Hannah Dropbox Community Moderator

Hey @"LBrown421", thanks for bringing this to our attention. Are you using the Dropbox desktop app or the Dropbox Lite (for S Mode)? What's your computer's OS and version? And can you also send us a screenshot of your full screen, so we can have a better visual of where the issue comes from, etc.? Just make sure you hide…

Thanks for reaching out to the Dropbox Community, @"rshc22". Can we send you an email, so we can take a more detailed look into this? Let me know!

Hey @"Sta91" and @"Mrskelbo", sorry to hear about this. Can you please send us a screenshot of the error you're getting, so we can take a closer look?

Hey @"musicrails", thanks for reaching out to us this Friday. I removed your links to avoid any unnecessary traffic in your account and moved your post to a more relevant thread. Can you take a look at the solution, to see if you can find any useful info?

Hey @"sstructural1", is it possible to try another connection (different router) entirely?

Thanks, @"CMM27"! I just emailed you, so I'll see you there.

Hey @"kaFxo3-zigkad-nerxyb"! Can you check the email address of the sender of those emails and let me know if they are coming from one of the official Dropbox domains?

Hey @"kurioshopp", sorry to jump in here. Can you check your events page to see what's visible about those files there? Permanently deleted files will not be visible, by the way.

Thanks for bringing this to our attention, @"gfoxcroft". Does your account's security page still show this computer in the 'devices' section? If so, can you remove it from there and then try again? Let me know how it goes.

Hey @"sportsman1", what do you see in your events page about this? Does it show you the correct number of files uploaded?

Hey @"arrysaa", thanks for all this additional info. At this point, would you like us to reach out to you via email, so our support team can investigate your issue further?

Hey @"CMM27", can we actually send you an email, so we can investigate this internally at this point?

Hey @"BasseART", thanks for taking the time to post to the Dropbox Community! At the moment, it's currently possible to do some modifications to image files and edit PDF files directly from Dropbox, but your exact request is not possible. If you want, you can first take a look at Emma's tips here and then go to your Ideas…

I see, thanks for trying, @"drluc2004". In that case, can we send you an email, so we can investigate more closely?

Hey @"AlexWijffels", thanks for reaching out to us. It's strange that the Dropbox app reverts to keeping your old account linked, even after you've signed out of the app. Does the computer still appear in your "devices" list if you go to the security page of your old account? If it's there, try deleting it from that list,…

Hey @"marchenkovasea", are you on a Windows computer? Can you take a look at Здравко's response here to see if you'll find any useful info?

Hey @"Mike S.25", when were the files deleted exactly and which Dropbox plan are you currently on?

Thanks for bringing this to our attention, @"marchenkovasea". That is quite strange indeed, but let's see what we can find out. Does the issue persist, if you close the Dropbox app completely? Also, are you only having this issue with Word files specifically or with other file types as well? Let me know and we'll go from…

Hey @"ScottE1", I can assure you we're human! I'm sorry to hear you haven't found the steps here very helpful so far, would you mind sharing some more info about your current setup like your app's sync status and any relevant screenshots? It might be something device specific, so If you've tried everything and it's still…

Hey @"mouwe5", thanks for the additional info. Do files sync to your computer as normal in general? What's the app's exact sync status, when you hover over the Dropbox icon?

Hey @"drluc2004", sorry to hear about this. If you have access to the email, but are not receiving the code, make sure to check your spam folder as well. If it's not there, add no-reply@dropbox.com to your email contacts and try again. And if it's still not arriving, try to see if you can bypass the process, by resetting…

Hey @"Jan_Jorgen", thanks for the nudge and the ticket number here. I have passed your comments along to the team that will handle your case and raised the priority of your ticket, so a member of our team will be replying to you the soonest possible. Thanks!

Hey @"RiCo67", regarding choosing between overlay icons, you might need to check that with Microsoft or the other apps listed there, as we can't know for sure how they're working in regards to that. But, if you're restarting the computer and the issue still persists, I would suggest reaching out to our support team at this…

Thanks for the update, @"Syn_Reca"! Would you mind sending us a screenshot of your entire screen while showing the issue, so we can have a better visual?

I think that would be best indeed, @"Merf". As long as the Dropbox folders that the app created have all your files and are syncing correctly, you can delete the old, non-syncing Dropbox folders.

Hey @"Supreetsj", thanks for reaching out to us. Are you uploading your files through the Dropbox website or the desktop app? We do recommend the desktop app for large uploads like those, so if you haven't tried it yet, you can take a look here for more info. Let me know if you have any questions!

Hey @"CMM27", can you also take a look in your events page? Are you able to locate the deletion event(s) for those Paper docs?

Hey @"Merf", renaming the Dropbox folder, while the app is linked to two accounts (Business and personal) is not possible, hence the new Dropbox folder. Is your goal to sync the already existing Dropbox folders (that you copies from your old PC) without having to redownload the files?

Hey @"MattMc", can you also confirm that the naming criteria are met?

Hey @"arrysaa", sorry to jump in, just wanted a clarification. Are you at this point after trying the advanced reinstall process Jay suggested, or after the previous steps you'd already followed?