Rich Super User II

@"ajhuff" wrote:I had Dropbox on my old computer, multiple partitions and folder structures. What does this mean? Dropbox only has a single folder that it will sync. It can't sync files and folders from multiple drives/partitions. How, exactly, was your Dropbox set up? How do I install Dropbox on the new computer? There…

@"mjpadmin" wrote:How do I pin Dropbox to my takbar? No matter what I try it will not add and then connect for use. What, exactly, are you trying to accomplish? The Dropbox app sits in the system tray, not the task bar. The regular Dropbox on your Start menu icon opens the app on the system tray if it's not running, or it…

@"JosephCat" wrote:... I think Dropbox might have backpropagated some renaming from my device files, too. The last ones I know were correctly named and synced appear to be from 2022/11/14 ... The automatic Camera Uploads feature has always renamed photos and videos during upload, and they have always uploaded to the Camera…

@Lori10 wrote: When I click on the Dropbox icon at the bottom of my screen, I get the file folders that I've set up, not a page that has my Profile initials. Where do I locate the Preferences? You need to click the Dropbox icon in your menu bar; not the one at the bottom of the screen.…

I was confusing this with another issue recently, where people doing manual transcriptions as a job were unable to retrieve the files because the Dropbox links, provided by the transcription service company, were invalid/expired.

@"DSSlagle" wrote: Also when I look at my account in the app, it states I have the basic free plan. What plan does it say you're on if you sign in and view this page?

@"idatopaz" wrote:... this error occurs when anyone (including our team) attempts to use the file request link we already have. ... For example, here is mine ... I just uploaded a Test.txt file to your File Request without a problem. I redacted your name to keep it private.

@"TMLslicer" wrote:Thank you for quick reply. None of the other members have received a notice of the file I posted. It was five days ago. Have they looked in their copy of the folder to see if the file is there. They won't receive a notice each time a file is added. The only notification option, if they have it enabled,…

@"bsmcs" wrote:From your description then, am I correct that I would not be able to use an older (my current) version of dropbox? Even if you install an older version, it would likely auto-update to the newer version if your system supports it.

@"TMLslicer" wrote:When I right-click on that folder and look at properties, under the Sharing tab, it says Network Path: Not Shared. That tab is not related to Dropbox. It refers to the sharing functionality within Windows. The invite said I had edit privileges. If I put a file in this folder, will it automatically share…

@"ajknoblich" wrote:I am having the same issue using Google Chrome and Microsoft Edge. When I attempt to open or extract files from the .zip folder, I receive the following error message. How large is the Zip file that you've downloaded, and was the Zip file stored in your Dropbox, or was it generated by Dropbox by trying…

@"Michelle Byrne" wrote:I am not using a shared link to access the transcript. Just click on the transcript function on the software and then it attempts to create it but then the error message appears I'm assuming this is some transcription software that you're using? If this is anything like the other recent issues…

@"DSSlagle" wrote: I have followed the instructions to cancel my free trial by going into settings, tapping my name and then tapping subscriptions. Nothing shows up as a subscription for Dropbox. Did you start your trial through the mobile app/app store, or did you start it through the Dropbox website?

@"atcinla" wrote:He would send me "view" link and it would allow me to save that folder. it would say "SAVE FOLDER" ... The option to save a folder from a view-only link to your Dropbox still exists. The button says Copy to Dropbox.

@"buckleyp" wrote:it seems not possible to see links (not shared folders) in the app at all any more, is that right? You can still view links in the app. I tested it this morning as well with a view-only link. After tapping the link I was immediately redirected to the app (which was already installed) where I could view…

@"ilariacecchi" wrote: I need to change the email address for receiving invoices. * https://help.dropbox.com/account-settings/change-email

@"London22" wrote:I can't see anyway I can navigate to the folders ... My understanding is I need to take them from the hard drive. I have tried copying the folders in order to paste into the box ... That's not how it's done. When you have the Selective Sync window open, you can just check and uncheck the folders that you…

@"gbfreeborn" wrote:Should I concede that I have lost access to important family documents? This is what both Mark and I have been telling you, that you can TRY contacting support to see if they'll help you get into the account, but that you more than likely will not be able to. Most often, Dropbox will only accept your…

@"gbfreeborn" wrote:... there is no fix other except contacting Dropbox support. Have you tried contacting support as I described in my original reply? That is you're ONLY option you have available at this point. You need to visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and…

@"Nacho90" wrote:Is there a way to move all the photos to dropbox? AND be able to easily access them in Photos app? You can use the Camera Uploads feature to automatically upload the photos and videos on your phone to Dropbox. Once uploaded, you can delete them from your phone and you would access them in the Dropbox app;…

@JShizzle wrote: I tried that. But it only lets me change my plan to another Teams subscription. I have deleted the other member and converted that to a basic account but there is no option for mine only delete. You've canceled the subscription? Only then can you disband the team. From that article: How to change from a…

@"JShizzle" wrote: How can I convert this to just a Solo account? * https://help.dropbox.com/plans/downgrade-team-plan

@Frankj wrote: The articles that advise are inaccurate. The articles are completely accurate. How you cancel depends on how you subscribed. If you subscribed through a mobile device and you pay through Apple or Google, then you need to cancel with Apple or Google. If you subscribed through the Dropbox website, you can…

@"Valerie-2024" wrote: How do I copy one or more images with their associated comments? Comments only apply to a specific version of a file. They aren't copied if you make a copy of the file.

@"jazzmonger" wrote:Then how do you sync a folder and NOT have it delete files when they are deleted on Dropbox ? You don't. If a folder is syncing, anything in it will sync any changes made. The only way to do what you want is as Hannah described, which is to manually copy the files from the folder (or copy the entire…

@"loueff24" wrote:I have just been charged the full annual amount for a dropbox account that I need to cancel. I cannot remember the password and the account is linked to an old company address at a workplace that I no longer work for. Visit the Support page while you're NOT signed in to a Dropbox account, including these…

@"London22" wrote:I selected the personal folder on my work laptop explorer, right clicked and from the drop-down menu I selected Dropbox. Refer to the instructions that Nancy linked to. They describe in detail how to access Preferences and your Selective Sync settings, or you can use this article on how to access…

@"Ravi Mane" wrote:We’ve interrupted your sharing activity because you tried to share a file that may contain malware. Check your email for instructions on how to resolve this. Did you receive an email with instructions on how to resolve it? If not, refer to the following help article: *…

@"S2B" wrote:I can't use iCloud storage for Dropbox. My iCloud account does not have nearly enough space. It is the reason I use Dropbox. Nancy isn't suggesting that you use iCloud. What she's asking is, what is the current location of your Dropbox folder? The File Provider API that Apple uses now forces cloud storage…

@"buroz" wrote:All my files are currently on sync'd to my laptops. However I would like one laptop to have most of the folders set to online only. To change the status of a file or folder you can right-click it and select either Make available offline or Make online-only. *…