Frank P E. Collaborator | Level 10

hello --- thanks for your reply, so if I "disable" the current backup that is in effect, wil folders that how "live" inside of the dropbox folder revert to there orginal location in %userprofile% ??? 

hello -- thanks for the reply -- but this line in the link --- If you haven’t been prompted to update and would like to be on the updated Dropbox Backup, you can do so by disabling Dropbox Backup, restarting the Dropbox app, and then re-enabling Dropbox Backup. is "disabling Dropbox Backup" pausing dropbox? 

yes all OK --- thx for the info 

yes that is correct --- when I started chrome and entered dropbox.com clicked on the pad-lock in the left side of the url ---- then when to "site data" and deleted it all --- so there must have be some cached url the caused the loop --- once the data was delete I was able to get to the support page 

Thanks for your reply --- this seems to just be happen with chrome ---- if I select the url dropbox.com/support I re-directed to dropbox.com/get_help and the option at the top of the page to "contect support" loops back to dropbox.com/get_help I clear the cache and that does not fix the isssue --- any help would be…

I can't get to the support page ---- is this broken

hello -- thanks for your reply --- I have an exist ticket on this issue Ticket #22869020

The folder you noted "dropbox-capture" does not exist BTW %appdate% already pointes to the "roaming" folder I followed your link and installed capture and dropbox-capture does not exist I started capture and it created "Dropbox\Capture\Recording 2023-11-03 at 7.47.56 PM.mp4" and I got this error message when it was trying…

ok I did this numerous times ---- if you go to dropbox.com/capture to download the app, you are directed to the MS store --- from there capture is installed ---- when I go to the programs list to uninstall capture it is not there, but it does appear as a windows app and I think there is a powershell script to remove it --…

Greeting @"Mark" --- thanks for your reply -- you answered my question that support could not understand even with screen shots and capture session. So, in the case of the user that is NOT active, if the active user were to get a "poke" that there is a update pending, and the update is applied and the active users' session…

umm --- its not listed with the other programs like dropbox itself 

Since "capture" is a window's app how is it un-installed? 

I have a windows computer with multiple userid's ( loging's ) and each user has there own dropbox id/account --- Is anyone running dropbox on windows this way? 

I tried numerous fixes to speed this up — at one point it seems to be stuck for over an hour stating that it was uploading 921 and downloading 833 files. I turned to Bard (the google ai) for help. It seems that the key to the solution was Dropbox's index process. Bard told me that when Dropbox starts for the first time, it…

I sort of did this. I got an email with a file that was in the sender's Dropbox --- I opened the link and requested that it be downloaded to my Dropbox account. now I did this on a different computer when to the computer in question -- the file was not there also, on the effect computer I took some screenshots --- the file…

thanks for your reply --- I am not sure the best way to answer --- I created a list of files that don't exist on the target computer that I just turned on from another computer that is current -- is a simple text file would that help? from what I can tell from the list is that there is around 30 folders in the dropbox tree…

I find this solution to convoluted I think the “got-ya” in this solution is the removal of the symlink/junction and I know there must be some way to do that with the system file explorer, but the the better way would be using the sysinternal’s junction command which is issued in cmd.exe The entire process is best done in…

Hello — I found this link that describes how to revert the shell folder like documents, desktop and downloads back to their default location, but there are issues doing this https://www.winhelponline.com/blog/windows-10-shell-folders-paths-defaults-restore/#overrides The “dropbox backup” option once it creates a folder in…

"Currently, there isn't any info other than resetting the folder locations would move the system folders (Desktop, Documents, Downloads) back from the Dropbox folder into the default locations for your machine" Thanks for the info --- since now the win10 dropbox app "forgot" that is did the "backup" how would one reset…

Hi --- thanks for that info the issue is in Ticket #21619231 will "reset OS folder location" prompt me for the current location of documents, desktop and download folders and know delete the link in %userprofile% for each of these folders then move and/or copy the data from the current location to %userprofile% Is there…

yes, after is issue --- "touching" meta-data in a work folder and then moving it in to dropbox folder --- thanks 

I am using my win 10 desktop --- db clent is installed I use chrome browser to open google photos, selected a few files (jpg's) and download the zip file created by google photos I then created a (sub) folder in the dropbox folder I unziped the photo file from the zip file into the just created folder fixed the dates of…

no, in this case the photos were save to the cloud via google photos. Once in the cloud, I used my widows computer to download them. google photos will create a zip file if you select more then 1 photo, then download the zip file. when the zip file is unloaded to the hard drive on the computer the time stamp of the jpg…

hello --- that for the info --- I thought that was the case, but why would the indicator just appear on only one of my computers? --- I have that one turned off now, will check it the next time I start it up ---- Thanks again