Hannah Dropbox Community Moderator

Hey @"ydrt", thanks for reaching out to us. I understand that your account has been banned from sharing files. Have you reached out to our support team about this? Reaching out to them directly will be more efficient, as this is an account specific issue and they'll need access to your info. When you have your ticket…

Hey @"victoriajbagley", sorry to see you're having trouble with a Dropbox payment. Just wanted to point out that you shouldn't be posting your personal info on public forums, for your own security. Regarding your issue, I would actually recommend reaching out to our support team directly, as this has to do with very…

I see, thanks, @"shinbeth". Can you please try the following steps to see if they help? * Click on the Dropbox icon in your menu bar and quit the application * Open your Activity Monitor from your Mac Utilities folder * Force quit out of the instances of the Dropbox application that are running by searching for "Dropbox"…

Thanks for the additional info, @"shinbeth". Was your computer's OS recently updated?

Hmm, what if you use the filters on the right side of the page, does that help narrow things down?

Hey @"kiliankleemann", thanks for the nudge here. Can you let us know which steps you've tried so far?

Thanks for the confirmation, @"shirish75". Our team is actually still looking into finding a solution for this. I've moved our convo to that thread, so that you'll get notified when there's an update on the issue. I hope this helps!

Indeed, @"benreed", but for the sake of the test, you can sign out of one of your mobile apps temporarily, to disconnect it from your Dropbox. After you're done testing this, you can remove the second profile from your Dropbox account and re-connect your mobile app.

Thanks for the screenshots, @"NDR2". Just to give some insight on why this might be happening, when you attempt to access an 'online-only' file that has been removed from your hard drive, Dropbox needs to first sync it down to the computer. While we begin syncing the content immediately, it may take some time to completely…

Hey @"Lisab3", thanks for reaching out to us. If backup files are taking up your space and you'd like to disable the backup feature, you can follow the steps in this article. I hope this helps!

Hey @"howzend", thanks for joining the Dropbox Community! You should be able to see a list of the files you deleted and restore only the ones you want, in your deleted files page. Can you check and let me know if you have any issues? Thanks!

Hey @"billdata", thanks for posting to the Dropbox Community! If you'd like to be able to access, edit and save Excel files (or any other files) on your computer directly to Dropbox, you can install the Dropbox desktop app. Once the app is installed, it will create a "Dropbox" folder on your computer, which works just like…

Hi there, @"Mara22" and thanks for reaching out to us. Are you currently logged in to the account? If so, do you perhaps see an option to update your email address, after clicking on the "verify" link in your settings? If not, I think it would be easier to just create a new Dropbox account under the correct address and…

Hey @"shirish75", thanks for bringing this to our attention. Do you seem to be having the issue described on this thread or is it different on your end? Keep me posted.

Hey @"KrisHughes", thanks for posting your question today! I'm afraid there's no way to disable downloads on all files by default; you'd need to manually change this for each link separately. We really appreciate your feedback, though, and I'll make sure to pass it along to our team. Let me know if you have any questions.

Hi @"HBPyle", and welcome to both Dropbox and our Community! While we do have an integration with Adobe, it's not specific to Adobe Scan, so you might need to look into this from Adobe's side. Here's what you can find out about the integration. Also, keep in mind that you can use the Dropbox app itself to scan and edit…

Thanks, @"benreed"! As a test, would you mind creating a new Windows user profile and installing Dropbox there, to see if you have the same issue?

Thanks, @"Istyle2USA". And what did you see when you tried to create a new account?

Hey @"NDR2", thanks for the nudge. Would you mind letting me know a bit more about the issue? Are you getting some kind of error message when double-clicking on the online-only files? What's your computer's OS and version and which version of Dropbox are you using? You can see the Dropbox version, by hovering over your…

Hey @"Quan-d-o-n-g", thanks for your feedback on this. The option to add an expiration date on a shared link does already exist as a feature, however, it's currently available to specific Dropbox plans, along with other shared link permission options. As for the issue you mentioned, can you give us a few more details? Are…

Sorry to hear about this, @"3d". Which version of the Dropbox app do you currently have installed? You can see what by hovering over your Dropbox icon. Have you also checked out this article for some possible troubleshooting steps?

Hey @"KathieKathy", this is a legit pop-up, regarding an update of the Dropbox backup feature. In the article you were redirected, you can see what comes with the update and what will be different to your current experience with Backup. If you want to perform this update, you can follow the steps in the article. I hope…

Thanks for the screenshots, @"dlav2001"! So, is the app not allow you to click on the check box, to deselect the folders you don't want to have backed up? Can you please quit the app and then re-open it and try again, to see if that helps?

Thanks for this info, @"RCNET". Did you get a chance to reach out to this person, to see if they did share that file with you?

Hey @"Istyle2USA", thanks for reaching out to the Dropbox Community. Can you please describe the exact steps you followed? Also, what kind of error did you see when you tried to create a new Dropbox account under the address used for the Business trial? Let me know!

Thanks for checking, @"dadamanga". Actually, first I'd like to ask you to check the plan tab in the account settings, while signed in to both accounts, to make sure they're both free ones, because they might be empty, but they still could be paid ones. So, you can use a normal browser window for one account and a private…

Thanks for checking, @"Rinconman". No worries, I completely understand what the issue is, just wanted to check that out, is all. Can we send you an email, so we can investigate this internally?

Hey @"dadamanga", thanks for posting to the Dropbox Community today! Is it possible that you logged in to Dropbox using a different email address than the one this email about the renewal failure went to? Because it does sound like you have two accounts. Please check and let me know what you find!

Thanks for keeping us updated on this, @"benreed". It might indeed be a Windows issue. Can you let us know if you get the same behavior with other folders/files outside the Dropbox folder as well?

Hey there, @"dlav2001", thanks for reaching out to our Community. Sorry you had this experience with our support team; can you give us the ticket number for the communication, so we can take a look? As for your issue, did you take a look at your backups page, to see if any backups are taking up your space?