Mark Super User II

MMD1 wrote:If they did remove it because of storage issues, is that lost to me completely? Yes they are completely unrecoverable. The 12 month thing doesnt apply to over quota either. I believe notifications started going out in December for that with a deletion date of Jan. 

JJL2 wrote:I was expecting a monthly subscription You choose which option you want when setting up the trial. Dropbox also does warn and email people before it charges. To add to what Dell said, please do be aware that subscriptions are generally non-refundable unless required by law. 

Dropbox does, and has, frequently changed how things work with shared links @"deco10". I cant (obviously) say that for sure here as I dont use it @"Nancy" doesnt work in the technical team. She is in the support team, she cannot log faults or bugs if people wont help them with troubleshooting. 

I dont believe there is, Dropbox stopped displaying HTML as people were using the hosting system for web pages which, due to frequent changes around how links worked, broke them on more than one occasion. If the page is static etc. could they do a force download and open it on their local device?

Have you tried restarting machine? Updating Dropbox from http://www.dropbox.com/downloading ?

MMD1 wrote:Would Dropbox "remove" something if my storage was full? Yes they would: https://help.dropbox.com/storage-space/over-quota MMD1 wrote:Is there a setting that got activated which may not be showing me older files before a certain period? They also mark accounts as inactive and delete files of that account if not…

What is http://www.dropbox.com/events show? Note that it will only show if it was deleted within the last 6 months. Longer than that and they wont appear on that page. Note that it is not possible for them to be removed and not on that page unless the owner deleted them and then also permanently deleted them. Also, Dropbox…

The best thing to do is go into iTunes and change the location of the music library to the new location and make sure that this is, on both devices pointing in to Dropbox. 

BobbyP wrote:I have a second Ipod running iOS 12.5.8 and it runs the app fine. Its a quirk in the system. At some point it is going to stop working I'm afraid - its possible the system hasnt got around to disconnecting it, or, its not tried to update etc. yet, however, the information IS accurate and to work on an iPad you…

Dropbox support is ONLY available for paid users. As you arent now there is no way to get that. Only you can have accepted the invite to join a team, if you want to leave it you can do so via this article. Or just download the data from https://help.dropbox.com/sync/download-entire-folders 

mike_s wrote:Could the fact that I'm using an older version of 1Password Thats almost certainly the issue. Dropbox regularly updates its API which is the connection link between it and Dropbox. Older versions are now no longer supported for safety. Best thing to do is check with 1Password for help. The fact you are on a…

The only people who can help is Dropbox - have you replied to the tickets that were previously opened?

Just to add to this @"nurbaiti" they work on a rolling 24 hours so it isnt midnight to midnight.

When on a request link if they choose the option 'Upload from Dropbox' it should work quicker as its going from one Dropbox account to another. It doesnt work like that if Dropbox is just on the desktop, because then it still needs to do the upload. 

You've always had to keep the window open - as without the window open there is no web link between the computer the files are on and Dropbox. That bit hasnt changed at all. If, however, the person has a Dropbox account and chooses that as the option to upload on Requests then they can close it as it doesnt need the…

What version of iOS are you using? You need to have it at least 16.7.10 or higher for the App to work. If you are below that, which is likely on an iPad 1 and 2 you must use https://m.dropbox.com instead. 

pehirsch51 wrote:I have not gone over 17 GB because DB has not let me do so You have - because thats exactly what it says. What can happen, other than Backups, is that if you are in a share they can continue to add files to the folder which continues to take up your space, even if its already full.

Are you sure you are logging in to the right account? What is http://www.dropbox.com/events showing? dougkealey wrote:I don't know when you reduced my plan to have a limit of 5Gb. Dropbox's free plan starts at 2gb. You can see your quota and plan at http://www.dropbox.com/account/plan including bonus space etc. given :)

Nobody here can help I'm afraid. As you already have a ticket in all you can do is await them getting back to you next week (note they dont work on weekends) 

anotherprofile wrote:I created a folder like I always do and then copied the URL by right clicking the folder and then pasting that link in a text message to them That doesnt work and never ever has done. Because that folder URL (i.e. it will be something like 'www.Dropbox.com/My Work/Reports' is specific to your own…

To confirm this is to view from within the browser itself, as in a preview and not downloading and opening it from the local Dropbox folder which then opens in Safari?

Have you tried following https://help.dropbox.com/account-access/team-locked-state ? I believe the Team Admin may need to do that, however. Another option is to see if you can leave the team yourself.

Itscreativejuice wrote:Okay, but what if we need multiple executives to view the document as well? In addition to the signer? That isnt possible at present. Only work around I can think of is to send them it before it goes on Sign. Its also something to suggest as a feature: Ideas | The Dropbox Community 

fsu1dan wrote:It should've gone down, I don't know why it's so high still. What takes up so much space for it to be that high? Have you checked http://www.dropbox.com/account/plan to see what it says? Dropbox themselves wont check that for you I'm afraid. If you delete 100GB of files but are 100.1gb over quota it wont make…

Colin2548 wrote:My only thought is that my Professor is somehow using the storage that I have. If you are in a shared folder then yes, this uses quota. It also stops syncing when you go over quota, so, if you only see 14.4mb (as in this example), what's happened is he's suddenly added lots more, which has knocked you over…

You need to get your organisation to send you an invite to their account - thus using up a paid licence. That will convert your account to a paid one and all should work fine :)

Go to the page that Jay, and me, linked to (https://www.dropbox.com/account/plan) and tell us what it says, or better yet post a screenshot. 

Calle3400 wrote:I have the basic storage of 2 GB and the system keeps telling me that I've used 5.5 GB even though everything is already deleted. You havent answered the question asked, however. We cannot assist if you dont help - remember we cannot see what you are seeing: Jay wrote:Could you confirm the amount of quota…

Is the folder in the basic one? If so create a shared folder between the two accounts if it will let you. You may find if you are over quota you are limited to only downloading the files locally and reuploading them to the other account. 

FrankRizzo wrote:I can't see whether the Mac is updating anything. Is there any way to see in DropBox which device made which change? If you click on the file and try a 'restore previous versions' on the menu that should show you. FrankRizzo wrote:Also I can't work out why some edits have my user name against them while…