Hannah Dropbox Community Moderator

Hey @"James V.1", just an update on this. The folder you're seeing, should be a temporary folder. The files under this folder should get cleaned up after these files are uploaded/downloaded and sync becomes stable. We do not recommend deleting the folder. As a workaround, you can try reinstalling the app by following the…

Thanks, @"wailnguitars". What does your backups page show about your backup? Does it look complete there?

Hey @"FuelOn ", sorry to jump in here. Trying this on my own device, does not give me any issues. Are you on the most recent version of the app and iOS too? If you tap on 'account', then on the gear icon and then on 'clear cache', do you see any difference?

Hey @"wailnguitars", sorry to hear about this. Can you please give us the ticket number for your communication with our support team, so we can take a look? One more thing you can try as well, is to make sure that Dropbox has full disk access on your computer. Let me know how it goes.

Hey @"mikrostil", the more times your links get banned, the longer the ban lasts; you'll need to keep that in mind when sharing, unfortunately. Does the issue persist now as well?

Thanks for the update on this, @"greg-knaddison". Hopefully, that will work and syncing will finish for you, but if you're still running into any issues, let us know!

Thanks for the ticket number, @"OnettNess". I've passed your comments along and raised the priority of your ticket, so a member of our team should get back to you the soonest possible. Thanks for your patience in trying to resolve this and I hope you have a happy new year!

Hey @"antho15", sorry to see you're having trouble. Can you please describe the issue you're facing on your end? Also, which OS are you using and which Dropbox version? You can see this info, by hovering over your Dropbox icon. Please make sure to let us know the sync status of the app as well.

Hey @"Special_Agent_Ragnar", thanks for joining the Dropbox Community! We do offer a feature that would allow you to automatically upload videos from your removable devices, such as a camera, called Camera Uploads. It wouldn't back up the camera in real time 24/7, if you used the Dropbox desktop app, enabled the feature…

Hey Bill! A Dropbox account can only be associated with one email address. You can check the "account" tab of the Dropbox app preferences, to see the email address of the account that's currently linked to the app. Is it the same as the one shown when you try to look up the billing info of your paid account here?

Sorry to hear about this, @"OnettNess" and thanks for reaching out to us. Can you please send us the ticket number for your communication with our support team, so we can investigate further? Thanks.

Hopefully you'll be alright this time, Steve! We'll be right here, though, if you need us. Thank you for all your wishes and we also wish you a happy new year! All the best! ✨

Thanks for trying, @"sclippy08". In this case, I would suggest reaching out to our support team directly. They should be able to take a look into your account and assist you further. Once you have your ticket number, make sure to send it to us as well. Thanks!

Hey @"Karen1961", thanks for posting your question today. When a file is dragged out of the Dropbox folder, it's considered deleted, so the link won't work, but if you restore the file, the old link should work just fine. If you'd like to test this, you can copy and open the link yourself, from a private browsing/incognito…

Thanks for keeping us updated, @"toysbyus"! Hopefully, this time it sticks, but if not, please let us know.

Hey @"bill25", sorry to see that you're having these issues. What you need to do first, is to find out what the email address of your old account is. Then, if you created a new account and signed into it on the Dropbox app on your new computer, but want to access your old account, you'll simply need to sign out of the new…

Hmm, if you hadn't signed into your account for more than 12 months, the account itself would have been deleted by now, but perhaps you had some kind of device linked that kept this from happening. What do you see in your events page? Do you see anything related to the files that you're missing?

Hey @"MMoodley", really sorry to hear about this. Do you perhaps have access to any devices they might have had linked to their account? The 6-digit code should be sent to those as well. If not, try submitting a help request to our support team directly through this page, while not logged in to your Dropbox account (you…

Thanks for letting us know, @"Christian E.9". Can you send me a screenshot of the options you see, so I can have a visual as well?

Sorry to hear that your files are missing, @"RohanDT". How long has it been since you last accessed your Dropbox account? Now that you've accessed it, did it allow you to just sign in, or were you perhaps prompted to create a new account instead?

Hey @"toysbyus" and merry Christmas to you too! Since your issue is still unresolved, I suggest performing an advanced reinstall of the Dropbox application. Note: This won’t affect or remove the files in your Dropbox folder. To do this: * Save and quit all programs accessing files in the Dropbox folder. * Follow the…

Hey @"francesc2", when you say that you've been denied access, can you clarify that? And what kind of charges are you getting? Are they credit card ones or from iTunes/Google Play?

Can you please send us a screenshot of how the process looks on your end?

Thanks for the ticket number, @"clobybar". I've passed your comments along to the agent working on your case and raised the priority of the ticket. I can see you have an update on the ticket as well, so make sure to check it out!

Sorry to hear that you're having this issue, @"MrChin". Can you let us know what troubleshooting steps you've tried so far? Does trying from a different browser or a private browsing window help at all?

Hey @"JSheppard42", thanks for reaching out to the Dropbox Community. Would you mind clarifying the part about having two Dropboxes? Do you mean two different Dropbox accounts or two different folders within a Dropbox account? If it's just different folders, there's no way to automatically merge them, but you can move the…

Hey @"jun yu", thanks for your feedback on Dropbox Sign. If you have a Dropbox Sign account, you can indeed follow the steps that you mentioned above, to send a reminder for a signature request. Did you have any issues sending a reminder after following those steps? Keep me posted.

Hey @"6Dev", sorry to hear about this. Since you have access to the email address associated with your account, can you try to reset your Dropbox password, to see if that helps?

Hey @"Rodger P", thanks for the additional info. Which version of the app are you using? You can see the version by tapping on "account" and then on the gear icon.

Hey @"sclippy", do you see these folders in the local Dropbox folder on your computer? And if so, are you able to delete them from there?