Frank P E. Collaborator | Level 10

thanks —- this was the answer to my question

Thanks for the reply – This is a simple question ---- The “status” column in the file explorer is only filled in if Windows Cloud Files filter driver is set up for the cloud provider, ie Dropbox, Onedrive Recent installs of Dropbox do setup the Dropbox folder to use the Windows Cloud Files filter driver where in the past…

thanks for the info —— is the "folder" .dropbox.cache file that the omitted folders are migrated to?

OK thanks for that info —- the only issue is that if I run any installer now will sync all 600,000 file in my dbx folder? —— If so that is not a viable option

indexing finished but the code never revertf back to the stable version —- it seem that the beta version changes from day to day — it is still ******.3.****** —— performance not and issue —— there has to be a better way to do the indexing

thanks for the reply —- that is what we did ——- after turning the beta option off, we downloaded the win installer and ran it —— is did ?something? hours of indexing — since the Dropbox folder is 800g with over 600,000 file —— unless there is a way to swap out Dropbox.exe for the "right one" doing another "install" is not…

umm … it seems that this url https://www.dropbox.com/get_help/your-account does get to the submit page

thanks so much with the gif —— when I click on the "get help" link in your post I land here —- what am I am

on the "get_help" page there is the ai chat bot —- at the bottom of the bot are my options I have the family plan —- and email is part of that plan —- does email support mean I can't start an email but have to wait for the bot to create a ticket?

hello can you post an screen shot of "submit a request" —- I can't seem to find it

thanks for your reply —— after going to item 1, there is NO PLACE on the screen with the text "your account" —- can you post a screen thatr shows an option to submit a email to support?

thanks for your reply —— so when I start at https://www.dropbox.com/get_help —- I don't see any text like "submit a request" —- what am I missing? is there a URL for the "submit a request" button?

hello —- thanks for your reply ok that link takes me to the ai chat —- there is NO url to email support —- the "your support options → compare plans" indicate that the "family play" which I have has email support —— so if there should be a URL to email support it does not exist for me

you need to add a "deferred start options that is settable in seconds 

the batch file controls how I start these process and when they start 

wow what a cop-out !!!!! When I start up my computer EVEYTHING wants to start at the same time and dropbox.exe really know how to hog up resource !!!!! it spawns 8 sub processes if you add an option to defer start up maybe let it auto start

thanks for your reply --- I not clear to me why support is not addressing this issue -- or at least I am not getting update in my support ticket 

other than dbxcli is there any other way to do it maybe with switches on dropbox.exe? 

will the process recures into sub-folders? 

the db version is 222.4.5042 ---- not sure what has changed but when I powered up the laptop today I paused pcloud ( it was not onedrive ) and the screenshot was save to db and pcloud too --- I guess it working OK now 

this is a new windows 11 laptop --- up to date with all patches --- I download and installed dropbox 3 days ago -- so it would be the lasts version of DB win app 

Thanks for the reply -- I already did that --- removed the mapping for the 'prt scr' key to the windows snipping tool --- 

so if there is no automatic way to do this the pcloud/gdrive model is a better schema 

thanks for confirming that --- so there is no "automatic" way have the file resided only in the cloud? 

yes --- I was able to move the files to a safe location 

I was given a url to to the conversion myself which I did 

day 2 -- still need a pin to open the vault 

Hello – thanks for your reply — I already did that yesterday with 2 tickets 24843229 and 24840521. In each case I stated “clearly” stated that I still need a pin to open the vault folder. It is not clear to me why a “screen shot” was needed to answer that question. The questions that were asked to me in the chat session…

Ok --- it is now 3/5/2025 there is NO change --- I still need the pin to open the vault folder and support was no help in this this issue 

thanks