Rich Super User II

@"JasonGreenwalt" wrote:When I right click on the Dropbox folder in my finder (Mac) there is no submenu option to share, transfer or any other dropbox action available. To be clear, are you actually right-clicking on the Dropbox itself, or one of the folders within it? You won't get those options on the Dropbox folder;…

@"dandtbren" wrote:Its absurd that I can't locate a viable way to communicate with a human at Dropbox. Why represent to have a contact support drop down when its either as automated chatbox or let's ask the Community. The level of support available to you is determined by the plan you have. If you're on the Basic (i.e.…

@"katesrap" wrote: I don’t have a ticket ID - nothing was shared when I submitted the form other than someone would get back to me in 2-3 business days If the form was submitted successfully, you would have received an email with your ticket number. Make sure you check your spam folder.

@"MJOwen" wrote:The option that I understand should appear from the "..." drop down for "Import from google drive" is missing. That option is not available if you're on a Dropbox Business account. It's only available to individual accounts; not team accounts.

@"DaveH15236" wrote:It is a shared folder. When I attempt to add users I get this message 'You don’t have permission to manage membership of this folder'. Apparently only the owner has that permission. In this case your only options will be to either get access to the owner's email (just note that you shouldn't be signing…

@"katesrap" wrote: Worst part is on the free plan they provide 0 customer support … That's not true. You can still open a ticket for account and billing related issues. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to…

@"Grapefruit" wrote:Right now I'm using "Professional". I only have 3 TB available. During the change of plan, I did not see an offer to purchase an additional 1 TB. How can I expand the space to 4 TB? Thanks for the help! IF the option is available to you, it would be on your Plan page under Available add-ons. Dropbox…

@"Snowdog63" wrote:So it would seem that when I now make a file online only, the finder colour code associated with it disappears. ... Is it really necessary to hide them like this? It wouldn't be Dropbox hiding it. Most likely it's because the file no longer exists on the computer so your OS can't read the color/tag. The…

@"julmouth" wrote:Does someone know if there is a possibility to get a https link to upload a file on the dropbox ? The closest you'll get is a File Request. It doesn't require a Dropbox login, but it does take the uploader to a page to submit the file along with some information. Otherwise there is no direct upload link.

@"Vanphuc2807" wrote:I click forgot password but did not receive the recovery email. then i created a new account with that email successfully but all my data is lost If you were able to create an account with that email address, then that means that there wasn't an account with that email address already. If you had one…

@"ericverploeg" wrote:It's been eight days since I filled out the form, and I haven't heard anything ... Reply here with the ticket number you received after submitting the form and a Dropboxer may be able to check its status.

@"Anne O" wrote:... I can save it on other folders within drop box, but not into some subfolders. How long is the file name including the full path starting with the drive letter? Windows has a max path limitation of 256 characters (218 for Excel files), and this includes every character from the drive letter to the end of…

@"randg" wrote:Dont the files remain in dropbox database for at least a little longer? It doesn't work like that. Once the link has expired, there's no way for you to access it or see the files that it previously linked to. You need to contact the owner of the files.

@"randg" wrote:So, I had a link of files shared with me and I didnt dowload the files within the time limit. Does dropbox keep the files in a database? How could I recover the files of this link. You'll need to contact the person that shared it with you and ask for a new link. There's no way for Dropbox to provide access…

@"gdlemail" wrote:Since I cannot log out of Dropbox on my broken desktop, how do I delete it from Dropbox's memory so I can use my new computer to access Dropbox? You can review and manage the devices linked to your account on your Security page. * https://help.dropbox.com/account-access/computer-limit

@"Devizes Drinker" wrote: If account has been deleted due inactivity where are the files etc. If a Dropbox account is deleted, all content in the account is deleted as well.

@"Devizes Drinker" wrote:I cannot access an old Dropbox account as I have forgotten the password to the account and can’t access the email account associated with it. How long has it been since you last signed in? If the account has been idle for more than a year, then it would have been deleted due to inactivity. If…

@"amitdonio" wrote:dropbox didn't let me move the share folder to other location. Don't move the actual shared folder. Once you have the shared folder in place between the accounts and you've moved your files from Dropbox1 into it, move the content of the shared folder (not the folder itself) to another folder in Dropbox2.…

@"banko" wrote: But they said its deactivated, isnt that sth else? Thanks for fast answer! Deactivated nearly 2 years ago. Accounts are deleted after a year of no activity.

@"banko" wrote: my Dropbox account got deactivated Almost 1,5/ 2 years ago ... u see any chance to get my account back? No. Once an account has been deleted, there's no way to recover the account or the files that it contained.

@"SD6" wrote:I challenge anyone reading this to show me the link to report a problem and get my refund! Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're…

@"amitdonio" wrote:if i will use a share folder on dropbox1 and then move the data to different location on dropbox2, and then delete dropbox1, does the data is still on the cloud of dropbox2 and wont be lost right? Correct. As long as you move the files into the shared folder on Dropbox1, Dropbox2 will still have access…

@"madabdalla" wrote: I'm trying to download dropbox application of a new purchased Microsoft surface Pro X but unfortunaly it is not working ... The Dropbox desktop application (the one that syncs) doesn't work on ARM-based processors, which is what the Surface Pro X has. The only option you'll have is to use the Dropbox…

@"JeyGhis" wrote:I'm just requesting to validate the one I set and I don't anymore have access to that one. I even forgot the password and there is no way to recover the account as all the available options suggested are not affordable. Just to be clear, you've forgotten the password to your Dropbox account and no longer…

@"confused_" wrote:... is Dropbox part of Icloud? No. iCloud is an Apple product, and a competitor to Dropbox.

@"hawcon" wrote: I ... notice that one of the folders isn’t showing on my computer explorer. Make sure the folder name doesn't use any characters that would be considered illegal on a Windows system. If the name contains such characters, Dropbox won't be able to sync it to your computer. *…

@"confused_" wrote:I regularly receive an icloud (dropbox) message stating my files will be deleted, is that a message from dropbox? Can you provide the full context of the message? Make sure you mask any private information. Dropbox doesn't delete your files, so it's unlikely to be a message from Dropbox.

@"wannahanna" wrote:I deleted from folder: deleted files Unfortunately, if you've deleted the files from the Deleted Files section, then the files cannot be recovered. They've been deleted permanently.

@"CR05" wrote:Receipt X6qt48c73wp6. I'm sure this enough info to trace No one here has access to your account like that. Only Support is able to assist in these matters. If you haven't already done so, follow the steps I replied with earlier to open a ticket, then reply back here with that ticket number.

@"Bill1864" wrote:Why, oh why is there only 2GB and then 2TB option? I would think that 100GB would be next. The 2TB used to be 100GB. It was increased to 1TB without increasing the price, and then later increased it again to 2TB. Dropbox has trialed smaller plans in the past and they weren't successful.