Hannah Dropbox Community Moderator

Hey @"sundevelopers", thanks for reaching out to us. Are you getting this error on our website? If so, have you tried from a different browser or a private browsing window to see if that helps? Keep me posted.

Hey @"vrovera", can you give us some clarifications as to how you'd like to manage your Dropbox cache?

Thanks for the ticket number, Allen. I passed your comments along and raised the priority of the case, so a member of our team will be reaching out to you the soonest possible.

Thanks, @"Buel", I just sent you an email, so I'll see you there.

Hey @"Allen D.", would you mind giving us the ticket number for that communication with our support team, so we can check it out?

Hey @"Renderbloom", thanks for reaching out to the Dropbox Community. Can you first let us know how you're uploading the photos to your Dropbox? Are you using camera uploads or are you uploading them manually? After uploading them to Dropbox, are you deleting them from iCloud? Let me know and we'll go from there.

Hey @"sboerner", thanks for reaching out to our Community. Can you let us know which platform you're seeing this behavior on? Is it the website, mobile app or desktop app? Also, if you can send us a screenshot of any errors you're getting, it would be really helpful for us. Thanks!

Welcome to the Dropbox Community, @"frasermu"! Let's see what we can find out about this. Would you mind sending us a screenshot of the error message that you're getting? Also, what's your computer's OS and version and the version of Dropbox that you're using? You can see the latter, by hovering over the Dropbox icon in…

Thank you for all your kind words, Huxley! I'm glad I was able to help. 🙂 If you need anything else, don't hesitate to let us know. Have a wonderful day!

I think I know what we're missing here, Cressida. In order to see the "calculate size" option, you'll need to: * Be in the "All files" page * Click the arrow on the left of the "Who can access" column header (right above your files) and select "Size" Once you do that, you'll see the "calculate size" option, after clicking…

Thanks for the additional info, @"Buel", I completely understand the situation, so let's see if we can figure this out. If the update to the File Provider version of Dropbox was completed, your Dropbox folder would have been moved to ~/Library/CloudStorage and you'd be able to access Dropbox from Locations, so this is…

Hey @"Marcos989A", thanks for posting to the Dropbox Community! Even if your account is full, if you're able to login to your account, you can still access your files from the "all files" page on dropbox.com. Can you try and let me know how it goes?

Hey @"Huxley_D", sorry to jump in here. This is strange behavior indeed, but we'll get to the bottom of this. Can you check your selective sync settings, to see if you can see all your folders there and whether they are selected or unselected?

We appreciate your feedback on this, @"tetrisplanner", and I'll be passing your comments along to our team. If you have any other questions, just give us a shout. Have a great day!

Hey @"Buel", sorry to jump in, but can you please confirm what you'd like to accomplish? Do you want to be able to access Dropbox from Locations instead of Favorites? Because to do that, you'll need to be eligible for the Dropbox for macOS on File Provider update. You can follow the steps here, to see if you're eligible.

Sorry to jump in here, @"tetrisplanner". To move files from one location in your Dropbox to another, you'll need to follow the steps Megan linked in her reply above. Instead of one by one, you can also select multiple files, by clicking on the check box on the left of each file name. Let me know if you need anything else.

Hey @"support_rgh", thanks for reaching out to our Community. Are you seeing the same behavior if you try creating a QR code from a different browser or private browsing window? Keep me posted.

I see, thanks for confirming, @"fenway". In this case, the folders might not be linked properly, so can you please follow the steps here to reset the folder locations manually, in order to correct them? You'll likely need to migrate the files from the "Desktop", "docs" etc. folders from Dropbox to the new folders and then…

Hey @"pppfit", sorry to see that you're having this issue. To download your files, if they are currently deleted, you'll need to first restore them; are you having trouble restoring them? Also, can you please give us the ticket number for your communication with our support team, so we can look into it as well?

Hey everyone, thanks for posting your experience with us. Can you please make sure you are all on the latest version of the Dropbox app on your devices? Also, which version of Safari are you using that's giving you this issue?

I'm happy to hear that, @"artsurmesure"! If you come across this again, please let us know. Have a great day!

Hey @"erik thymehadder", thanks for letting us know about this. I just tested this on my end and I'm not seeing this behavior. Can you try from a different browser or a private browsing window, to see if you get a different behavior too? Keep me posted.

Thanks, @"fenway", for this info. I'm still not clear on how Dropbox might be interfering with your Desktop and Downloads folders on the new laptop, when backup wasn't enabled on this computer in the first place. Also, did you use the Migration Assistant to move to the new laptop, which also included the Dropbox folder?

Hey @"artsurmesure", sorry to see you're having syncing issues. If you click on the Dropbox icon in your system tray/menu bar, then on your initials/profile pic and then on "view sync issues", do you see anything there?

Hey @"fenway", sorry to jump in here. Would you mind clarifying the situation a little bit? If you never set up backup on your new laptop, how are you accessing the backup files of the old laptop from the new one? Any additional info on the setup of the new laptop, would be really helpful. Thanks!

Hey everyone, thanks for your feedback on this. We've already passed your comments along to our team. If you'd like to access your backup files from all your devices, a workaround could be to move them into the Dropbox folder. I understand it's not a solution, but I hope it helps. We really appreciate you taking the time…

Hmm, they might be, Cressida. If you'd like to check, you can follow the steps here, to calculate their size and see if that's the case.

I'm really sorry to hear about this, @"LozT". Can you give us the ticket number for the most recent ticket that you opened, so we can look into this on our end as well?

Hey @"Cressida Downey", thanks for reaching out to us. Can you check your Shared page here and let me know if you can locate any shared folders? Thanks!

I see, thanks for letting me know, @"PD_OR", and thanks for your feedback here. I'd personally try one more time from a different network/connection, but if that doesn't work, please give it some time and get back to us with the result tomorrow. If it's still not working, let us know and we can send you an email, so we can…