Desktop

I can't edit my Paper docs. Any ideas?
Hi guys, I can't seem to edit my documents anymore. The top banner has been removed and when I open a new paper doc I don't have the ability to type/edit.
No video picture, only sound after I download video.
I can play the video but after I download it there is no image, only sound. I am trying to load into imovie but cannot do this with the .mov file.
Moving from Iphoto to Dropbox
HI... I have about 1.2 terabyte of images in Photos, som 55,000 images. They are all downloaded on my Mac. I want to export everything into Dropbox. When I export from Iphoto it create one folder for each day making it impossible to view pictures because it pretty much create 365 folders per year. I would like to either A)…
Dropbox won't start on my Windows 10 computer
I noticed that the dropbox icon was not in my apps tray, so I tried to start it manually, clicking the icon on my desktop. Nothing happens - win 10 task manager shows that it starts, but the program disappears from the list again. Restarting my pc doesn't do the trick, clicking on the dropbox.exe file doesn't do the trick.…
Shut down the computer once the Dropbox desktop app has finished syncing
It would be useful if the computer could shutdown after syncing so that everything has been loaded up.
Files won't open in Chrome
When I click on files on the Dropbox website in Chrome, the page shows loading symbols, but then goes blank as soon as it finishes loading, and doesn't display the document, or even an error message. This happens with DOCX and PPT files, but not PDF (suggesting maybe it's an issue with the online editing part of the…
Selective sync and subfolder
Hi, in the admin console, I've created a Team Folder. The standard synchronisation for this folder is set to "standardmäßig nicht synchronisiert", which must be something like "not synced by default". Each Team Member has to check the folder in the Selective Sync settings. Only then it is synced to the local Dropbox…
My desktop app says that it's up to date, but it's not syncing
My dropbox folder on my app does not appear to be syncing, even though from the icon it says it is up to date? Its clearly not though, as anything I saved there in the last 6 days does not appear when I log in via the website on a different computer?
How can I move files to a specific folder in Dropbox when using file explorer?
I found that Dropbox was making my Pc's and laptops unusable because synching dropbox content to them meant that Dropbox files were still using all the space on my hard drive! So now I am stopping the synching altogether and trying to just use the browser access to stop my hard drive becoming clogged up. The problem I have…
Antivirus detected malware in the Dropbox cache folder
I don't know if this is the right category. Also, I tried searching here for a solution first, but the posts were all locked. I just started using Dropbox. I don't have many files in it. Since May 10, my virus software has found Gen:Variant.Kazy 512414 in my \.dropbox.cache. The file is ~834b6cda.tmp. The only thing I…
Can I password protect a folder in my own dropbox?
Is it possible to password protect a folder so that even I have to enter the password to open a folder in my own dropbox?
How to organize files
Hi there, I would like to organize my files with folders and subfolders. However, the system doesn't let me because some of the files are shared. I have too much clutter now and would like to streamline my Dropbox "desk". Thanks.
How do the online-only icons work and what do they mean?
I have used Smartsync to make space on my computer ( very useful). But I do not understand how the 3 symbols interact and work: 1 - Cloud symbol ( I get that: file is on the cloud not on the computer) 2 - Green tick in white circle ( dont understand this?) 3 - Green tick fully green ( I think I understand this: happens…
Stable Build 80.4.127
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer Offline Installer Linux x86_64 Offline Installer x86 OfflineInstaller Auto-updates: In progress
Dropbox Issues with Mac OS Mojave
Users on Mac OS Mojave are experiencing an issue with Dropbox, their computers have become extremely slow. It works fine when Dropbox is not running. When Dropbox app is relaunched, it takes about 30 minutes then it tries to sync files and that never stops. Is anyone else experiencing this issue? Does anyone know how we…
"Need to change permissions for the folder" when starting up the app
I get this annoying message every time I boot up my Mac: "dropbox needs to change permissions for the folder: Users/......" How do I stop it? I have read and write permissions for the folder and am the only user on this Mac.
