Hannah Dropbox Community Moderator

Hey @"David125", the solution here is marked to make it easy to find the official response/update from Dropbox and the reply was merged here in order for the feedback regarding the "join folder" option to be tracked alongside this update. However, we appreciate your feedback/comments and if your issue is about something…

Thanks, John! Just sent you the email and we'll continue there!

So, if I understand correctly, you want a second backup of the folders that are already synced to Dropbox, right? In that case, that's not possible, as the folders you have synced to your account are already synced with the Dropbox servers; they're already "backed up" since they're available on dropbox.com. You'd have to…

Thanks for the additional info, John! Can we actually send you an email, so we can look further into this?

Glad to hear that you resolved this, Lin! If you need anything else, please let us know. Have a great day!

Thanks for trying, @"sgrbt". Can you let us know which browser versions you're using? Are you on the latest versions?

Happy to clarify, Laia! So, if you're using the Dropbox desktop app, but you want your files accessible only online and not from your PC, I guess I would suggest selective sync. With that feature, you can choose which folders appear in your Dropbox folder and have the rest only available on dropbox.com. I hope this helps!

Hey @"Linh1", thanks for joining our Community. Can you clarify where you're having this issue? On the Dropbox website? A screenshot would be really helpful, if you can send us one. Thanks in advance!

Hey @"Frenaxo", welcome to the Dropbox Community. From the links page in your account, you can only delete links that were created by you. If you suspect that this Dropbox link contains files that are potential malware, you can forward the link itself to abuse@dropbox.com. The team will know what to do. Let me know if you…

Thanks for the additional info and screenshots, Laia! I've looked a bit further into this and wanted to kind of correct my previous statement; with the Dropbox backup feature you can only back up files and folders from the hard drive with the Dropbox desktop app on it (usually the drive where your operating system is…

Thanks for bringing this to our attention, @"Johnald8". Can you let us know which Android version and which Dropbox version you're using? Also, where are you saving the file from? Another app or is it saved on your phone? And can you confirm that you have at least 500mb of free space on the device itself? That's what's…

Sorry to hear about this, @"sgrbt". Have you tried to do this from a different browser or a private browsing window? Let me know how it goes.

Thanks, @"dson131". Can we send you an email, so we can look further into this?

Hey @"DHK", I moved your post to another thread that seems to be reflecting your issue. Make sure to check Sam's response here for more info.

Hey @"cwid99", thanks for reaching out to the Dropbox Community. Are you referring to syncing time estimates or something else? Let me know!

Hey @"Laia IA", thanks for reaching out to the Dropbox Community. Dropbox detects each partition on a computer as an individual drive, however, you can only back up files that are on the same drive as your Dropbox, which you're saying is not what you're seeing. How did you move the Dropbox folder to that other drive?…

Thanks, @"Shock99er" for checking. I moved your thread under a thread dealing with the same issue. Sam posted an update about it, so please check it out here.

Hey @"Richard Burman ", sorry to hear about this. Can you send us a screenshot of the error you're getting, when you try to upgrade your account? Are you upgrading from the Dropbox website or from the mobile app, billed through iTunes/Google Play? Thanks in advance!

Thanks for checking, @"Gomba". Your issue looks a lot like the one in another thread here on the Community. Take a look at Sam's response here and if the issue persists after the next update of the app, reply back to us here, to let us know.

Hey @"JessMJ", sorry to hear about this. Have you added any files in this account or upgraded it? If not, I think it'd be easier to just create a new account with the preferred address.

Thanks for bringing this to our attention, @"Shock99er". Can you let us know what the sync status on the app is? You can see that by hovering over the Dropbox icon in your system tray with your mouse. Thanks in advance.

Hey @"SpudupS1946-Dragon", thanks for the screenshot. Based on that screenshot, it doesn't look like you have the backup feature enabled at all. Can you let us know more about the files that you saw getting uploaded? Also, if you take a look at your plan page here, what's the breakdown of your usage? Is your space taken up…

Thanks for the update, @"phantomenacer". Do you perhaps have any security programs like an antivirus, VPN, firewall, etc. that could be blocking the connection to our servers? Can you temporarily disable them, to see if that helps?

Hey @"zakslaher", thanks for reaching out to us. I moved your post to a thread that has info relevant to your query. Take a look and let me know if you have any questions.

Thanks for the update here, @"Gomba". Does it help if you give Dropbox full disk access?

Thanks for checking that, @"TERRACE_87". Can you please check one more thing? Do you get the same behavior if you connect to a different network, like, a different WiFi or mobile data?

Hey @"ilariacecchi", I just wanted to add, that in case you're an admin of a Dropbox Business team and you want a different admin (using a different email address) to receive the invoices, that admin will need to update the team billing info from their admin console here. That way, they will be receiving the invoice emails.

Thanks for that, Matthew. One more thing; if you go to your account settings here, is the Dropbox system extension setting enabled? If not, please make sure to enable it.

Is it possible to send us a screenshot of what the recipient sees when accessing the link from a mobile device?

Hey @"snol26", thanks for posting your question today. The "viewed links" section of the Home tab on the mobile app does not actually exist on the website. The QR codes that you create for your files, are meant to be accessed by mobile devices. If you want other users to access your files, I would suggest creating and…