Hannah Dropbox Community Moderator

Hey @"vrovera", so basically, on the Dropbox for macOS on File Provider version of the app, a cache folder is not needed/created any more, that's why you can't access it. It might sometimes be created for certain user actions in the app, in which case you'd be able to find it in…

Hey @"Meribelman", is it possible that you have made some of your files available offline on the Dropbox app? You can use these steps to find any offline files.

Thanks for letting us know about this, @"amcsi", and sorry to see that you're having this issue. Can you let us know if you've tried the troubleshooting steps in this thread? Does restarting the computer and the Dropbox app help at all?

Hey @"JFC1812", thanks for reaching out to us. What do the plan tab in your account settings report about your space usage and your bonus space? And how are you getting notified that you're out of space? Are you getting some kind of email notification?

Hey @"DianaG13", I'm sorry to see that you're having issues with the Dropbox desktop app. The issue described in the OP is actually specific to macOS computers, but let's see what might have happened in your case. You mentioned that the files were wiped from your hard drive and were replaced by your cloud files, can you…

Hey @"htgadmin", which plan did you upgrade to? Dropbox Business? And are these 3 users all members of a Business team, each one with their own Dropbox account or do you have an individual Dropbox subscription and are all sharing the same Dropbox login?

Sorry to hear about this, @"Fraser1". Have you tried all the troubleshooting steps provided on this thread, to see if anything helps?

Hey @"Indigillow", sorry to hear about this issue. Can you check the Dropbox sync status and version on your computer, to check if there are any syncing issues? You can find that info, by hovering over the Dropbox icon in your menu bar with your mouse.

Sorry to hear about this, @"EAAman". If you go to your backups page now, what do you see?

Hey @"TC668", thanks for posting your question and happy Monday! You mentioned that it worked for you before, but now it's failing; can you let us know why? Are you getting some kind of error message? If so, please send us a screenshot, while making sure you hide any personal info, so that we can take a look. Thanks!

Hey @"sonalgoel1994", happy Monday! I just emailed you, so we'll continue there. Thanks!

Hey @"jwnicholsdds", regarding the sync status and version of the Dropbox app that Walter asked for, you can find that if you hover your mouse over the small Dropbox icon in your system tray, by the computer's clock.

Sorry to hear about this, @"danny099". Have you tried this from a different mobile browser, to see if that makes any difference? Keep me posted.

Hey @"MamaBear2", you are kind of correct here. This warning means that the file will be deleted from your Dropbox in general. That would be the Dropbox folder on your computer, any other devices you have linked to your Dropbox account and your account on dropbox.com. However, if you have this file somewhere else on your…

I'm sorry to hear about your experience, @"FaustinaM". From what I can see here, my colleague Megan sent you an email about a month ago, in an attempt to help you resolve this, but you stopped following up with her and the ticket closed due to inactivity after a while. Also, please keep in mind that phone support is…

Hey @"tpar72", can you check your email account directly? You should be able to see Colin's email there, right above the automated response from our system.

Hey @"Elizmi", can you try a different browser, like me colleague suggested, to see if you get a different behavior?

Hey @"MattFoster", thanks for reaching out to the Dropbox Community. Indeed, if you're using the Dropbox for macOS on File Provider version, the app will detect that your hard drive space is low, so it will switch some of your files to online-only, to help you save space. You can see more about the expected changes here.…

I understand where you're coming from, @"DavF", it's really frustrating to lose precious memories. Of course, you would have received an email about this, notifying you, before the deletion of the account. And again, if you want, you can reach out to our support team, so they can confirm things on their end as well, since…

Hey @"Ashish B", is the email address you received the email about the trial the same as the one you see when you go to your account settings here? And do you see that you're on a trial on the Plan page of your account settings?

Thanks for the update, @"jhammeke". If you paste the link in your browser's address bar and manually change the /fo/ to /fi/, does it help open the link?

Hey @"Ashish B", thanks for reaching out to us. I moved your post to this thread, which is relevant to your issue, to keep things more tidy, I hope that's okay. About your issue, do you remember how you started this trial in the first place? Was it directly from our website or from the Dropbox app on your mobile device? If…

Hey @"balmukund007", thanks for your contribution to this thread. https://dl.dropboxusercontent.com/scl/fi should work if you have a valid public link; does the link itself preview on a browser without an issue? And can you also send us a screenshot of the link settings (click the share option next to the file on…

Hey @"DavF", sorry to jump in here. I'm afraid that if it was more than 12 months since you last logged in to the account, it would have been disabled due to inactivity. That's why it allowed you to create a new account under the same email address. In this case, I'm afraid there's not much that can be done. You can…

Hey @"Laura52", sorry to hear about this. If you'd like to reach out to our support team about a billing issue, please open a private browsing/incognito window and go to the following page: https://www.dropbox.com/support/billing-issues Do send us your ticket number, once you have it, so we can look it up on our end too. I…

Sorry to hear about this, @"HiThere555". We do have an article in our Help Center that will give you some tips and troubleshooting steps for such issues. Can you take a look and let me know if it helps?

Sorry to hear about this, @"Yaecob omer". If your goal is to regain access to a Dropbox account that is using an old email address you can no longer access, I would suggest reaching out to our support team directly. To do this, you will need to open a private browsing/incognito window on your browser and go to this page.…

Not sure what might have happened here, @"AGR_WDC", it does sound strange. Have you checked your Trash at all to see if they ended up there?

Thanks for the screenshots, Patricia. If you right-click the Dropbox folder itself and choose the "make online-only" option, do you see any change to your used hard drive space?

Happy to see that you figured things out, @"nickwebb"! If you need anything else, you can always give us a shout. Have a great day!