Daphne Dropbox Community Moderator

Could you send me a screenshot of the notification that you're getting when you try to do that @"User134679"?

I'm glad to hear that worked @"Picky1"! I'm just a post away if you need anything else. 😁 Hope you have a wonderful rest of your week!

Thanks for those screenshots @"User134679". Can you drag and drop a file or folder from the "My PC > Desktop" folder to your actual Desktop and let me know if that removes it from Dropbox and keeps it only on your Desktop?

Hey there @"Picky1"! It looks like you have the navigation panel disabled, where you would see your quick access options. When you open the File Explorer, from along the top please select "View". Underneath you should see the option "Navigation pane" to the far left, which you will need to click. Then make sure the menu…

Thanks for the additional notes @"GoLfWRC"! We do have a request for a similar functionality in our dedicated area of the Community here. I could suggest adding your vote there so that our team can gather the feedback on this more effectively. Sorry that I can't be of much more help with that, but please do let me know if…

Ciao @"vinny1981", spero che tu stia bene oggi! Puoi farmi sapere quale versione dell'app desktop hai installato sul tuo computer? Inoltre, hai problemi a connetterti al sito web di Dropbox? Fammi sapere e possiamo partire da lì! ----- Hello @"vinny1981", I hope you're well today! Can you let me know which version of the…

Hi @"Bengt B.1", I hope you're having a good start to your week so far! Just to make sure we're on the same page, can you let me know if you would be dragging this folder into the local Dropbox folder, or the Dropbox website? Also, from what you've mentioned, an older version of this folder already exists in your Dropbox…

Hey there @"AdamFerg", thanks for posting! Just to clarify, are you opening the files using the "Open" button when viewing the file in the Dropbox app? Also, is this occurring with specific files sometimes when opening them, or does it appear to be random files? If you can, please send along a screenshot of how the file…

Hi there @"momsahib"! It looks like my colleague suggest an advanced reinstall of the app. It would be a good place to start as this will allow you to do a clean install again on your computer. Also, would you mind sharing your ticket number with me here so that I can check on this from my side too? Cheers!

Thanks for checking on that @"trian"! Out of curiosity, do you see any difference when using in incognito/private browsing window? Also, if you download a subfolder or one of the files within the main folder, do you get the same error?

Would you mind sending me a few screenshots @"User134679"? It would be useful to send a screenshot of: * where you see the "My files in Dropbox" shortcut. * the Desktop folder and the "My PC > Desktop" folder side by side. Also, just to clarify, once you've moved the file from Dropbox to the desktop, if you delete the file…

Hey @"k8bushlover"! When you have the time, please check out my post here for some more info on this. Cheers!

I'm glad to hear that helped @"Chadwick10"! If you have any other questions, don't hesitate to give us another nudge here. We'd would be more than happy to assist. 😁 Wishing you a great weekend ahead Chad!

Thanks for those screenshots @"tracy3999"! I'd suggest checking out the app center here, where you can search for Adobe and see how to connect this app to Dropbox. Let me know if this helps!

Yes indeed @"Chiara_", sorry about that! Where are you downloading this file from? For example, is it a file sent through a Dropbox shared link from another person, or are you downloading the file from another website perhaps? Also, once you change the format to PDF, can you let me know if using the Dropbox icon in the…

Thanks for confirming @"charlieegan3". In this case, please check out this post when you have the time for some more info on this.

Thanks for all your updates here! If you haven't already, please check out my previous post here for some more info and let me know if you have any further questions.

Thanks for your updates here! Just to confirm, when you mentioned turning off all background updates etc, are you referring to "background app refresh"? If you're not familiar with this, you can check it out by opening the device's Settings > General > Background app refresh. Also, can you confirm for me the version of the…

Is it possible that you activated and set up the Vault feature for your account @"charlieegan3"?

I see, it would be difficult to know for certain where the issue occurred there @"djessel". It certainly wouldn't be expected that the file becomes corrupted when uploading to Dropbox, but perhaps there was an issue when the file was exported or during upload. Perhaps one last step I can suggest would be to create a new…

Hey there @"Diego_Perez44", I'm sorry to hear about that! I would suggest submitting a ticket with our team from here, while signed out of any Dropbox accounts. You can let me know your ticket number (eg. #1234567) so I can pass along your comments from here. Let me know if you have any trouble with this!

I'm sorry to hear you're having trouble with this @"vsarpe"! Are you getting any errors for the download? If so, please send me a screenshot of this (excluding any personal info). Also, do you have the same issue when using an incognito window, or another web browser? Let me know how it goes!

Thanks for getting back to me here @"User134679"! The "My files in Dropbox" should be a shortcut to the files within the Dropbox folder. Can you let me know if you can move the files from there to another location on your computer, like drag and drop them to your Desktop?

Thanks for all your updates here! We'd like to have a look further into this with you. So if you haven't already, please submit a ticket with our Support team from here. You'll get a ticket number (eg. #1234567) that you can let me know here and I can pass along the info you've provided here. If you have any troubles with…

Thanks for joining us @"montygg"! If you haven't already, can you let me know if you've checked out the steps under "Troubleshoot computer backup" in this article? More specifically, if you've allowed access to files and folders for Dropbox in your device's settings. Keep me posted!

Thanks for getting back to us here @"Chadwick10"! Since you mentioned clicking the Dropbox icon in the bottom right of your screen, it sounds like you might have the desktop app installed on your computer. In this case, you'll have a local Dropbox folder on your computer which syncs with your account online. You can…

Thanks for checking on that @"Chiara_"! Can you confirm for me the exact iOS version of your devices and the Dropbox app installed on them? If you haven't already, please try restarting your devices to see if that helps at all.

I'm very glad to hear that helped @"yodave"! I appreciate your feedback on this too, I've made a note on this from my side. I'm just a post away if you need anything else. 😁 Hope you have a lovely weekend too!

Thanks for getting back to me here @"tejassingh0015"! They would need to have edit access to the folder to be able to manage the files uploaded into that folder. If you share the folder with their email address, then you could just add in a shared link to the folder to redirect them to the folder in Dropbox. With this…

I'm sorry to hear you're still having trouble with this! If you've already tried using another web browser and incognito window to see if there's any difference there, please let me know if you have any antivirus or firewalls running that could be interfering with the download. Also, please let me know if you have the same…