Rich Super User II

@"Volquest1" wrote:I set up a DropBox with my old company's e-mail address. Being that I left that organization, that e-mail address is no longer valid and I can no longer access this DropBox file(s). If you've forgotten your password or are being sent a one-time security code, there won't be a way to access the account…

@"afhergenro " wrote: There really isn’t a way once you graduate the college shuts down your old free college email account. If you don't have access to the email address or you don't already have an active device signed in to the Dropbox account, there really isn't a way to access the account. You would need access to the…

@"Ceao" wrote:I have received a link for a file sent to me through email and when I try to open it brings an error message "That didn't work for some reason" What do I do to download the file? Contact the sender and ask them for a new link. If it continues, it could be something in the way the sender is creating the link,…

@"Ratlaw" wrote:I have tried every email i have but can't cancel dropbox...Does anyone know how i can cancel? Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure…

@"whitesky" wrote:POssible to upgrade to get back files deleted 3 mths ago ? No. Upgrading now won't let you recover a file that's already beyond your recovery period.

@Daniel Pomije wrote: I tried to cancel it on laptop an iPhone but just hitting the communication loops and stupid chatbot. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session…

@"Mollymolly" wrote: I don’t understand I click the share link and send it in an email but the email remains in my out box it will not send? Dropbox doesn't have an Outbox so I'm assuming you're referring to your own mail client. Dropbox wouldn't have anything to do with the sending of the email if you're using your own…

@"Jcdinpgh" wrote:is dropbox going to ask me every time I plug in a new or the same USB drive if I want to back it up? How do I disable that? Go into Preferences and disable that feature on the Backup tab.

@"DJC_1955" wrote:These 0KB files just keep appearing in my folders. Any reason why? How do I/you stop this please? Dropbox doesn't (and can't) create files on its own like that. Something on one of your devices must be doing it. Look at the version history for one of the files to determine which device is creating them,…

@IlianaIB wrote: ... I was able to cancel but at 22h40 from July 21 I received a charge of 320.79$ on my account. I wish a refund or assistance to solve this. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an…

@"Jcdinpgh" wrote: I have had a free account ... but recently has started reporting that it is full. My Dropbox folder does not have even close to 2gb of data in it. What does your Plan page report for your usage breakdown? Are there any shared files or backups? * https://www.dropbox.com/account/plan

@"David0907" wrote:... i cannot login because a 6 digit code keeps being sent to the email address. Problem is my registered e-mail account is not working anymore because the e-mail client has shutdown permanently. Without access to the email address, you won't be able to sign in. The only possibilities are if you already…

@"Judy12159" wrote:I was just asked to set up a passphrase for my desktop, so I did! The Dropbox desktop application doesn't have an option for a passcode or passphrase. Are you sure it was Dropbox that you set that up in?

@"Judy12159" wrote:Is there a reason why the passcode isn't available for the desktop? Doesn't that result in a lack of security? It actually results in a false sense of security. Adding a passcode to the Dropbox application doesn't protect your files when they can be easily accessed on your computer through Explorer or…

@"bagherpoor_m" wrote:I have charged double for one account each month and I'd like to request refund. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito…

@"Governance" wrote:I have tried to get to speak to a person in the drop box cloud and tried all manner of means through electronic communication. What exactly is the issue that you need help with?

@"fbenedetto" wrote:I have a paid account, but today, I combined it with a team invitation, and I noticed all my folders were shared, so I asked to go back to my previous condition and to be kicked off from the team account. The result is that I have lost my account with access to all my folders. When joining a Business…

@"makaylajasbatts" wrote:I recently bought a course, and the owner put it on Dropbox, but every time I click the link, it says the folder does not exist; for others I have talked to that have received the course, the link they click on seems to work fine so I don't know if it is something on my end. Are they using the same…

@"Suzie541" wrote:I am trying to invite a member to be able to access the drop box we have opened, can I do that a different way? You can't invite someone to share the entire account. Instead, you create a folder and then you can invite someone to that. They'll have access to anything you place in the folder, but not the…

@"debbru" wrote:Can you please tell me how to change this setting Change it to what? If you share the files with someone that column will update to show the number of people that have access.

@"Eva1975" wrote:I was trying to cancel a free Plus trial in every ways but it was impossible on the website following the instructions. The instructions are fine but it depends on how you initiated the trial in the first place. Did sign up for the trial through the Dropbox website, or though the mobile app?

@"Ritchichi" wrote: I have a new smartphone and new emailadres, now in dropbox all my files are gone , how can i get my files back Did you change the email address on your account, or did you just sign in with the new email (which likely created a new, empty account). Sign out of the Dropbox app on your phone and then sign…

@"debbru" wrote:Can anyone tell me when I upload photos, it says Only You. What does that mean It means only you have access to the files. You haven't shared them with anyone.

@"sj_usa" wrote:As of this morning, it's adding the /scl/fi to the file with a rlkey syntax, where it used to be /s without a rlkey paramter. How can I set up direct downloads? Refer to the post directly above yours, from @"JasonSilverDBX".

@"DGTeacher" wrote: I have shared the link to a folder of photos of our school trip with 30 parents and had this suspension message… is there no way around this? Depending on the size of the folder you could easily trigger the limit. A file or folder that's about 666 MB downloaded 30 times would put you right at your daily…

@"erika-c" wrote:I can’t login anymore because my e-mail was deleted (but I perfectly remember my login), so I can’t receive the 6 digit code. Unfortunately, if you're being sent a one-time security code and you no longer have access to the email registered with Dropbox, there's no way to access the account without having…

@"May123456" wrote: I went to my old email and tried to login but it tells me I need to "request permission to the owner", that is weird cause I am the owner. You likely wouldn't be the owner. Most likely, the photographer invited you to join a shared folder and you accepted. That just gives you access to the content. It…

@"CookieOscar" wrote:For the past couple of months Ive been charged for a subscription I do not have and I dont have any other account here on Dropbox. You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option…

@"Suzie541" wrote:I was recently made owner of drop box account for our riding club, however I can't see admin console, what do I need to do? Is this on a Dropbox Business account? Only Business accounts have an Admin console to manage the team. What is it that you're trying to do?

@"Dmille" wrote: I followed the directions and still ended up right where I started You tried to identify the account you're being charged for by using the credit card charge lookup tool? * https://help.dropbox.com/billing/find-credit-card-charge That's your first step. If you can identify the account and it uses an email…