Nancy Dropbox Community Moderator

Hey @"Jowy"! Thanks for posting your suggestion here. Can you please follow these steps and clarify if you can adjust your Dropbox team’s retention period this way? If you meant something else though and I’ve misunderstood, please let me know. Keep me posted.

Hi @"Ibert"! Hope you’re doing well and thanks for your suggestion. I’d like to clarify a few points here, so that we can log your idea properly. Since you mention shared folders in the title, but shared links later on in your post, could you please let me know for which one of the two you’d like the additional security?…

Thanks for your post, @"Stephen J.9". To be able to further assist, can you clarify which folders the Dropbox app is trying to sync exactly? When saying that you don't see an option to "don't sync this folder", do you mean that you'd like to ignore them this way perhaps? If not, please send me a screenshot of what you’re…

Hey @"user365465"! I’ve replied to your new post. Please check it and reply to me in that thread directly.

Glad to hear that, @"KS", and thank you for sharing what solved the issue for you; this way, other users can benefit from your post, as well. We’ll be here, in case you need something else.

Mi dispiace, @"MonicaCancia1974". Diamo un'occhiata insieme. Prima di tutto, vorrei che mi dicessi lo stato esatto della sincronizzazione e la versione dell'app che la tua app Dropbox sta segnalando al momento. Per quanto riguarda le tue preferenze per l'app Dropbox, intendi dire che hai selezionato le cartelle da…

My pleasure! If you need something else, feel free to let me know.

Hi @"Kittykiy01", welcome to our forum! When checking your Dropbox account, did you also have a look at your Deleted files and Events pages, and the files in question are nowhere to be found? Also, when saying that you no longer have access to the original email account the folder was shared with, can you please clarify…

Thanks for the extra info! If you only tried sharing files via the desktop app, can you also test this on www.dropbox.com and let me know if there’s no issue there either? This is a bit of an odd behavior indeed, so I’d like to investigate it further.

Thanks for the screenshot, @"filmprodperson"! It really helps. I also had a look with our team in the meantime and could confirm that this is indeed expected behavior. While you can disable downloads for a shared link with view-only permissions, inviting someone to it via email will also allow them to add the file to their…

Thanks for posting this here, @"bodkin"! From the error description, it does sound like your sharing activity has been interrupted, but let’s have a look. First off, can you send me a visual of what you see when a screenshot is being saved to your Dropbox account? From what I understand, you’re using this feature, correct?…

Thanks for that ticket number, @"KS"! I can see that one of our support agents had sent you an email at some point, but because there was no reply, the ticket was closed automatically by the system after that. However, regarding your previous post, can you please clarify what you mean when saying that the files are marked…

I understand. Can you clarify the current syncing status and app version of your Dropbox app? Other than that, I assume that this is something that only affects the thumbnails of your .clip files and no other files in your Dropbox folder, correct? Are you also seeing green checkmarks next to those files?

Thanks for the screenshot, @"SirRoke"! Appreciate it. If possible, can you please test this from a computer as well, and let me know if www.dropbox.com shows the exact same search results you see on your mobile device, or if there's any difference at all?

Hey @"hunterandsarah"! If the update you’re referring to is the Dropbox for File Provider one, then it’s expected behavior indeed that the cache folder will no longer be visible on the desktop app, even if you choose the option to see hidden files on your computer. Is it OK, if we log a ticket for you though? This way, our…

I see, thanks for clarifying that. Do you mind sending over one more screenshot of your local Dropbox folder, where the parent folder should be showing exactly? I’d also like one more visual of what you see on your web account, at the same location. If there are any folder/file names you don’t want us to see, please feel…

No worries, @"otosama"! You did well to post about your issue here. To clarify, did you also start experiencing this after a certain Dropbox update?

Thanks for the additional info! Can you check this Help Center article as the next step? If your subfolders/files have any of the listed characters in their name, then this may be the reason why they’re not showing on your desktop app.

Hi @"RiccardoR"! Sorry for jumping in here. Can you please refresh your browser and try to share a file now? I’d like you to send me a screenshot of any errors you’ll receive next, so that I may have a visual and log a ticket for you.

Hi from me as well, @Nanavirginnia! To have a clear image of what may be happening, can you please check your old iPad and let me know if you can see all of your missing files in your Dropbox mobile app there? We’ll look into this further after that. As for your previous posts on the forum, you can try clicking on the…

Hey @"SirRoke". I’d like to ask a few more details on the issue you’re having while using file search. We can then log a ticket for you instead, if necessary. If you don’t mind, can you post a screenshot of what you see on your end here, so that I can take a look? Also, as Mark mentioned above, do you happen to be on a…

Thanks for your post, @"Ab_A"! Have you restarted your computer in the meantime and the files are still not showing in your local Dropbox folder? If not, I’d like a screenshot of where you see on your desktop app that these files have been successfully added to your Dropbox account. Let me know once you have more updates.

Hope it’s alright if I jump in too, @"ggilmore". The folder that you see grayed out in your app preferences > Selective sync, does it happen to be your personal member folder? Since all folders are checked in your selective sync settings, they should also be visible in your local Dropbox folder. Other than that, I’d like…

Hey @"jeffwsears"! Thanks for posting on our forum today and welcome aboard. I’d like to ask you a few more details, just so that we can investigate this further. First off, was the shared link created before the name of the folder was updated to include “2025” in the title? Is there any chance at all you have another…

Thanks for the updates as well, Christian! Can you send me a visual of your app’s syncing status, as well? It’ll help me investigate this further. Besides that, when relaunching the Finder on your Mac device, did you follow these exact steps?

Thanks for posting here, @"polyesterem"! When saying you logged in to Dropbox from a new computer, do you mean that you installed the desktop app on it, or that you’re only accessing your Dropbox account from www.dropbox.com? Since there’s a chance you’re currently signed in to the wrong Dropbox account, I’d suggest double…

I’m sorry to hear about this, @"freixas". Can you clarify which Dropbox platform you were using to edit your files? Was it www.dropbox.com or the desktop app on your computer? If you were using the desktop app, I’d like to know its current syncing status. Finally, since I understand you've already checked the version…

Glad to hear the upload worked that way! Can you also try to add the whole folder now via your incognito window? From what you’ve mentioned so far, the issue could either be browser-related, or something to do with the number of files being uploaded at same time. If you can upload all files within your folder now, there…

No problem, Nikky! Let us know, if you need any further help.

Welcome back to our Community, @"Christian E.9"! Hope you’re doing well. I’ve found your ticket number in our system and I’ve left an internal note to our support team for you. They’ll reply to your email as soon as possible. In the meantime though, can you clarify if you can see the Dropbox sync icons next to your files…