Emma Community Manager

Hi @"sspilleman" thanks for reporting this. Our engineering team are aware and investigating, I'll report back once we have an update. 

@"johnweidner" my absolute favourite thing about paper is not having to think about a font or formatting - one less decision!

Hi @"Maharshi", thanks for joining our community forum. Let me start by saying that I completely understand your concern, and hopefully I can provide some info to clarify the situation. The information that you were previously provided was accurate at that time. However, our policies may change from time to time, and when…

Hi@"jlawren", thanks for raising this one. Our engineers had a look and have identified the issue. They have implemented a fix so this should be working for you now.

Hi @"Oliver Gramberg" thanks for raising this one! As @"Rich" said this is a function of the software, but one we agree is not very intuitive. We're aware of it and looking into some possible options to fix it, though it may take some time. We'll let you know when we have an update.

Hey @"PatternJuggler" could you share a screenshot of what you're experiencing? 

Hi folks, great news - this idea is now delivered! 🎉 Dropbox now supports an extended set of characters in filenames including: 😀 Emojis 😀 💬 Chinese, Japanese, Korean scripts 💬 🏄‍♂️ RTL (right-to-left) scripts 🏄‍♂️ Some examples: * Project launch 🚀.doc * 📚 Budget review.xls * Team pics 🐱.zip * 𝛑 formula.txt * 𩸽.pdf These…

Hi @"phla", Thank you for reaching out to us and for your patience while we’ve investigated this situation. We know how stressful it can be to face issues with your Dropbox account, and we want to help you get back on track as quickly as possible. We’re also looking into your support requests and you’ll be hearing directly…

@"ned666" hi Ned! This idea is now in beta, and we’d love your help testing it out. Learn more and sign up here.

Hi everyone, as @"Tbrees24" has mentioned there may be a workaround for this, would you mind trying it to see if it helps? Go to System Settings > Control Center > Menu Bar Only > and change other icons you don't need to ‘don’t show’ to see if Dropbox appears. Let me know! 

Congratulations @"James S.5" so well deserved! Thank you for helping the Dropbox Community! 🤗

Thank you all for your reports on this! We're seeing that this is resolved for some of you now, but if you are still experiencing this please let us know. 

Brilliant, thanks for letting me know! status.dropbox.com is updated with the status of this issue now too. If anyone else experiencing this Error 500 since the update, please let us know and we'll report to the team.

Update: a fix has been implemented and we are monitoring the results. Could you let us know if you are still experiencing this issue? Thanks!

Thanks for reaching out - we're aware of this issue and looking into it, we'll let you know as soon as we have an update.

Hi everyone, Thank you for reaching out to us about this. We have identified an issue with the Dropbox desktop application alpha build that was released on June 15th, which caused the client to fail to load correctly on start-up. Our team have now resolved this issue. If you have noticed that your Dropbox application has…

Thank you for your patience. We are aware of this change that was introduced as part of Apple’s File Provider update. Dropbox will continue to sync even when the app is shut off. If you do not want the sync to continue in the background, you can select 'pause sync'. ​​ ​​We are currently working on a solution which is…

Searching 'unsubscribe' is such a good idea! I'm going to do that... eventually.

Hi folks, Thanks for your feedback on this. While ignored files delivers for some of the use cases here, I appreciate it does not for all. We'll be taking another review of this thread to isolate use cases for a .dropboxignore file feature in particular. I've updated the status and we'll take this to the product team. As a…

Hi everyone, our engineers have let us know that this issue should be resolved now. Thank you for reporting this and please let us know if you're still experiencing this error.

This issue has been resolved. Thank you for your patience! https://status.dropbox.com/

Hi everyone, Thanks for reaching out. We've are aware that Dropbox is not working for some users. Our team is working on this as we speak and you can get updates on progress via https://status.dropbox.com We'll update you here once this has been resolved. Apologies for the inconvenience and thanks for your patience in the…

Thank you so much for this great post, @"Jose_Jimenez"! "If you are sure that you deleted files but you can’t find them in your Deleted files page, that means that you can’t recover them." - This is so important. It's worth checking the Deleted files page every once in a while for any files you might have accidentally…

@"itsgerrrd" thanks for sharing this with us, the team are looking into this issue. Will keep you posted!

Hello, we have an update on this ask. We now support Family managers allowing other plan members admin privilege, including inviting other team members. To do this, go to dropbox.com/account/family, click on the menu next to a family member’s name and select “Grant admin privileges”. Note: the Family manager who pays for…

Hi all, As you may have seen, this issue is now resolved and a fix was rolled out earlier this week 🎉 Let us know if you have any questions. Emma

Thank you all for your feedback on this. You can find out more about this decision in our latest update to this idea.

Hi @"leftnotracks", Apologies for the delayed reply here. This stable build is compatible with Apple Silicon devices. 

Thank you for your idea, this is not something the team are actively working on right now. We do regularly re-review and will update you if anything changes.