Nancy Dropbox Community Moderator

Hey @"NikkyH"! If you go to your Dropbox account online, do you see the same two duplicate folders there, as well? Other than that, you can also visit your File requests page here and double check what’s the destination folder for each one of your file requests.

Hey @"filmprodperson", hope you don’t mind me jump in. I’d just like to ask a few more details when it comes to the "only people invited” setting that you mention. Can you send me a screenshot of the options you see perhaps, so that I may have a visual? As for disabling downloads for shared links, please keep in mind that…

No worries, @"Timaojaowejr"! Glad to hear everything’s back to normal again. Let us know, if you need something else.

Perfect. What I was thinking, in this case, is to try and move your Dropbox folder again to your external hard drive (with these steps). Once the folder has been successfully moved and your Dropbox app shows as up to date, you can move back your files within the Dropbox folder and wait till they’re synced to your web…

Hi everyone! Can you all please check if Private Relay is currently enabled on your devices? This will help us isolate the issue a bit more.

Thanks for clarifying! As the next step, can you tell me what’s the current syncing status of your Dropbox app? I’d like to make sure it’s up to date first, before taking any other actions.

Hey @"Danudod", I see you’ve also posted about this here. However, since you mention that you’re unable to remove the Dropbox app in general from the client’s device, can you clarify what you see exactly? Feel free to send over a screenshot, as well.

Thanks for the extra visual! Is it possible to upload one of these files individually to the Dropbox website? Are you still receiving the same error message? Please also give this a go via an incognito window, in case you haven’t tried that already.

Hey @"bferney "! Hope it’s alright if I jump in, too. How did you move your files over to your external drive exactly? Did you just copy paste the files from your Dropbox folder to your external drive directly or did you manually move the whole Dropbox folder there?

Hi @"Timaojaowejr"! Thanks for posting on our forum today and welcome aboard. It seems that you’re having a similar issue as the one reported here. Please check out the replies from our Dropboxers there and let me know if you have any further questions, or if you need further help. Keep me in the loop.

Thanks for the screenshots, @"DSP2025"! Can you also provide a visual of the error you get, when trying to add your files to Dropbox via the website? Feel free to send me one more of what you see when copying the files over to your desktop instead.

Hi from me too, @"Colin_posts_here"! I just logged a new ticket for you. When possible, please reply to my email and we’ll check this further.

Hey @"christopherdawes"! I just wanted to let you know that I’ve shared your feedback with our team and how this could help your workflow. If you need something else, I’ll be right here.

Hey @"jrlbell"! I just wanted to let you know that I’ve found your ticket in our system and I’ve also left an internal note to our team on your behalf. They’ll review your case as soon as possible and respond back in the same email thread.

You’re all set, @"DJOS85"! Please reply to my email, when you see it.

Thanks for the additional info. Is there any chance the Dropbox update you’re referring to is this one? Other than that, I’d like you to right-click on your local Dropbox folder directly, go to its properties and send me a screenshot of the next window you’ll see.

Hey @"nichol882". Please make sure to double check any computers you may have; if the Dropbox app was previously installed on them, your local Dropbox folder could still be there, along with your files.

Hi from me too, @"DJOS85". Can we go ahead and log a ticket for you next? We can message you to the email address that’s linked to your Community profile here.

Hey @"mberwin", thanks for posting this on our forum. Out of curiosity, when did you notice this behavior exactly? Was it after some kind of Dropbox/OS update on your computer? I’d also like to know your Dropbox syncing status and app version. Ping me, once you have more info.

Hey Michel, hope it’s OK for me to jump in. If you right-click on your files in your File Explorer > Dropbox folder, do you see the option to make them available offline? You can also check out this Help Center article for more details. If you don't see this option, please send me a screenshot of what shows on your end…

Glad I could help! Wishing you a wonderful week, as well!

Hey @"Agility-LA"! Thanks for posting this on our forum and welcome aboard. It sounds like this is a result of your Dropbox team migrating over to the new release of Dropbox Paper indeed. Paper documents that teams generally own are being moved inside the “Team Paper Docs" folder and from there, they can be moved to other…

Hmm, I see. Can you try this link instead to download the latest stable app version?

No worries, @"johnweidner"! You did well to report this here. If you need something else, don’t hesitate to give me a nudge.

Thanks for the updates, @"Rob F.14"! It looks like your Dropbox app’s version is the beta one, and not the stable one (224.3.4654 instead of 223.4.4909), so I’d like to make sure that’s not what’s causing your computer’s memory to spike. What I want you to do next is go to this page and turn off early access (under the…

Hey @"Sc0rp0w", I’ve moved your request to the API section of the forum, since our dedicated team here may be able to further assist with what you’d like to achieve.

Hey @"JohnA69"! Glad to hear it's all good now. As for the link to the Help Center article, you can try this one instead.

Thanks for your post here, @"David7858"! I’d like to clarify something before further assisting you. When saying you’d like to back up your external hard drive on a second device, do you mean that you connected the same hard drive you had backed up on the previous computer and you wish to use that same Dropbox backup, but…

Thanks for posting on our forum today, @"wendybernstein". Can you share a few more details with me on what’s going on exactly? For example, what Dropbox platform are you using (website/desktop app/mobile app)? Where are you copying/moving files from and where do you want to paste them? How are you copy pasting them…

Welcome back to our Community, @"johnweidner"! Hope you’re well. As a first step, I’d appreciate a full screenshot of what you see on your end, when trying to edit Dropbox images on your Mac computer. I’d also like a visual of what you see when opening your Paper documents on Dropbox, showing how your images appear there.…