Nancy Dropbox Community Moderator

Don’t worry at all, Jim! Did you save your file as a .png image and then, got this error when pasting it directly in your message box on the forum?

Hi from me as well, @"gd1235"! I’m afraid this can’t be done; even if a user has more storage space than you and they’re sharing files/folders, they can’t grant you with more space from their own account to access them (you will need to acquire that space for your Dropbox account in a different way, either by upgrading it…

Hey Jim! v216.4.4420 is the most recent Dropbox app version indeed, so you’re looking at the right place. Other than that, I’d like you to go to your Dropbox app preferences and send me a screenshot of your Sync tab; I’d like to check your current settings and see if there’s something enabled that explains what you’ve…

Thanks for checking! Can you also clarify for me the current syncing status and app version of your desktop app?

Hope it’s OK if I jump in too, @"Pelle Busch-Jensen". To recap, you were previously on the stable version of the Dropbox app (not the beta one you’re currently using) and you were still experiencing the same behavior, correct? You also mentioned in the beginning that the issue occurred after a recovery install of the…

Hey denisespencer58, you can try to do this on your desktop app first and see how it goes. To adjust the bandwidth settings of the Dropbox app there, you’ll need to visit the Bandwidth/Network tab of your app preferences. Let us know if that makes any difference.

Hi from me as well, Jaka! The files that you are now missing, were they located in a shared folder perhaps? I see Jay asked above, but I don’t think you’ve clarified that (it may help isolate the issue a bit more). Other than that, do you have any devices that are currently linked to your Dropbox account (especially the…

Hi from me as well, @"Reinke"! Please kindly note that using Time Machine to create a backup of the Dropbox folder is something that’s out of our scope of support unfortunately. However, I did also check this with our team in the meantime and one workaround I can suggest is to create a manual copy/backup of the Dropbox…

Thanks for updating us! If you’re not on a free Basic account with more than 3 devices currently linked, you can go ahead and reinstall the Dropbox app as the next step, since the issue remains.

Thanks for posting your idea on the forum, @"chuzpax01"! Can you give me an example of a folder that you’d like to automatically add to Dropbox with camera uploads? If you've already created one, are you unable to see it among the albums of your camera uploads settings? Do you also mean that you’d like the entire folder to…

I’m sorry about that, @"Hedrik". Please feel free to send me your ticket number here and I’ll leave an internal note to our team for you.

Hey @"Greggrz". Since there’s a new Dropbox app version that’s been released, can you make sure your desktop app’s updated to v216.4.4420 and let me know if the issue persists?

Thanks for taking the time to share your feedback on our Community, @"lamoidfl". I’m sorry to hear that the desktop app’s syncing has been inconsistent on your computer, which I understand has affected your workflow. If you ever decide to give it another try, feel free to get back to us here and we can look into this…

Hey @"Nonta"! Thanks for bringing this to our attention. Unless you deleted the old shared link and created a new one, the link you copied should be the same as the original one. Can you open an incognito window on your browser again, take a screenshot of what you see when accessing the shared link and post it here? I’d…

Thanks for the screenshots, @"libart-steve"! If the issue resurfaces, please let us know here and we’ll check this for you.

Hi again, @"AdibA-303"! Did you get a chance to check out Jay’s reply here? Are you able to see your external drive in the links he’s provided? Other than that, if you have any screenshots you can send over, feel free to copy paste them in your message box and I’ll have a look at them.

Hi @"keith gold"! Thanks for posting this on our forum. Does the icon that you describe resemble a brown box, like the one showing here? If yes, this is usually a OneDrive icon and not a Dropbox one. Does OneDrive have access to the files within your local Dropbox folder perhaps? In case you see something different though,…

Hey again, @"Nicolas Koutsikas"! I can see you’ve replied to Walter’s email with more details on the issue you’re having. He’ll check your message as soon as he’s available and further assist. Thanks!

Thanks for clarifying! If you go on www.dropbox.com, are you able to preview those files normally via the website? If yes, I’d like you to open a different browser on your computer (or even an incognito window on your current one) and attempt to download a video file from there with these steps. Does the behavior persist?

Thanks for your post, @"nmole75"! Can you describe to me the exact steps that you’re taking to download your video files from Dropbox? Are you using the Dropbox website? Let me know and we can look into this further.

Hey @"Nicolas Koutsikas", hope you don’t mind if I jump in here, too. To make sure I got it right, are you unable to access this page? If yes, I’d like a screenshot of what you see exactly when clicking on the above link; you can paste it in your message box on the forum directly to upload it here.

Hey @"Paloma2025", when opening your ticket, please also add an email address that you can currently access in your message, so that our support team may reach you there.

Thanks for posting for the first time on our forum, @"AdibA-303"! Can you send me a screenshot of how these drives appear on your computer now, since you’ve changed their letters back to the original ones? You can hide any other info you don’t want to be visible publicly on the forum. I’d also like a screenshot of the…

Hey @"squirblej"! Sorry for jumping in. Can you please go ahead and send me a screenshot of what you see in your Finder perhaps? Feel free to hide first anything that you don’t want to be publicly visible. I’d also like a screenshot of what you see under your Sync tab here. It’d be great to have a visual and see what could…

Thanks for sharing your screenshot with us, @"sdeba"! It really helps. If you go ahead and select “Add automation”, are you seeing the option to set a rule that renames files next? If you do, please select that one and you should be able to choose/add a naming rule after that, just like you’d do with the “Set naming…

Hey @"Karin Johnson"! Hope you don’t mind if I jump in, too. From your description, it's also possible you’ve set up a separate brand new Dropbox account, which is why you don’t see any files in it. Besides what Mark suggested above, can you also make sure you’re logged in with the correct email address here?

Thanks for your patience on this, @"Nuber Lone". According to the release notes provided in v214.4.5217 here, if you try to open the Dropbox app while it's already launched, the File Explorer will open up. With that in mind, if this isn't the case for you (meaning if the Dropbox app hasn't launched when you run the…

I believe what Hannah meant was that the cache folder can’t be moved on its own to a different location; since it’s a hidden folder within your root Dropbox folder, it can only be moved with it. To move the Dropbox folder to a different drive altogether, you'll need to follow the steps Hannah listed here.

Glad you were able to find it, @"taalib"! Since the folder in question is 5TB, is it safe to assume that you were previously part of a Dropbox team and this folder was unshared? If yes, and since the folder is way too large for your current quota (which, if you’re currently on the Professional plan, should be 3TB), you’d…

Hey @"deanccs", please check your email address and reply back to me.