Calvin2DBX Dropbox Community Moderator

Hi @"AbbyGail Yap", Thanks for reaching out in our Community! Let's see what we can do about that low space. Click on "Shared" from your homepage on www.dropbox.com/home and set the filter to "Folders". You can remove yourself from any existing shared items, for now, to see if that frees up enough space to be able to join…

Hi @"Scotto212121", Thanks for reaching out on the Community! It sounds like you miss-clicked when trying to opt between a trial and paying now. We can get to the charge details if you reach out via the support channels here: https://www.dropbox.com/support — one of our support team agents can then look into it, just in…

Hi @"aguirre2018", Yes, absolutely. Check if you can see a "Restore" button after you click the blue line of text in the description of that event as you might be able to undo the action with just that. If not, you can Rewind the folder involved, or even Rewind your entire Dropbox account if the events are spread across…

Hi @"Me420", Thanks for confirming! So, you can interact with the file inside Dropbox, like "Open with.." or export from the app's Share menu, but reaching the file from outside Dropbox, from your Gmail app is the issue. I can troubleshoot more with you if it's something going on in the Dropbox mobile app side, or the…

Hi @"Me420", Thanks for reaching out on the Community! It sounds like you already tried steps to resolve the issue with Adobe and Google for the PDF files, but I'm sure we can get to the bottom of it. Let's be sure you can find the file in the Dropbox mobile app — if it's not installed, you can find it at the app store on…

Hey @"tossdown", I checked, and you got a reply from our team on the other escalated ticket. You should see in your email inbox, but if not, check the ticket history on your account's support page here: https://www.dropbox.com/support If you can't find it, let me know to hunt down the ticket number for you. Let me know if…

Hi @"g v.", Just chiming in here to help you better prepare for what's been discussed. To recap, as my colleagues confirmed, any OS higher than 12.5 will see the app ask to update, eventually, since this is a requirement by Apple moving forwards with File Provider. For now, there is only an option to start the migration,…

Hi @"Trax21", Thanks for getting in touch! Let's solve that error message with the .wav files. Do you get the same error with newer files, or different file extensions? Also, when you download the files, do they display properly on your device? You can try clearing the browser's cache. That will usually solve a temporary…

Hi @"Medrod", Thanks for reaching in. Let's get to the bottom of the app issues there. The app version is a long way back from current, 180.4.4912. Good catch on testing in different web pages, to rule out connectivity issues. If you have anything like VPN or security software that could be affecting the installer's…

Hi @"Gala_4", Glad you raised this with us! Let me help with that. I can see from the screenshot that the majority of the space is being taken up by other shared content. Shared items stop using your space as soon as removed on your side. You can delete your own copy of any additional shared folders to temporarily…

Hi @"tjwhite", Thanks for getting in touch! Let's get to the bottom of the message you noticed. What the 'Disabled Downloads' restriction can do is stop the content from being downloaded directly from the link (the Download button will be grayed out and won’t be clickable on the website.) Keep in mind that this doesn't…

Hi @"Joe King", Thanks for raising this! I've moved your post here where others have outlined steps that will help you get to the bottom of this. If there was a problem with cancelling in time, you'll need to contact Dropbox Support directly. In case you don't see chat or email support options when signed into your…

Hi @"Jschutz8", I'd be happy to help you restore to a previous version of that file. So long as it's within your account's version history, here's what to do: * Put your cursor on the name of a file from here (any document, or image, or something else ending in . and three letters, such as .JPG, .PDF and so on). * Click…

Hi @"aguirre2018", Thanks for reaching out! I'm sorry to hear you're having trouble restoring a .scriv file there. Let's see what we can do to help. You mentioned deleting the file out of the trash folder. Was that on the Mac side, or did you use the permanent delete option from the deleted files page? Have a look to see…

Hi @"tossdown" Thanks for the ticket number! The events page on your side can't show records for items after a permanent deletion — the events page logs items which are within your version history, or have not been permanently deleted. However, on this side, while we cannot restore permanent deletions, we may be able to…

Hi @"catstepmum"! I'd like to chip in here with some things you can check on your side to get to the bottom of this. Firstly, as you have, or had, more than one account, it seems, let's make sure you can sign into both accounts using the website. If using the same web browser, sign out, then in to each account in turn, or…

Hi @"tossdown"! Thank you for getting in touch. I'd love to help you with this. Having said that, you mentioned that support confirmed that the files were permanently deleted, which is a non-reversible action. Please send me the ticket number so I can ensure no stone is left unturned. While we would not be able to reverse…

Hi @"ryan_cs", Let's get the ticket number so we can see what's going wrong there. Thanks in advance!

Hey @"lordphilippe", cheers for getting in touch! When you uploaded the files to Dropbox, did you use the "+" button in the Dropbox mobile app, or are you using the automatic Camera Uploads feature to send the Camera roll and Screenshots folders to your account? What's the name of the folder where the files end up right…

Hi @"giorgia brignone", thanks for getting in touch! I moved your post here where you can find some relevant info. Please give the suggestions here a try. Keep us posted with what you find!

Hi @"Mary53", thanks for reaching out! Don't worry, we'll find out why those files aren't showing. If you could send a screenshot showing the most recent dated items in the list view, and a screenshot of the app sync status that would be great! Also, maybe if you change the Finder view to show "list", and toggle the file…

Hi @"bddrow", hope you're doing well! Let's see if we can get to the bottom of that symbol you're seeing. I'll need a little more info — can you send the app version you're running? Also, a screenshot of your sync status would be great to have. Cheers!

Hey @"currentj", thanks for the additional info! I'm chiming in here to see if we can narrow this down further. I'd like you to quit the desktop app and see if you can replicate this behavior when Dropbox is not running. 

Hi @"YBeFitWellness"! I hope you're having a great day, and don't mind me jumping in here. Can you try in Firefox (which isn't Chromium based like Edge and Chrome) to see if you can replicate the issue there? Also give it a try in "incognito" mode and let me know what you see.