Hannah Dropbox Community Moderator

Thanks for your contribution, everyone. Our team is still working on a solution for this, but there are no updates as of yet. Once we have more info, we will share it with everyone here. Thanks.

Hey @"Pb17", I'm really glad Megan was able to figure this out and help you get back to your account! Now, if you'd like to change the email address, while you're logged in to the old account, you can go to this page and edit it from there. If you see that you can't change it, because you don't have access to the old…

Thanks for checking all this, Sean. Is this a simple shared folder or a team folder? It's strange that they can't see your uploaded files, even online, that means that you might not all be accessing the same folder, could that be possible?

Hey @"the_name_youll_be_known_as", indeed, what you're seeing is expected with the File Provider API. You can see Emma's response here for more info.

Sorry to hear about this, @"Melissa Z.3". Does this happen with all files in the account or specific ones? If this has to do with team folders, can you try to delete them from the Content tab in your admin console and let me know if it works?

Hey @"Mary W.7", thanks for reaching out to our Community! We're happy to see that you're enjoying using Dropbox signatures! If I understand correctly, you're referring to editing a PDF file to add an image before signing, right? At the moment, you can only insert a page, draw, highlight or add text to a document through…

Thanks for reaching out to us, @"bnation". Downgrading your account wouldn't cause you to lose all your referral space. Can you take a look at what your plan page is reporting?

Hey @"edumassu", thanks for posting your question today! Can you please send us a screenshot of the options you'd like to eliminate, so we can have a visual? Thanks in advance.

Hey @"ShannonP", thanks for bringing this to our attention. Is this file fully uploaded? Can you try from a private browsing/incognito window as well and let me know how it goes? Thanks in advance!

Hey @"breakerv", thanks for reaching out to our Community. Can we actually send you an email, so that we can take a closer look into this issue for you? Let me know!

Hey @"Pb17", sorry to jump in here as well. For you to be able to change the email address of your account, you would have to be logged in to it, to begin with. Also, changing the email address of the account, does not affect your access to your files. They should still be in your "All files" page; do you see them there?

Hmm, that's pretty strange indeed. To test things out, if you upload a file directly through the website, can your colleague see it both on dropbox.com and locally in their Dropbox folder? And does it also sync down to your own computer?

Hey @"JONMARWIL", sorry to jump in here. Extremely large files (e.g.: a 250 page PDF) will not have all words indexed for search, so likely they won't appear in the search. We've shared this feedback with our team, and we'll keep you in the loop with any updates on here. Thank you!

Sorry to hear about this issue with the Dropbox desktop app, @"finance2". Do you perhaps have any security programs like an antivirus, VPN, firewall etc. that might be blocking Dropbox? If so, can you temporarily disable them, to see if that helps?

Does it show up in the folder on dropbox.com, Sean? Or just locally in your Dropbox folder?

Hey @"Abid Hasan", thanks for reaching out to us. I moved your post to this thread, that's relevant to your query. We appreciate your feedback on this and please make sure to check the thread and the solution for more info.

Hey @"vevaw", I've gone ahead and removed your screenshot and the folder name in one of your replies. If I missed something or if you need anything else, let us know!

Everyone experiencing this behavior, you should be able to use "Save to Files", when choosing a "Reader PDF", which, using the File Provider, will save just the .pdf, as a workaround.

Hey @"SeanFallon2001", sorry to hear about this. Can you first check the sync status and version of the Dropbox app on your computer? You can do so, by hovering over the Dropbox icon in your menu bar/system tray. Also, do the changes you make sync to the account on dropbox.com? Let me know what you find and we'll go from…

I see, thanks for the update, Danny. It might be related to the third party app you're using, since it works on the browser. Have you tried reaching out to the developers of that app, to see if they can provide any assistance?

I understand where you're coming from, @"jmsgwd", and rest assured that your comments have been passed along to our team. Have you restarted the computer or the Dropbox app at all, after you noticed the two Dropbox folders, to see if it helps?

You should be able to see options for all kinds of devices, if you click on "Other".

Thanks for reaching out to our Community, @"grahamarcher". We really appreciate your feedback on this and I've made sure to pass your comments along to our team. If you need anything else, please let us know.

Thanks, Claire. I was able to investigate a bit, and it seems that this behavior is expected for shared folders that are not owned by the person trying to move them. However, I have passed your comments along to our team and if you need anything else, please let us know.

Thanks for your response, @"jmsgwd", and for the feedback as well. The updated Dropbox for macOS on File Provider experience is not really a feature, but a change in the usability of the app. It was developed to adhere to the requirement as set out by Apple and to ensure the best possible experience for our Mac users long…

Hey Robert, do you mean that you're not able to save your screenshot to Dropbox or that your computer can't take screenshots at all? You can try this as well.

I'm glad I could clarify things, Ralph! If you need anything else, please give us a shout. Have a great day!

Hey @"Katie Applebee", sorry to hear about this issue. It sounds like your ability to create links has been disabled. Can we send you an email, so we can take a closer look into this for you? Thanks.

Hey @"RalphT"! You should be able to find the Dropbox folder under ~/Library/Dropbox, but Library is a hidden folder. Going to it via that ''Locations'' section in your screenshot’s bottom left is the way to go, but if you want to navigate to it from your "username" folder, you need to hit Command + Shift + . (period) to…

Hey @"robertcohen", would you mind letting us know what didn't work exactly with the advanced reinstall steps that Walter suggested above? Those steps should help you with wiping the previous rights.