Emmet Community Manager

Thanks for sharing this information, @"Amy"! And if anyone has any interest in discussing their experience with the Dropbox Dash beta, they should visit our Dropbox Dash Beta Group.

Thanks for sharing all of this information, @"YoucefDropbox"! I love Capture and can't wait to use it even more. 

Hi @"tosha 187", Thank you for reaching out today with your questions. To begin, Dropbox search has the ability to search files based on a keyword, even if that isn't in the filename or metadata. This is done when you upload photos as content is identified in the image, but this information is only used to improve…

Hey @"Sunshine5", You can find out how to recover or restore deleted files/folders here. As long as it's within 30 days, you should have no problem recovering your files. You can find out more about how far back you can review/store files in this article. Regards, Dropbox Community Team

Hi @"Soul_Catcher97", You need to talk to the administrator of your schools Dropbox account, as it sounds like your account was created under a Dropbox Business account. They will be able to unsuspend your account, or if it's been deleted, they may be able to help recover your files. You can find information about this…

Hi @"Lui Hepworth", We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further? Thank you! Dropbox Community Team

I really loved sharing my experience about using Dropbox in my previous work. Does anyone else use Dropbox like this to organise their photos? Or are there are any novel ways that you use Dropbox in your photography? 

Hello everyone, Thank you for bringing this to our attention. Our mobile team has been made aware of this, and are looking into this issue. In the meantime, we recommend using the Dropbox Desktop app or Dropbox web, if possible. We will come back with an update as soon as we know more. Regards, Dropbox Community Team

Hi @"foxglove_1", Our team has reached out to you directly and will assist you with this issue further. Regards, Dropbox Community Team

Hi @"apodyopsis", Thank you for your feedback around this issue. We have passed on your feedback to the Engineering team who are currently investigating this. Regards, Dropbox Community Team 

Hi @"foxglove_1", We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further? Thank you! Dropbox Community Team

Hi @eaddiaz , We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further? Thank you! Dropbox Community Team

Hi @"zachyok", thanks for messaging the Community. Currently it isn't possible to track the amount of bandwidth used by shared links or file requests. Likewise, this means that there isn't an option for a notification when the bandwidth limit is being reached. If you have any further queries, feel free to message back.

Service will continue for most current Dropbox users in Russia, however we’re actively monitoring sanctions to ensure we comply with them, and we will enact the appropriate measures to maintain that compliance should the sanctions evolve or change.

Hi @"LivePaola", Thank you for getting back to us. We have reached out to you via email, and our agents will assist you there. Regards, Emmet

Hi @"LivePaola", We recommend trying to set all the files to available offline, which should help resolve the issue. If you can't, or it doesn't fix it for you, then please confirm that we can take you to ticket and help you further. Regards, Emmet

Hi @"LivePaola", Can you tell us what version of macOS are you running Dropbox on? This should not be happening on macOS 13. Regards, Emmet

We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should…

We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should…

We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should…

We can confirm that the most recent releases of Dropbox should have resolved this issue. Users affected by this issue were unable to see all of the backups on their account. This meant that when they believe they deleted some or all of their files, there could still be backups taking up space on their account. This should…

Hi @"toonafish3D", We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further? Thank you! Regards, Emmet

This feature is not currently available on the Dropbox Backup Beta experience. The team is currently exploring solutions to this. In the meantime, there is a workaround by accessing the content from the web. 

You can find out about all the expected changes here. It will change the internal location of your Dropbox folder, as part of Apple's changes. Where is your Dropbox folder currently located? 

Hi there, In order for this fix to be applied, you need to opt into Dropbox for macOS on File Provider. The latest version of Dropbox for macOS utilizes Apple’s updated File Provider API and fixes issues related to opening online-only files in third-party applications for users on macOS 12.5 or higher. You can read more…

Thanks for letting us know. We'll ask our team to look into this ticket. 

Hi there, We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further? Thank you!

Hi there, We’d like to check what’s going on here, would you mind if we reached out to the email associated with your community profile to look into this further? Thank you!

@"Planet Nutshell": You can find the latest releases here. The most recent one: 171.4, should include this fix. 

The latest version of Dropbox for macOS fixes issues related to opening online-only files in third-party applications. You’ll receive a notification from the Dropbox icon in your menu bar when an update is available. If you haven’t already received the new Dropbox for macOS update, you can expect it between now and the end…