only", to see if that helps?

Okay, Andrea, from what I can see, you've opened 4 tickets. I will go ahead and close the 3 and reply to the one where you provide the most info. I'll see you there!

Hi there, @"AndreaAS", thanks for bringing this to our attention. If you were converted from a team member to an individual Basic account, you shouldn't be having an issue re-upgrading. So, I would definitely suggest reaching out to our support team. To do so, open a private browsing window and without signing in to your…

Hi again, Don! So, regarding the Dropbox folder, it should be okay that you deleted it; it's basically just to keep a copy locally just in case, but that's that. As for the registry, you can delete the Dropbox Update folder from WOW6432Node, that's the correct one.

Hey @"worldholdon", thanks for reaching out to the Dropbox Community. We understand your frustration and we'd really like to help you out with your issue, so I went ahead and opened a support ticket for you. I'll see you there.

Hi there, @"victoria19", thanks for your post today. At the moment, there's no way to export multiple Paper docs at a time as markdown files. We do appreciate your feedback on this, though, and I've made sure to pass this along to our team. Let me know if you have any questions!

Hey @"MMD1", just wanted to jump in here to let you know that indeed, if your files got deleted for being over quota, they would be unrecoverable. But you would have received email notifications multiple times before it happened. Did you receive such emails?

Hey @"J-Reacher", I completely understand your frustration here. Keep in mind that our support team are not the ones releasing the updates, they're just here to troubleshoot potential issues. They are also the best way to get these issues resolved, since they have access to info that's specific to a user's account. So,…

Thanks for the update, Nicholas! So, now that your syncing Dropbox folder is in ~/Library/CloudStorage, it means that you're using the File Provider version of the Dropbox app. This is the expected behavior and location for the Dropbox folder. That means that since your other Dropbox folder (with the old files) is no…

Hey @"kellyA", sorry to see that you're also having an issue with this. Have you tried reaching out to our support team yet?

Hmm, I see. In that case, please try our advanced reinstall steps here and we'll go from there.

Okay, Don, understood. Have you tried reinstalling the app like I suggested in my previous reply? If simply reinstalling the app doesn't work, you can uninstall it, restart the computer and then reinstall it.

Thanks for the updates, Don. I completely understand where you're coming from, I would be frustrated if this happened to me as well. Regarding the Dropbox app, have you tried simply reinstalling it, without uninstalling it first? And as for your files, if you upload them to the website from the second computer, are you…

Hey @"nicholas521", thanks for checking that! I hope it's okay for me to jump in here. Just to make sure everything works correctly for your Dropbox folder in ~/Library/CloudStorage, can you also make sure that syncing works for this folder and has all the sync icons and right-click options on the files? Also, if you try…

Thanks for the update, Don, it is a pretty strange situation. One more thing I'd like you to check is the syncing icon next to the files that are not opening; are the files set to "online-only"? If so, can you right-click on them, choose "make available offline" and then try to open them to see if that makes a difference?

Thanks for the error log, @"sniffly", I hope it's okay if I jump in here as well. Now, the error you’re getting is temporary and should be fixed by restarting the desktop app. If the issue persists, check whether you have a copy of the Dropbox.app file on your computer in these locations: * /Applications *…

Hey @"kjydacbr", thanks for joining us on the Dropbox Community! Would you mind sending a screenshot of the issue, so we can have a visual? Thanks!

Hey @"MW999", I hope it's okay for me to jump in here as well. When you say "blocked", can you please clarify? Do you not see the "..." (ellipsis) button when hovering over the names of your files in order to delete them? Also, it doesn't look like you have many files in your account; have you checked your backups page or…

Thanks for bringing this to our attention, @"dssteffen". Have you tried uninstalling and reinstalling the app to see if it helps?

Hi there, @"Aurorahealthalliance", thanks for your post. Indeed, it's not possible to create a top level folder through the local Dropbox folder. I've made sure to pass your feedback and comments along to our team, we really appreciate you taking the time to share it. If you need anything else, let me know!

Hi there, @"vanit0", welcome to our Community. Just to make sure we're on the same page, can you clarify the following? connecting an external drive to iPad Pro Any additional info or description of the steps you're following to achieve the syncing process you mentioned, would be helpful. Also, by "my Dropbox", are you…

Thanks for checking, @"csrbloodbot"! Since it works on a different browser, this may be the result of a security setting or a plugin that you have installed on your browser. I suggest restoring your browser to its default settings and disabling any browser plugins. If that doesn't help, make sure to clear your browser's…

Thanks for that, @"Mitz1". The app should be syncing as normal. And it's definitely strange that you can't open the files online. Have you tried restoring one of the files that gives you this error to an older version, to see if it opens then?