Stable Build 80.4.126
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer Offline Installer Linux x86_64 Offline Installer x86 OfflineInstaller Auto-updates: In progress
Desktop app stuck indexing one file for over 24 hours
My desktop app has been stuck indexing for well over 24 hours at this point. It states that it is Indexing 1 File, Syncing 56 files, and Downloading 106 files. The files that need to sync and download are changes my team has made since it began indexing and got locked up. I have tried unlinking and relinking, restarting my…
Dropbox Stuck at "starting" and "checking for changes"
Hi all, Since 11th December 2018, my Dropbox application on my mac has syncing issues. The status on my Dropbox application would either say "Starting" and "Checking for changes" when I restarted it. And it doesn't change even after leaving it alone for over 12 hours. Sometimes the files will show up as "blue spinning…
Smart sync menu missing on Mac
I use smart sync on my work laptop (Windows) without no problem. On my personal Mac computer I cannot get it to work. When I right-click the dropbox folders I wish to smart sync, no dropbox options show up, and also not the smart sync one:/ * I am the admin of my mac computer. * I have enabled smart sync on my online…
Can't access system tray preferences menu Windows 10
I am running DropBox desktop v 61.4.95 on Windows 10. If I left or right click the system tray Dropbox icon, I don't get any menu pop up. This means I have no way of accessing my preferences, including Sync settings. It works fine on a different Windows 10 PC that I have and it used to work on this PC but I don't know…
Nothing works to enable smart sync
I have a Dropbox Plus plan and am running Windows 10. My PC is out of space and I need to get a lot of the Dropbox files off my PC. I've read Help articles & posts in the community, and nothing is working. I have downloaded and run the Dropbox installer 5 times, and there is still no icon in my system tray. When I click…
Cannot restore deleted files
Mac. I just used markup to modify a file that's on DB, and now I'd like to revert back to before the markup. I've gone to the "Version history" screen, but I can't figure out how to restore the previous version. There's no button or link to press on the previous version(s). See screenshot.
Stable Build 79.4.143
Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Download Windows Standard Installer Offline Installer Mac OS X Standard Installer Offline Installer Linux x86_64 Offline Installer x86 OfflineInstaller Auto-updates: In progress
Dropbox and Transcend JetDrive Lite expansion cards
I was wondering if anyone had had any success storing their Dropbox folder on one of these expansion cards? I have one for my MacBook Pro and would love to keep a rather large Dropbox folder on there but when I try to I get an error message saying that some files can't be moved, please select a new location or close some…
Dropbox GUI gone after Debian 10 Buster Upgrade
Hello, I used to run Debian 9.x with Kernel 5.1.x with GNOME desktop and Dropbox GUI installed from the Dropbox website (deb file). Usually in the bottom left corner there was a little box to find the Dropbox icon, and to configure it. After Buster update I still can start Dropbox and see it in "Processes" doing its work,…
Can't set password for shared folder
Hi, I can't seem to set a password for shared folder. The instructions say "Next to Link access, select Only people with the password from the dropdown menu." I don't see this option or it is greyed out. It says this is for "Dropbox Professional and Business customers". I am a "Dropbox Business Advanced" member, see below.…
I'm facing an issue, where .tiff files wouldn't preview intermittently. Why?
Have been uploading image files -- jpg and tif formats -- so I can share with specific users for their download. Have been encountering situation where a tif file that uploaded to DB just fine, and allowed me to open/view just fine within DB, suddenly becomes inacessible when I visit the folder again. I get message…
Free up disk space on C:\Users\<User>\AppData\Local\Dropbox
Cleaning up my ssd I discovered that the folder C:\Users\MyUsername\AppData\Local\Dropbox takes up 4.90 GB (5,264,194,984 bytes). What are those files? Is it safe to delete (some of) them?

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