Daphne Dropbox Community Moderator

Thanks for the update @"FeeBeeJub"! I was able to locate your ticket in our Support system and I saw that my colleague replied back to you, did you receive their reply? Let me know - cheers!

Hey there @"Judasgoat"! It sounds like you might not be looking in the right place there. Are you clicking the Dropbox icon in your system tray, near your date/time display in the bottom right corner of your screen? It should appear next to the WiFi symbol etc. If you're still not getting the preferences option there, can…

Hey there @"2045E", thanks for joining the discussion! Can you just let me know which version of the Dropbox app you have installed and your current iOS version? Also, does this occur for all of your PDF files or only specific ones? If you can, please provide me with a brief step-by-step of the actions that you're taking…

Thanks for your updates! Since you already have a ticket for this issue @"mza1", please can you just let me know the ticket number for this so I can locate it in our system? @"David B.139", I noticed that the tickets you mentioned aren't related to the issue that was brought up here regarding the search function. So that…

Hi there @"lkwizzy", thanks for reaching out to us here! From what I could find, the Dropbox app isn't one of the currently supported apps for Chromecast. You can check out some more info on the supported apps from here. Perhaps you can try opening the video from the Chrome browser on your phone and Cast the tab? The steps…

Hey @"Martijn1"! Like Jay mentioned, you can find the steps outlined by Walter in this thread. Specifically, this post. Hope that helps!

Hey there @"Mohddaim" and @"Pr0xy", I'm sorry to hear about the situation here! As we won't be able to look into this over the Community due to the account specific info that we need to look into, please check out Walter's post above on how to contact our Support team. Once you reach out to the team, you'll receive a…

Hi there @"parsley", thanks for reaching out to us here! There isn't currently a feature that would allow you to hide this when sharing a link to your Dropbox files. As a workaround, I can suggest changing the name on your account in your account settings here while sharing links publicly. If you'd like to, you can also…

Hey @"KIWATA Shin", thanks for reaching out to us here! I've just moved your post to this thread so that I can point you towards the info provided by Fiona's previous posts on this. When you have the chance, please check that info out. Let me know if you have questions!

안녕하세요 @"max-kim"! 여기에 보낸 스크린 샷에서 백업이 비활성화 된 것 같습니다. 이 기능을 비활성화하면 Dropbox와 동기화 된 파일이 Dropbox에 남아 있습니다. 이제 백업 폴더의 내용을 컴퓨터의 원래 위치로 다시 옮길 수 있습니다. 예를 들어 "드롭 박스> 내 PC> 데스크탑"에서 "바탕 화면"으로 파일을 이동할 수 있습니다. 어떻게되는지 알려주세요! ----- Hey there @"max-kim"! From the screenshot that you sent here, it looks like the backup is disabled. The…

Hey there everyone! I just moved over another post in the Community where it seems you're having the same issue with perpetual "syncing" and the "Unable to connect" error within the selective sync window. This issue is most likely caused by Dropbox being blocked by an antivirus software of firewall. If you haven't already,…

Hey there @"Michael123"! If you're not seeing the option to delete your account then it could be due to your account's current plan. You can check out your plan from here. If you're account is currently on a paid plan, your account will need to downgrade to the Basic plan before you can delete it. Otherwise, if you account…

Hey @"Thomas_Hayes", I hope you're well today! I've just merged your new post to the thread that you originally posted here. If you haven't already, please check out Lusil's reply above and get back to us here if you have any further questions. Thanks!

Hello @"gw_ufdc", I hope you're having a good week so far! We don't have any info to share on this at the moment, but I can suggest in the meantime sharing this in our dedicated area of the Community here. Sharing the idea there will allow others to upvote the idea to show their support, and give our team a better idea on…

Hello @"brats", thanks for reaching out to the Community! The folder path might be appearing like this since you enabled the computer backup feature during the installation of the desktop app. If you unlinked or uninstalled the desktop app then this should have been reverted. If you've done either of those steps, could you…

Thanks for getting back to us here @"NixC"! Can you try reinstalling the Dropbox mobile app to see if that does the trick? If the error persists, please let me know which version of the mobile app you have installed. Keep me posted!

Hey @"nicolas r.6", thanks for joining the discussion here! Please check out my post above when you have the time and let me know if you have any questions. Cheers!

Hey @"skyflyer", apologies for the delay here! Can you let me know which version of Office you have installed? If possible, can you try reinstalling the Word app to see if that does the trick? Also, can you let me know exactly which step you're getting stuck on when trying the "Fix hardlinks/permissions" option? If you can…

Hi @"Sherly", thanks for reaching out to us here! Through the Word Online app, there wouldn't be an option to open the file locally for editing. To open your files in the local Microsoft apps for editing, you can use the Dropbox desktop app to sync your files locally to your computer. You can check out more info about the…

Hi there @"Cyrdarxes", thanks for reaching out to us here! I can suggest having a look at our Terms and Conditions here, as there is a section there regarding Copyrighted materials. Also, we do have a few other threads around the Community here (such as this thread) which should help provide some more info on this. I hope…

Hey there everyone, just wanted to follow up with you all here! We'd like to do some further investigation into this from our side too, so I'd like to ask you all here if you'd like to assist with this. To do this, we'll need to create a ticket for each of you separately so that we can look into some device specific info…

Thank for clarifying that @"FeeBeeJub"! If you could provide me a few screenshots of the space usage that you see on your Mac for these online only files, that would be very helpful indeed. However, if you'd like to send them privately instead of here on the Community, I'd suggest submitting a ticket with our Support team.…

Thanks for getting back to me here @"DrRob"! There's not much else I can suggest here I'm afraid, but if you haven't already, I can suggest having a look at Jay's previous post here. Cheers!

Hey there @"FeeBeeJub", thanks for joining the topic! Just to clarify, if you make these files "online only" now that they're local do they appear to randomly become local again without you opening the files? If another app on your computer is monitoring or trying to access the files, this can cause them to be downloaded…

Hey @"nasdrop"! If you only want to sync specific folders from your Dropbox account to a device, you can use selective sync to determine which folders you don't want to sync. You can check out more about selective sync from here. If you happen to be running a headless installation then you can check out the command for…

Hey there @"John M.233"! If you have the chance, please take a look at my post here (the one I linked above) which has some more info on this which should address this for you. Cheers!

Thanks for the info @"Carl_in_MI"! Would you mind just double checking if any of the Dropbox domains are specifically blacklisted at all, if you haven't already? It may be that just one of them is being blacklisted and causing the connection issue. Also, there are specific ports that Dropbox will need access too, which you…

Hey @"lllama", most likely it got caught up in our spam filter by mistake, apologies for that! I'm curious what you might be referring to in terms of partial sync, would you mind clarifying that for me a little? Are you referring to only the changes of the file being synced rather than the whole file perhaps? If that case,…

Hey @"Shacka", thanks for joining us here. Just to clarify, if you use the steps mentioned previously, do your files sync until the next time that they're edited? Which version of Microsoft Office are you using? Also, which version of the desktop app do you have installed? Keep me posted!

Hey @"AlbertHall", thanks for reaching out to us here! Can you just clarify for me, are you referring to the sync appearing to become stuck at some points? If relevant, please feel free to send along any screenshot of what you mentioned. Also, please let me know what version of the desktop app you have installed and the…