Hannah Dropbox Community Moderator

Hey @"MettaSong", sorry to hear about this. Pausing syncing won't do the trick, because at some point you'll need to unpause, so the sync will need to finish anyway. I think the next best thing here is to unlink the computer from your account, delete the Dropbox folder and the Dropbox app and reinstall it again from…

Hey @"jgmason", thanks for reaching out to us. Can we send you an email, so we can take a closer look into your issue? Thanks.

Welcome to our Community, @"palmahermosa". Is the Dropbox application installed on this computer? If so, check the "Account" tab in the preferences, to see if there's a Dropbox account linked to it. If there is one, you can sign out of the app, to disconnect the Dropbox folder. Try to delete it one more time and if you…

Hi there, @"JKleinman", thanks for taking the time to post on the Dropbox Community. The first thing I'd suggest here, is to check whether or not you can see the files in the account online. If you can see them online, but not in your local Dropbox folder, this is probably a syncing issue of the Dropbox app on your…

Hey @"Kardde", thanks for joining our Community. This is quite strange indeed, but let's look into it. You mentioned that the photos were wiped; did you check your deleted files page and your events page, to see if you can locate the deletions? If you can, try restoring the photos and then check the version history of the…

Sorry to jump in as well, @"Officina MAD", but to simply reinstall the app, you don't need to log out of it. Reinstalling the app (without uninstalling or logging out) should restore the Dropbox icon. Can you try from this link and let me know what happens? Are you getting some kind of error?

Hey @"auramona", thanks for posting to our Community and happy Friday! Everyone with access to the file will be able to see the comments on it, indeed. You can follow the steps here, to delete any comment from your file. I hope this helps, but if you have any questions, let me know.

Thanks, Corinna. It should already be there, after the update. Can you send me a screenshot of the options you see in Locations? (make sure to hide any personal info on the screenshot)

Hey @"nagisalin", sorry to hear about this. Are both your phone's OS and your Dropbox app updated to the latest version?

Hey @"FunnyBox", if after you reopen Thunderbird, you don't do a "backup now", does the issue come back after a while?

Hey @"kimhold", sorry to jump in. When creating a Transfer link, you have an option to "upload file/folder" from your computer, without uploading it to your Dropbox account first, and "add from Dropbox" which allows you to choose a file already in your Dropbox. So, is it possible that you just selected the file from your…

Hey @"CMAKEUP", thanks for the screenshots! The first screenshot that you sent me is actually from the desktop app's preferences, which answers the question about the location of the Dropbox folder as well. It does seem like you have the Dropbox for macOS on File Provider version of the app, since your Dropbox folder is…

Thanks, @"CMAKEUP". If you open your Dropbox application preferences and go to the 'sync' tab, is the Dropbox folder in ~/Library/CloudStorage?

Hey @"gmoorehn", thanks for the additional info. The version of the app is the number you see next to the word "Dropbox", when you hover over the Dropbox icon in your system tray. If the two Dropbox folder issue persists now, can you send us a couple of screenshots showing the issue as well, so we can have a visual?

Hey @"StapledonArts", thanks for your reply here. At the moment, there's no way to hide or disable this header. I will make sure, however, that your comments are passed along to our team. We appreciate your feedback and if you have any other questions let us know!

Hi from me as well, @"Ivanom". If you haven't already, can you restart your computer and then try this one more time?

Hey @"CMAKEUP", thanks for joining our Community! Can you let us know if you've updated to the Dropbox for macOS on File Provider version of the app? Where is your Dropbox folder currently located? Let me know and we'll go from there.

Sorry to hear about this, @"Jessica_Joy". If you open the comments on a file and then click on the "..." (ellipsis) icon, you should see an "unsubscribe" option. Can you unsubscribe and then subscribe again, to see if that makes a difference? Keep me posted.

Sure thing, @"duranf", I just emailed you, so we'll continue working on this over there.

Hey @"Buffy Crosby", thanks for reaching out to us. Are you the owner of the folder that these files are in? You can check that, by clicking on the share icon and then on "who can access".

Thanks for the screenshots, @"crismelo"! Can you give us some more info on the extra folders that you mentioned that Dropbox created? What kind of folders are they? And @"tuongvan", can you please give us the ticket number for your communication with our support team, so we can take a look as well?

Thanks, @"ghulseman", I just emailed you, so I'll see you there!

Thanks for the update, @"gmoorehn". You mentioned that you now have two Dropbox folders; what are the locations of each Dropbox folder? Also, if you hover over the Dropbox icon on your system tray, what is the sync status and version of the app?

Can you clarify something for me, Stephen? You mentioned that you (when you were a team member) converted your account back to an individual one. Can you let me know which steps you followed to accomplish that?

Sorry to hear about your experience, @duranf. If you've paid for your Dropbox subscription through iTunes, and restored your purchase, but your account is still not upgraded, can I send you an email? Since this is an account specific issue, this would allow me to investigate further.

Hey @"Jeff-C-SFL", thanks for your contribution to this thread. Indeed, file and folder paths have a certain character limit, which you can see more about here. However, can you clarify what you mean when you say that Dropbox added a duplicate named sub-directory after your OS was reinstalled?

Hi there, @"rfrazier", thanks for posting here. Would you mind sending over a screenshot of this preview pane, so I can have a visual? I can't see that on my end, by just selecting a file, so just want to see what you're seeing. Thanks in advance!

Hey @"viben", thanks for your feedback on this one. Is it possible to send me a screenshot of the prompt you got? In any case, if you've made sure that your files are backed up to Dropbox and you have enough space available in your account, your files are safe, so no need to worry about that. But I'd like to look into this…

Hey @"crismelo", can you please hover over your Dropbox icon and let us know the version of the app installed on your computer?

Hey @"ghulseman", can we actually send you an email, so we can look further into this?