Hannah Dropbox Community Moderator

Thanks for bringing this to our attention, @"Raivo". Have you tried clearing the cache of the Dropbox app on your Android device, to see if that helps? Let me know how it goes.

Sorry to hear about this, @"gabew". Have you tried any of the troubleshooting steps in this thread? Also, if you hover over the Dropbox icon in your menu bar, which version of the app do you see that you have installed?

Hey @"skyhunter", sorry to hear about this situation. Have you tried to make the fully synced files online-only ever since this happened? You should also be able to right-click the entire Dropbox folder and make it online-only. Let me know how it goes.

Hi there, @"RiCo67". One more thing you can try is to verify that the Windows UAC levels are set to default levels. This can be changed in your Security settings in the control panel. For more information about UAC levels on Windows please see this link.

It's been a long time since a change on the URLs of the shared links happened. Can you take a look at this thread and the solution provided, to see if it helps?

Hi from me as well, @"deco10" and happy Friday! Can you let me know if the link itself previews fine when opened from a computer browser or a phone? If it does, this might have to do with some kind of update on the TV instead.

Peter, one more thing, does this happen with files of any size?

Thanks for reaching out to us, @"Syn_Reca". Are you having the same issue on other browsers or private browsing windows as well? Also, is your screen/browser window currently zoomed in? Keep me posted.

Hey @"RPM10000", for one of the larger sized items that downloaded, have you tried opening/extracting it by any chance?

Hey @"Sylau888", did you open the link from a private browsing/incognito window?

Thanks, Richard, I totally understand where you're coming from and I'm sorry for any inconvenience caused by this. However, since you're already in contact with our specialists, I would suggest that you provide any additional info you have to the ticket, so our team can assist you further. Hopefully, they'll get to the…

Thanks for that, @"frnkc-6", it's really helpful as well. As for the Dropbox desktop app preferences, you'll find the steps on how to access them in the hyperlink in my previous response and also here: https://help.dropbox.com/account-settings/view-preferences 

Thanks for the ticket number, @"Rgdamian"! I have passed your comments along and raised the priority of your ticket. I can also see that a member of our team is already assisting you, so if you need anything else, let us know!

Thanks for the update, @"ecampb13"! Can you please hover over the Dropbox icon in their menu bar and send us a screenshot of both the app version and the sync status?

Thanks for the ticket number and the additional info, @"Richard S.63". I can see that you have an update on your ticket from the member of our team that's working on your case. I have passed your comments along and raised the priority of the case, so make sure to keep an eye on that email chain and reply as needed.

Hey @"Richard Laycock", while we appreciate your feedback here, can you also describe the steps you followed to move your files from Google to Dropbox?

Hey @"Bharath T", did you reply to the agent on the ticket, so that they can continue assisting you with your case?

Hey @"scotthatton", sorry to jump in here. Can you hover over the Dropbox icon in your system tray and let me know the sync status and version of the Dropbox app?

Hey @"Rgdamian", just wanted to clarify something; when filling out the form, in the "I want to look up information related to:" section, make sure to choose "other" and then add an email address you can actually access. Let me know how that goes and if you get the ticket number this time.

Hi there, @"kimbo990"! You should be able to find and delete your backups on your backups page online here. I hope this helps!

Hey @"ecampb13", thanks for joining the discussion. Are you referring to the Terminal commands which help determine if there are any symlinks in the account? If so, they are the below: 1) Open the Terminal app (Located at /Applications/Utilities/Terminal). You can also search for "Terminal" using the magnifying glass at…

Hmm, can you go to your Dropbox preferences, @"frnkc-6", in the "Sync" tab and send me a screenshot of the folder path of the Dropbox folder?

Hey @"Jim L", thanks for posting to our Community. If you'd like to move your Dropbox folder to another location, you'll need to follow these steps. Keep in mind that moving the Dropbox folder to an external drive (if D is an external one) is not recommended, as it can cause deletions, if the Dropbox app starts before the…

Hey again, @"crismelo". We're going to need some additional info on that; what do you mean by 'encrypted'? Are you getting an error when trying to open your desktop files?

Hi from me as well, @"Peter_1". Is this happening with all offline files or some of them? Also, can you confirm that you have at least 500 MB of storage space available on your device (not your Dropbox)?

Thanks for the ticket number, @"Contoured_TL", I just replied to you on that email thread, so we'll continue working on this together.

Hey @"Architetto D.", sorry to jump in here. If you remove some folders from your Dropbox folder using selective sync, does it help at all?

Hey @"Tim_J_H", sorry to hear about this. Do you perhaps have any security programs running, like an antivirus, VPN, firewall, etc. that could be causing this? If so, can you disable them temporarily, to see if that solves the issue?

Thanks for the additional info and screenshots, @"frnkc-6". I'm happy to see that you're no longer receiving these pop-up notifications. The sync status of the Dropbox app seem to be "up to date" as well, so hopefully, that will be the end of it. If the issue does return, though, let us know!

Hey there, @"Contoured_TL", and sorry to hear about this. Can you please send us the ticket number of your communication with our support team, so we can investigate a bit? Thanks in advance.