Mark Super User II

AntonEgo wrote:I would add that they should offer assistance in various languages: not everyone speaks English fluently They do. They offer multiple languages for support via email. I know its at least Japanese, English and Spanish

Can you post a screenshot of what you do see? Have you tried clearing cache/cookies etc.?

Can you post a screenshot of the error message?

Grame1955 wrote:I agree with Anton that any reputable company should have a customer call number. They do - if you pay for it which, to be fair, is only reasonable. How many other big companies dont do phone support now, in fact, how many dont do support at all. Support is COSTLY and they need to pay for it somehow - which…

Simply put, no it isnt unless one of the accounts is a paid for Business account. If this is the case you can then link a Business and a personal one together. The only other work around is to have 2 user account log ons to the device and swap between those when needed - so install Dropbox twice, once on each user log on.

This was a feature of the Backup Tool which isnt possible now (it was a beta). There is no official way to move Documents into \Dropbox, unfortunately. I'm on a Mac as well and all I've done is set all of the default save locations in programs to Dropbox instead which works really well. 

Yellowbelly12 wrote:Is preatty obvious that Im the owner of the account. It isnt I'm afraid because anybody could set up a free email account with the part before the at symbol as whatever they want. Yellowbelly12 wrote:When I try to enter by my apple ID they said that the mail is already register. Use…

Dropbox isnt experiencing issues, no. If its saying its not right its either not right OR too complicated - it has been known that it sometimes doesnt like non-standard characters and symbols. 

Karma2013 wrote:My account will be renewed yearly automatically in January Cancel the upgrade so that it does not go out: https://help.dropbox.com/plans/downgrade-dropbox-individual-plans In terms of the actual issue, Dropbox has no way at all of knowing it's a 12-year-old making the payment. Security of accounts/passwords…

Thats not an error I've seen before, sorry. I wonder if its because you are so over quota that some sort of abuse flag has kicked in?

Oh of course, you arent paying so that would be why. It may be worth doing a one month upgrade instead then as otherwise you wont be able to contact them. Note that trials dont allow for support so you do need to pay. 

Hi @"Maharshi" I dont work for Dropbox so cannot comment on conversations, however the only people who can help with this are Dropbox support as its those who will be initiating and following up on this policy and implementing it, not the community facing team. Another solution would be to look at something like…

They should just auto work? What error are you getting? Can you post a screen grab?

Do you mean the Auto Save tab at the top of Word that looks like this: If so you cannot, that only works with OneDrive. There is no functionality within Office to change it to other cloud solutions. All I can suggest is moving the phsyical file locations to Dropbox and then working on them in that directory.

AntonEgo wrote:There is no way to contact support There is - via http://www.dropbox.com/support however unless its a billing or account access related query it is only available for paying users. 

You need to contact support as its a billing related question with proof of the cancalletion you have done - note that as with most trials you need to have cancelled more than 24 hours before its due to charge. http://www.dropbox.com/support 

abdelghafor wrote:is it possible to make each link open and play its specific MP3 file directly, without changing the URL It isnt possible to update/alter the links that Dropbox use I'm afraid. So if they are linking incorrectly it isnt possible to alter them at Dropbox side. However, as you used a QR tool can the QR code…

rynalee wrote:set to only store the latest 2 backups, but DropBox is storing UpDraft backups from years ago Thats a bug with Updraft - Dropbox wouldnt delete things on its own. rynalee wrote:Even when I delete the old backups, my total storage doesn't go down at all Space is usually recovered instantly, but, can take a few…

Are you on a Trial @"snynet" ? I dont believe Trial users can access support until they've paid.

Are the files on your computer @"Kunnaki" ? If so just go to that folder and delete them like you would any other - as in highlight and delete them. Dropbox wont delete files on behalf of people I'm afraid. 

That image helps ****** shows that you have backups set - the "Mac" disableed one at the side. Click on that and delete that and you should get the space back

vusheth wrote:I tried contacting support but didn’t get any. So I’m checking here if something can be done. I very much doubt something can be done so late after the promotion closed. You could try contacting 1Password direct?

Cata_m wrote:Is this a question about the HandyBackup's operation or about Dropbox's security/connection settings? Its probably a mixture of both - HandyBackup should be able to handle this and they are the only ones who can resolve. There is no way for us, as users to change or extend connections etc. 

cbush wrote:I mean i got pro dropbox so idk what's happening You need to contact support as for some reason your sharing has been disabled. You can do it at http://www.dropbox.com/support. Note that as its a weekend it wont be picked up until tomorrow at the earliest. 

What exactly is the error?

Yochai12312 wrote:Can a Dropbox staff member please remove them? They cant. The only person who can is you either via http://www.dropbox.com/home (including leaving shares at http://www.dropbox.com/share) or deleting backups at http://www.dropbox.com/backups 

Uploading via the website is designed for when you are not at a computer. I'd strongly suggest downloading and installing the client and just dropping the files you want in to the Dropbox folder. Then it uploads in 4mb blocks and wont fail if the internet drops etc. In terms of your tickets whats showing at…

RLAZ wrote:Now I can only see them but cannot open them. Can you post a screengrab of the error messages?

Myze27 wrote:How can I redeem the offer? The wording states that you get three months free. So your membership will last till March 2027 instead of Dec. 2026

Lorrije wrote:I responded to Phoebe's request for information but didn't hear back from her You can follow and reopen it at http://www.dropbox.com/support. However, if you did not give your card info to Dropbox (as that is the ONLY way they can charge you) then your card has been cloned and you need to speak to your card…