Daphne Dropbox Community Moderator

Thanks for getting back to me here @"yodave"! Any folder that are syncing with any devices or not will always show in your "All files" page in your account online. This is like your central hub for seeing everything in your account. Can you use the steps outlined here to show the folder sizes to see if this helps with…

Thanks for all the updates here @"yodave"! If you're still interested in getting to the bottom of this, can you let me know if you see any folders in your Dropbox account online from this page? www.dropbox.com/home Your account online will always show all the data in your account, whether it's being synced to any devices…

I'm glad to hear that works well for you @"Dinks"! If there's anything else that I can help with, please feel free to give me another nudge here. 😁 Wishing you a lovely weekend ahead Dinks!

Thanks for the update @"raizada", I'm glad to hear that the app is working fine now! Thanks for letting us know here too what was causing this issue for you, I'm sure that this info will be very helpful for anyone else who might be having the same issue. If you need anything else, please feel free to give me another nudge…

Thanks for getting back to me here @"tim1889"! If it was a large deletion then this could be why there was a delay when restoring them. It may be that the process took a while to complete on the back end. I'm glad to hear that you restored your files though. Please feel free to give me another nudge if you have any other…

Thanks for getting back to me here @"charlieegan3"! If you're seeing the same icons from the web and mobile app, then you can go ahead and delete them from the "..." option for the links. If you're not sure about this or run into any issues, please feel free to send along a screenshot of the icons or any potential errors.…

Happy to be of help @"g v."! Don't hesitate to give me another nudge here if you have any other questions. 😁 Hope you have a great rest of your day!

I'm glad to hear that you can see that option @"KatyT"! It's no problem at all, I'm more than happy to help out. The "Open" button is a relatively new update in the mobile app, so I hope you'll find this useful. I'm just a post away if there's anything else at all that I can help out with. 😁 Wishing you a lovely weekend…

Thanks for joining the topic @"adela doble"! You can disable the computer backup by following the steps listed at the bottom of this article. Let me know how it goes!

Thanks for getting back to me here @"lynmac"! Can you just confirm for me if the sync status is showing "up to date" when you notice this issue? What OS version is your device running at the moment?

Hey there @"gnopscorp", thanks for reaching out! You would only be able to see this info for downloaded files/folders if the content belongs to a Business team. The admin of a Business team can check out more specific info for file actions through the admin console. For files/folders shared from personal accounts (Basic,…

I'm sorry to hear you're having persistent issues with this @"lynmac"! Can you let me know which version of the app you have installed at the moment? Also, when you're looking at your files, are you using your computer's default file browser (File Explorer or Finder) or the app interface? Otherwise, are you using a…

When you reached out to our Support team, you would have received a ticket number for your case. So that I can check on this from my side, I'll need you to provide me with those @"mitten53". Can you also let me know how you were accessing your account? Was it through the website perhaps, or through one of the apps? Keep me…

Thanks for getting back to us here @"Jodyx"! Since you're not receiving the notifications, can you let me know if you see the folders in your sharing tab here? Even if you're not receiving the email invitation, you should see any folders that have been shared with you, but not yet added to your account, from that page. Let…

Thanks for checking on that @"djessel", and apologies for the delayed reply here! Were you editing this file only through your iPhone, or also through the Mac version of the GarageBand app too? Can you let me know how much space you have free on your device's storage? From some digging, I can also suggest trying out some…

Hey @"amyfitz", thanks for joining the topic! Can you try clicking in the empty space of the window before holding the suggested key to see if that does the trick? If not, can you let me know which version of the app you have installed? Keep me posted!

Thanks for joining the topic here @"ScottMB"! Can you let me know which version of the Dropbox app you have installed? Also, would you mind sending along a screenshot of the camera upload settings in the mobile app? Keep me posted!

Thanks for that info @"carligreene29", apologies for the delay in getting back to you here! Can you let me know how much space you have free in your Dropbox account? How about on your device? Could you try turning off the Autosave function by tapping the "..." in the top right when editing in Excel, and once toggled off…

Hey @"leen27", thanks for posting! This wouldn't share your files from your Dropbox account, you would need to either create a shared link, or share a folder for this to happen. It seems that it just caused a file path to be saved in Chrome like a bookmark. If it's a file path for a file, then it would only work on this…

Hi there @"User134679", I'm sorry to hear you're having trouble with this! From what you've mentioned, the computer backup feature was enabled during the initial install of the app. Since you've uninstalled the app from your computer, it should have now been disabled. Can you try moving the content of the "Dropbox > My PC…

Hey @"Valdaz", I'm sorry to hear you're having trouble with this! Could you clarify for me, how is this app integrated with Dropbox? Are you using camera uploads to automatically upload these files? If so, from which device are the files being uploaded from? If you only see two devices connected, then you shouldn't have an…

Hey @"Chiara_", thanks for reaching out! From the file extension that you mentioned, it sounds like it might be trying to save the website page rather than a PDF file. When you first tap the "share" button in Safari, at the top if the options of where you can send the file, it shows you some info on the file you're trying…

Thanks for reaching out @"PierreL1"! You can find the steps to disable the Dropbox badge from here. Let me know if you have any questions or issues with this!

Thanks for posting @"jb202009"! We'd need to have a closer look into this through our Support channel, so I've reached out to the email associated with your account here. When you have the chance, please check your inbox for my message and get back to me there. Cheers!

Hey there @"toddmorgan", thanks for posting! I've merged your post here as it seems you have a similar question to the OP. When you have the chance, please check out the info provided above and let me know if you have any questions. Cheers!

Hello there @"PortJobs", I hope you're well today! It sounds like you might be looking at and copying the URL for the file located in your account, rather than a shared link for the file (which would show the dl=0 at the end). Can you clarify for me if you're using these steps to create a shared link, or copy if you have…

You're in luck @"Dinks", text files are actually the only type of file that the Dropbox app has a built in editor for! When you open the file on your iPad, you should see an icon towards the bottom of the preview that looks like an "I". If you click on this, you can edit the text file from there. If you're having trouble…

Hi there @"Dinks", I hope you're well today! You wouldn't be able to edit files directly within the Dropbox app on your iPad, you'll need to have the appropriate app installed to be able to make edits. Can you let me know what file type these files are? Eg. .docx or .xlsx Let me know - thanks!

Thanks for getting back to me here @"Mels3". Can you let me know if exporting the file causes the app to crash too? You can export by tapping the "..." option when viewing the file and choosing "export" from the menu? What about if you make the file available offline before trying to the file? Also, there should be a new…

Hey there peeps, thanks for your updates here! I can suggest checking out this thread here. If you're referring to the same icons that the OP showed in their Finder, then you can simply delete these as Walter mentioned. Hope this helps!