Daphne Dropbox Community Moderator

Hey there @"Small Systems", thanks for joining the topic! To do this through the right click menu, you'll need to open the desktop app interface as it's this is not possible through the Finder/File Explorer at the moment. Could you clarify for me if you're taking this action through the app itself? If so, please send along…

Thanks for your updates here! Could you just clarify for me which version of the app you have installed at the moment @"Alan R.4" and @"deMangler"? Keep me posted!

Hi @"Barry9", I hope you're well today! Can you let me know if you're able to simply move the files out of the Vault like you would move any other file in Dropbox? Eg. Click "..." and choose move for the selected file. If you're getting any errors, please send me a screenshot of that (excluding any personal info). Let me…

Hi there @"cgmatt" and @"Jhinkle78", thanks for joining us here! If you haven't already, can you try out the steps outlined here and let me know if that does the trick? Please allow a little time for the changes to take affect and keep an eye on the sync status for any progress. If you have a lot of files, this may take a…

Hello there @"jlambro", I hope you're having a good Monday so far! Would you mind just sending me a screenshot of what you're seeing there to make sure that we're on the same page, since you mention seeing these icons from your Finder too? Please make sure to exclude any personal info in the screenshot. Keep me posted!

Hi there @"chillaxter13", thanks for posting here! Once you've uploaded the photos or files from your phone to the Dropbox app, you can go ahead and delete them from the local storage on your mobile too free up space. Deleting photos from your Gallery won't affect the copy of the file that you uploaded to Dropbox and vice…

Thanks for joining us here @"rjlowe"! The settings that you applied in your account to open the files by default in Office Online would only apply for when you're using the website. Since you're checking your files from the Dropbox app, you can open the file online to use the Office Online integration by right clicking the…

Thank you for your updates here and for everyone's patience! I just have a small update to share with you, that the team are aware of this issue and our engineers are looking into this. We don't currently have an ETA on a fix for this, however the suggested work around would be to disable Dropbox within the Files app to…

Hi @"Grant", thanks for posting here today! On the Mac that you want to install the app on, can you open a Paper doc online and then click the "?" icon in the bottom right of the page? From there, do you see the option to install the desktop app? Let me know if this helps!

Thanks for the screenshot @"DavidBally010"! It seems that you're clicking on the Dropbox icon in your task bar/dock which is opening the app, which is why you're not seeing the appropriate options there. Please check out the screenshots for your computer's OS on this page to find the correct icon that's mentioned in the…

Thanks for getting back to me here @"Masha1"! Can you let me know what your Plan tab reports your subscription to be right now? If possible, please send me a screenshot, excluding any personal info.

Thanks for reaching out to us here @"Masha1"! Since you're not able to see the option to cancel the trial from your account settings online, it sounds like you might have started the trial from within the Dropbox mobile app. Is that right? If so, please check out these steps and let me know if that does the trick!

I'm sorry to hear about the situation @Magnolia! As we'd need to discuss some billing specific info with you, please submit a ticket with our Support team by filling in the relevant details under the "Submit a help request" here. You can let me know the ticket number that you receive (eg. #1234567) so that I can pass along…

Hey there @"Lifestylehack", thanks for joining the discussion! Do you have another third party app to try and open the file in there to see if there's any difference in the behavior? Otherwise, can you try downloading the file from Dropbox again through an incognito window to see if that helps? You can also try using…

Hey there @"mariesofie", thanks for reaching out to us here! To offline folders on the Dropbox mobile app, you would indeed need to have a Dropbox Plus, Professional or Business plan to use this feature. You can check out some more info on this from here. It sounds like you're using a Basic account, in which case you'll…

Hi there @"lphilen", I hope you're well today! I've just moved your post here so that I could point you to Jay's post here, as it should have some helpful info for the issue that you're having. When you have the chance, please check that out and let me know if you have any further questions. Cheers!

Hey @"kanderson", I hope you're well today! I would suggest trying to reinstall the desktop app to see if that does the trick. You can check out the steps to uninstall the app from here. Let me know if that does the trick!

Hello @"charlesbank", thanks for reaching out to us here! Can you try the following steps to see if there's any difference in the downloaded files there? * Clear your browser cache and try again * Use an incognito window and download the file from there * Use another web browser to download the file Let me know how it goes!

Thanks for getting back to us here @"KeepItSimple"! In the article that Walter linked for you previously, the first steps there show how to do this from the website. However, since you mentioned doing this from the Dropbox folder on your computer, you would need to use the second steps listed under "How to share with a…

Thanks for the update here @"John98683". Can you let me know what version of the desktop app you have installed on your computer at the moment? What OS versions are your computers running? Also, please send a screenshot of the current sync status. Keep me posted!

Thanks for all your updates here! So that we can do some further investigation into this, please submit a ticket with our Support team with the options available to your plan from here. If you have any trouble doing so, please let me know here and I can help out with this. Once you've submitted a ticket with the team, let…

Hey @"j2peol", I'm sorry to hear you're still having trouble with this! As you were already in contact with our Support team for this, I would recommend getting back to them (if you haven't already) to let them know that the issue is persisting. If you'd like to, you can let me know your ticket number (eg. #1234567) and I…

Thanks for your updates here! I'm sorry to hear about your troubles with this @"Saun". If you haven't already, please check in your recycling bin to see if you can restore the deleted files from there. Also, I can suggest checking if they can be restored through Dropbox with these steps. Please bear in mind that if the…

Hello @"Caroline R.8", I'm sorry to hear you're having trouble with this! Can you just clarify for me where you're currently trying to share the folder from? Eg. the website, desktop app or mobile app. If you haven't tried already, can you let me know if you're able to share the folder from the website? Also, just to…

Thanks for getting back to us here @"gw_ufdc"! As Jay mentioned, we don't have any updates to share on this suggestion. I'd recommend posting this in our "Share an idea" section as we can effectively track the feedback and support that your ideas gain over there. It's very useful since we'll have all that info gathered in…

Thanks for the ticket number @"jasontx0426", I've just followed up with you there. Please check your inbox for my message when you have the chance.

Thanks for getting back to me here @"chuchinh". Did you try the steps I mentioned above to move the files out of the backup folder in Dropbox? If you're getting any errors while doing this, please send a screenshot (excluding any personal info). Keep me posted!

I'm glad to hear that helped @"parsley"! We wouldn't be able to track the feedback for your request from here, we have the dedicated section of the Community to allow us to track the support a request receives. If you'd like to have this as a request then you would need to post it there. Cheers!

Hi @"chuchinh", thanks for reaching out to us here! If you're seeing the option "Set up" instead of "Manage backup" at the top of the Backups tab, then the backup has already been disabled on your device. Can you try moving the contents of the Desktop/Downloads/Documents in the backup "My PC/Mac" folder in Dropbox back to…

Thanks for that @"mza1", I've just passed along your comments from here!