Nancy Dropbox Community Moderator

Hi again, @Babs123! I just wanted to check if you’re still having issues with this. If you are, please copy and paste your screenshot instead, like Hannah also mentioned above, and we can take a look into it.

Hey @JMRizer, I’m circling back here following my latest post. Let me know, if you still need assistance with this.

Thanks for your post, @Mrs_AB. To link your desktop app to the correct Dropbox account, you’ll need to follow these steps to log out first. After that, you can sign back in this way with the correct Dropbox email address and password. Hope this helps! Let me know, if you need something else.

Hi @Erin S.1, and thanks for your post. To troubleshoot this a bit further, can you copy and paste a screenshot of what you see when accessing the photos in your camera uploads folder? If you move one of your files outside of this folder, are you able to preview and open it then? Keep me updated.

It’s good to hear that the original issue has been resolved! Yes, please restart your computer and let me know if you’re still having trouble selecting multiple files.

Hey @Noshy_H! Thanks for posting on our Community. Can you clarify which platform you used, in order to upgrade your Dropbox account? Did you do it via www.dropbox.com, or iTunes/Google Play? We’ll go from there.

Hey @FluffheadYEM, thanks for your post. To clarify, are all of your Dropbox files/folders available offline on your computer? I’d also like to know the current syncing status of your Dropbox app. Other than that, what happens if you move one of your files out of the local Dropbox folder? Are you able to see its thumbnail…

Thanks for posting on our forum today, @Leslieschiffer! Welcome aboard. When opening the Excel file on your iPad, did you encounter any issues or errors? How did you download it from your Dropbox account, before renaming it? Do you mean that you moved it out of your local Dropbox folder on your Mac computer? If yes, did it…

Hi @Cammilla1971! Welcome to our forum. Can you clarify which Dropbox platform you initially used to upload your photos? Did you use the desktop app on your iMac, or did you do it via the Dropbox mobile app on a mobile device instead? Are you also having an issue when opening your photos on Dropbox, or are you only unable…

Can you clarify the current syncing status of your Dropbox app? Is it still trying to index your files, or has it changed since your last post? Please keep in mind that, in general, 300k files is the soft limit when it comes to the number of files within your local Dropbox folder. So, anything above that may cause…

Welcome back to our Community, @amcoffice! Hope you’re doing well. When saying that you’re downloading your PDF files to your laptop, can you clarify the exact steps you follow to do this and where you're downloading them from? I’d also like you to copy and paste a few screenshots showing how your PDFs appear on…

Hey everyone! If there are any of you who haven’t cleared the cache of their Dropbox app and reinstalled it yet, can you please do so and let me know how that goes? In case this doesn’t resolve the issue for you, I’d like to know the OS version of your device, as well as the app version of your Dropbox app.

Hey @LauraCHMGMT, I’ve gone ahead and logged a new ticket for you. Can you please reply to it, so that we can check this further?

Hey @rafisics, I’m happy to hear that you found a workaround for this. Something else you can potentially try is to pause the Dropbox app’s syncing, replace your older PDF file with the new version, and then resume syncing once more. You can also try the other user’s solution (the one Megan previously linked). Just keep in…

I’m sorry to hear that, @jorgespinoso. To clarify first, when saying that the file in question is still on your computer, you mean that it doesn’t have the updates you made yesterday, correct? If you check this page and follow the steps provided, are you able to recover that version via Microsoft Word directly? If not, I’d…

Hi @gianmarconieri, and thanks for posting on our forum. Are you receiving these requests for a specific file/folder that you’ve already shared with other people on your Dropbox account? If yes, I’m wondering whether they forwarded the email invite you sent them to another person, and they’re asking for access to your…

Thanks for clarifying, @LauraCHMGMT. From a quick look, I can see that you’re also speaking with Walter here. Can you check his latest message and reply in that thread instead, so that we can keep everything in one place? Thanks again!

Hey @LauraCHMGMT! Just to clarify, you didn’t manually unsubscribe from these emails, correct?

Thanks for reporting this here, @jackybushell, and sorry for the late reply. Have you noticed any error messages, after the installation finishes? Have you also tried our offline installer? Can you copy paste a screenshot of what you see on your end, when the Windows Explorer opens with those admin files? Finally, I'd like…

Apologies for the late reply, @abelljms. I’ve opened a new ticket for you, so that we can investigate this further. Please reply to my email, when you get the chance, and we’ll go from there.

Hey @EvolvedBonobo! Thanks for sharing your feedback with us. To clarify, if you go to your Google Play account on Android (and not your Dropbox mobile app), are you able to purchase a yearly Dropbox Plus subscription and pay with Google Pay?

Welcome to our forum, @Babs123! Do you mind copy pasting a screenshot of the error message you’re getting? Which Dropbox platform are you using to share your file (Dropbox website/desktop app/mobile app)? Keep me in the loop, and we'll take it from there.

Hi @yarinos98, and thanks for your post. Please keep in mind that file recovery is only possible within the window provided by your current plan, and switching plans won’t allow you to restore files retroactively. This means that, even if you upgrade your Dropbox account to a Professional plan, the 180-day recovery window…

Thanks for posting on the forum today, @remizik. We appreciate your feedback and thoughts on this, and I’ve already passed them on to our team. If there’s something else you may need, give me a nudge.

I’m sorry to hear that, @phsutter. To clarify, you initially upgraded your Dropbox account via www.dropbox.com, correct? Or did you do it via your iTunes/Google Play account?

Hey @jrlbell. Since this isn’t a setup that we generally support, we can’t provide more insight, I’m afraid. This is something that you’d need to test on your end and see how it works for you.

Hi from me as well, @inscriptor. Do any of your colleagues experience similar issues on their end, by any chance? Since you haven’t uninstalled the Dropbox app yet, before reinstalling, you can try doing that first (before the advanced reinstall). In any case, we need to isolate the issue a bit more, so that we can…

So, to clarify, syncing fails the first time, but it works the next time Dropbox attempts to sync the file. Does this sound correct? Also, does this only happen with audio files on your Dropbox app, or with all files in general? As for syncing files from another device, can you see those files on your Dropbox account…

Hi there, @DDCasale! Welcome to our forum. You should be able to see more details on the deletion of your files at your Events page here. Other than that, you can also check your Deleted files page. Let me know, if you need more help.

Hey @NAGP! It looks like we can’t really see the screenshots you’ve attached here. Can you try copy pasting them to our forum instead?