Hannah Dropbox Community Moderator

Hey @"Kanthony", sorry to hear about this situation. The email you received indicates that there was another admin on the Dropbox Business team, who seems to have removed you from it. Only someone who is an admin can give admin privileges to someone else on the team or remove them from it. Do you remember who the other…

Sorry to hear about this, @"JP888". Was this computer the only device linked to that account? Do you maybe have another one that would allow you to receive the 6-digit code?

Hey @"karianthonyceo", you should be able to see a camera icon above the reply box and if you click on it you'll be able to attach your screenshot. If you're on a mobile browser, you might need the desktop version of the website to see the upload button.

Hey @"Jimmyinstt", sorry to hear about this. Are you able to link your Business and personal accounts, if you follow the steps in this article?

Hi again, Patricia. The thing is that if you unsynced folders with selective sync, the app would have physically removed them from Finder, thus freeing up the space they were taking up. To confirm, if you go through the selective sync settings, do the folders appear as checked or unchecked? If they're unchecked, they're…

Hey @"AGR_WDC", thanks for joining our Community. That's strange indeed, but let's see what we can find out. When you moved the files to the Dropbox folder, did you give the application time to sync the files to your Dropbox? Are you able to see them in your account on dropbox.com? Make sure to check the "all files" page…

Hey @"JohnC2", thanks for reaching out to the Dropbox Community. Which email address did this email come from? Is it one of our official email addresses? Have you also checked your account online, to see if you can find those deletions? You can take a look at your deleted files page and your events page for more info. Let…

Ahoj @"tamara63", omlouvám se, že o tom slyším. Pokud se zobrazí chybová zpráva, že odkaz již neexistuje, znamená to, že samotný odkaz nebo soubory, na které tento odkaz přesměrovával, byly smazány. Pokud je tomu tak a fotografie jste do svého Dropboxu ve skutečnosti nikdy neuložili, přístup k těmto fotografiím vám může…

Hey @"Claire W.3", thanks for reaching out to us. If I understand correctly, you're getting this error when trying to move the folders using your local Dropbox folder; have you tried this from dropbox.com? If you have, can you try from a different browser as well and let us know what you see? Thanks.

Hi again, @"vrovera"! There is actually a way to clear the Dropbox cache. You can do it by following the steps in this article. However, keep in mind that if you're on a macOS computer with the Dropbox for macOS on File Provider app, the folder named “.dropbox.cache” will not appear. I hope this clarifies things.

Thanks for that. As a last step, can you also try to clear your browser's cache, and let me know what happens?

You mean that the Dropbox icon in your system tray/menu bar only appears when you're logged in to your account on dropbox.com? That's strange indeed. When it does appear, what do you see when you hover over it?

Thanks for the screenshots, @"Patricia V.2". If you used selective sync on some of your folders, it's expected that they'd get removed from your Dropbox folder. That also means that if they're gone, they no longer take up space on your hard drive. I do see some folders in your Dropbox folder that are marked as online-only.…

Hey @"jfreed", sorry to jump in here, and welcome to Dropbox! Let me see if I can help with any confusion on how things work with the Dropbox app syncing-wise. So, when you install the Dropbox desktop app on your computer, Dropbox will create a folder named "Dropbox" (in your case "company name Dropbox" as I assume you're…

Thanks for the update here, @"sboerner". I'm glad to see that today everything is working as it should. Perhaps there was a temporary issue with the browser cache or the site itself, but indeed, when it comes to website issues, our suggestion is always to try another browser first, just to compare the behavior. In any…

Hey @"michael_j", sorry to hear about this. I tested this on my end, and I'm not having any issues, so let's see what we can find. Just to confirm, you're adding the photos to your Dropbox with Camera Uploads, right? Do they open fine when you preview them in the Dropbox app on your phone? On your computer, if you move…

Thanks for the screenshot, @"Chemist867". Things are indeed a bit complicated, but let's see how we can go about fixing this. So, the first thing you'll need to do is move the syncing Dropbox folder to a completely different location, like your Documents folder or directly under "Users\[name]\". You'll need to use these…

Hey @"codreanuflavius", thanks for reaching out to us and sorry to hear about this. Was the account deleted due to inactivity? And was it an individual one or part of a Dropbox Business team?

Thanks for your reply, @"patbeennettaz", however, I'm not really sure I understand where the issue lies. If you joined a Dropbox Business team, but didn't mean to, or do not wish to continue being a member of that team, the team admin will need to follow the steps I gave you, to return your account to an individual one…

Although I understand where you're coming from, unfortunately, proof of payment does not equal proof of ownership in this case. Only access to the email proves that someone is the owner of an account. However, would you like us to send you an email to the address associated with your Community profiles here, so we can…

Hey @"jgutwein", I completely understand how frustrating this can be. Is it possible to test this with a different internet connection, to see if you get a different behavior?

Hey @"Paulo Martins", sorry to jump in here! In order to accomplish this, you'll need to allow those folders to sync to the other computers at first, but once that's done, you can go through your selective sync settings and remove them. This is a computer specific setting, so it needs to be changed on each computer…

And which version of Chrome are you currently using? Is it the most recent one?

Hey @"patbeennettaz", sorry to hear about this, but not to worry, the solution is pretty simple! The admin of the team will just need to convert your account back to an individual. To do so, they'll need to follow the steps in this article. I hope this helps!

I see, thanks for the update again, @"sundevelopers". Can you send us a screenshot of the error message? Also, which one is your main browser? And which version are you using?

Thanks for checking, @"sundevelopers". That's strange indeed. Is there a difference between this particular file and the others that work? What's the file type? And if you download it to your computer, delete it from Dropbox and then re-upload it, do you see any difference?

Hey @"PandaCo", thanks for posting to our Community. I moved your post to our Ideas section, so that other users can see and up-vote it. To the rest of our users, if you like this idea, please share how this would help you, and vote to show your support. Our top-voted ideas are shared with our product teams to investigate…

Hey @"Simina1", if you open the link, you'll see a "I want to look up information related to:" section with a dropdown menu. Choose "other", then continue providing the required info and you should be able to submit your request.

Hey @"Chemist867", can you please send us a screenshot of the C:\users\***\Dropbox\PC\Desktop\Dropbox path as it appears on your end? Just make sure to hide the username in the screenshot. The Dropbox folder that's higher in the hierarchy, does it contain any other folders/files?

Hey @"emmsheridan", thanks for posting to our Community. While it's not possible for us to delete the account on your behalf, we should be able to help you cancel the subscription. You can reach out to our support team directly for assistance. To do this, open a private browsing/incognito window, go to this page, fill out…