Mark Super User II

@"Roxy1988" wrote: I just know they are still in my Dropbox in the old phone but they aren’t here in the new phone. In that case then you are almost certainly using 2 different logons on the 2 devices. You can easily test that by adding something to the new phone and seeing if it appears on the old one and vice-versa. 

@"Raquel7" wrote:Its seems the account has been deleted because i have a welcome message , but the thing is i´ve never did that! is there any way to recover my old account? It isnt possible to recover a deleted account, but, my guess is that if you didn actually delete it you have accidentally logged in and set up a second…

Is this on this forum? You can just drag and drop on to the composing window, but, it only works on web, not mobile

Dropbox probably wont be the solution you need for this because while there can be ways to force it as Dropbox isn't, and never ever has been, a tool for hosting content links are often changed and as such broken on forums. Please instead seek a tool that is designed for this such as a hosting platform. 

@"Raquel7" wrote:Hello! im not sure but maximum 3 months And events is empty? If so only a few things can have happened - the account was deleted and this is a new one (or you've accidentally logged in to a new account instead of one you already had), the files have been permanently deleted by something - which would not…

Hi @"Raquel7" Before you noticed it was empty how long ago did you last log on?

@"KF9" wrote:Is there any way to go back 1-2 years? Do I need a specific version of dropbox to do this? Unfortunately there is no way to recover that far back. All recovery options only work if you are, at the time of deletion, a paid member and continue to be so. However, even if that was the case the longest recovery…

Dropbox doesnt have that as a plan (minimum is 2TB). However, it sometimes runs tests and promos to sign up to, however, they are pretty much a one time offer things. So, unfortunately if it isn't there now its now not possible to sign up to as its gone 😞 

@"jaycreates" wrote:New to dropbox and want to backup specific folders, seems obviously simple for a cloud drive company, yet I'm sitting here troubleshooting this feature on day 1. It isnt possible to do. Sorry.

Dropbox wont work if you are also syncing it to OneDrive (as the path shows). You need to stop using it with 2 cloud services. Also, its no longer possible to sync the Desktop now with Dropbox. It was a feature of the backup system, but, removed when it launched out of beta. 

@"clientreleases" wrote: Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Nope.... I dont think there are any..... After all this is second 208.x thread you posted without updates....

@"clientreleases" wrote: Thanks for using Dropbox! The desktop client is regularly updated with many improvements and fixes. Like what? Give us a clue.... 

@"dplam" wrote:Thanks but when I right click on the Dropbox icon in windows explorer, I don't get that option. The pop out menu does not show a Dropbox icon. Have you checked Drobox is running on your machine? May be worth a redownload and install: www.dropbox.com/downloading 

@"Rexthewolf" wrote:My software is all up to date Then you need to contact Data Vault for assistance as its there software I'm afraid. 

@"James_W" wrote: IS IT DATA VAULT OR DROPBOX ISSUE? Data Vault's issue - it sounds like you need to make sure you are using the newest version of software and if you are then speak to them. If the software is older than about 8 months old (i.e. no updates) they wont be using the newest APIs which will give you the error…

So www.dropbox.com/events isnt showing anything? ALL additions/deletions etc. are listed there, so if they aren't showing there something else has happened. Were these files a share at all?

Does that person have enough quota within their account to accept said share? They need as much space as the folder is based upon www.dropbox.com/account/plan 

If you are using the official Dropbox app (i.e. from www.dropbox.com/downloading) it doesn't sync mobile devices - its one of the most common complaints here. It simply allows you to view what you put on and manually upload things yourself. Have you checked its an official app, or, that its not just the cache filling due…

The issue is space related. Dropbox wont sync once you are over quota. So, to get syncing to work again you need to delete the files that have sync'd (move them out of the Dropbox folder maybe on the Mac?). That should then allow others to download. 

@"Rodzlla" wrote:So this is legit message and she should move ahead using her email address? We are all hearing about these phishing schemes and identity theft troubles. I do not want her to have problems. Yes its a legit screen 🙂

Hi @"Niki_p" It is almost certainly not resyncing BUT is reindexing (the wording on the app has always been terrible!). Dropbox will reindex each type it starts up but then upload any changes to files if it finds them when it indexs. 

You need to contact support: www.dropbox.com/support and ask for assistance. 

Hi @"Gary1569" Have a look at https://help.dropbox.com/plans/downgrade-dropbox-individual-plans

@"PPagan" wrote:So it actually won’t show up as an option at times it is not available? It does show up but when you click through it wont work. I've just pulled this screenshot now from my Essentials account: When I click through to chat I get:

@"ophanim" wrote:same scenario, i cancelled my dropbox which is scheduled to end on Aug 31, 2024. It is September 1 2024, and i cannot implement the Creative Cloud - Dropbox plan. is there any way to apply this promotion? You'll almost certainly need to wait for Dropbox to downgrade you which can take a few days. It isn't…

@"tinatoby" wrote:sorry, confused. have yet to sort out how to create a passcode to access lockbox on my iphone. The instructions given already show you how to do that.

Unfortunately if its over 30 days then there is no option to recover via Dropbox. 

When you took them from Dropbox to your mac did you make sure they were available offline? Did you make sure Washing Machine deleted the correct versions? When you re-added can you restore a previous version?

What about www.dropbox.com/backups ?

@"sahas" wrote:I have the same issue. Unable to get the 100 gb lenovo promotion. getting only 2 gb. can you help? You just need to log on to the account and complete sign up - note that you cannot have had an account with a promo previously AND the install has to have been preinstalled. If you downloaded a version from the…