Hannah Dropbox Community Moderator

Hey @"JDW0", can you please clarify what the location of your Dropbox folder is?

Hey @"Chemist", are you having issues when following the steps in the article I linked you above? What do you see when you try to sign out of the Dropbox app through the preferences?

Hey @"Andrew_VM", we appreciate your feedback on this. I've made sure to pass your comments about this along to our team. Thanks for letting us know.

Hey @"teamyell", thanks for joining our Community! Are you referring to files you've shared with other people? If so, you can access certain info, depending on your Dropbox plan, using our viewer info feature. You can read more about this here. The events page will show you all events that happened in your account, which…

Hey @"Chemist", thanks for reaching out to the Dropbox Community with your question. If you'd like to sync your computers with a new Dropbox account, what you need to do is sign out of the old account through the Dropbox app preferences and then sign in to your new one. You can find the steps on how to sign out of the…

Hey @"ltpe", thanks for reaching out to us. I moved your post to this thread with info relevant to your query. If you still have any questions, please let us know.

Hey @"tansie", thanks for reaching out to us. It sounds like you might have enabled hidden files for your computer and that's why you're able to see the .dropbox file etc. Can you try disabling that, to see if it helps? Keep me posted.

Hey @"ofoliver", thanks for taking the time to post to the Dropbox Community. I understand you're having some trouble with the Dropbox for macOS on File Provider app and we really appreciate your feedback on this. I see that the app is trying to sync a specific number of files; has it been stuck like this, or is it…

Hey @"jhk1", sorry to hear that your Camera Uploads isn't working. Have you tried turning the feature off and then on from the app's settings or uninstalling and reinstalling the app?

Hey @"Karima Khan", sorry to hear about this. I would suggest opening a private browsing/incognito window on your browser and going to this page. From there, you can submit a help request to our support team directly, so they can assist you further. Once you have the ticket number, please send it here as well, so we can…

Hey @"Bach Huy Hoang", if you go through s restored file's version history, you should see more info, like the name of the device the files were deleted from; perhaps that will give you some more insight as to what happened.

Thanks, @"wthiwwdb", I just emailed you and I'll see you there.

Hey @"Mamito", thanks for bringing this to our attention. You're referring to audio files that you've added to your Dropbox account and are trying to play them within the Dropbox app, right? If clearing the cache didn't help, can you try saving the files to the device and see if they play okay there? Keep me posted.

Thanks for your feedback here, @"itissid". Can we send you an email, so we can take a deeper look?

Hey @"SewLucky", thanks for joining our Community. At the moment, there's no way to scan and bulk delete empty folders in your Dropbox account. You can, however, post this in our ideas section, for other users to up-vote! Before posting, please make sure to take a look at Emma's tips for submitting an idea. Let me know if…

Can you make sure to hover over or click on the Dropbox icon in your menu bar by the WiFi icon, to let us know the exact sync status, though, please? Is it up to date?

Thanks for the screenshots, @"raymyrtle". So, does the backup of your computer still appear as disabled in your backups page here? As for your capacity, while you might have unlimited space to backup your computer, your Dropbox space (the place outside the backup folders, which is for the rest of your Dropbox files) is not…

Hey @"CharlesZhou", I just checked this on my end; I'm on the latest version of the Dropbox app and I don't have any issues searching files. Can you send us a screenshot of the Dropbox app, showing that your search bar is missing? Also, can you open the Dropbox app, tap on "account", then on the gear icon and then on…

Hey @"wjwtproperties", after looking into this further with our team, we just wanted to let you know that we do not currently support template links from within dropbox.com. Template links are available to Dropbox Sign users on Essentials, Standard, and Premium plans. This means that you would need a direct Dropbox Sign…

Hey @"LuNoel", in this case, I would suggest reaching back out to us on this thread, when you're available again, because if we open a ticket now and it remains unanswered for a few days, it will get closed. So, whenever you're ready, please let us know and we will send you an email right away!

Thanks for the screenshot, Cressida. It appears that it's shared files that are taking up your space. You might want to use the steps here, to calculate the size of your folders; this should give you an idea of which ones are taking up the space. If you want to leave a shared folder without affecting the other members, you…

Hey @"elbarto", thanks for reaching out to the Dropbox Community. Can we send you an email, to investigate this further? Let me know.

Hey @"mlm", thanks for reaching out to the Dropbox Community. This sounds like a Family Tree Maker issue, but let's see what we can find. Can you please give us more info on how you linked your laptops to the folder that your files are in? Also, any screenshots showing the issue/errors, would be really helpful. Thanks in…

What's the current sync status of the app, when you hover over the Dropbox icon, @"giobertelli"? Do you see any difference when all your other apps are closed?

Thanks, Jess! I just emailed you, so I'll see you there.

Hey @"aljustiet", while you can't upload your own image through the settings that Rich mentioned, you can choose one of the already available avatars, if you want.

Hey @"meowtown", have you looked through the steps provided in this thread, like going to the "shared" tab and adding the folder from there, to see if that helps?

Hey @"Keltrin", sorry to hear about this. Can you give me the ticket number of the email you sent? 

Hey @"jeroenws", thanks for posting your question today. When you edit/delete files in the folders that you back up to Dropbox, the changes are backed up as well. If you're not sure about using the feature, I would suggest testing it out with one of the folders first, just to see how it works. You can choose which folders…

Hey @"Kwitt", sorry to hear that. Are these all credit card charges? Or perhaps iTunes/Google Play ones? If it's credit card charges, you can use our lookup tool to look them up and see which account they're for. Let me know what you find.