Nancy Dropbox Community Moderator

Hey @"OziKris". I understand where this is coming from and want to reassure you that this affects only the folders included in the CSV file on the relevant communication. The reason you received this email is specifically because the content in question is owned by a deleted team. As a matter of fact, anyone who's impacted…

This idea has been delivered! Find out more here. Thank you for your support!

Hi from me too, @"AG2025"! I’ve passed your feedback and comments to our team on your behalf. If you need something else, we’ll be right here.

Hey @"MH19"! If you follow Walter’s suggestion and turn the automatic startup Off and then On again, does the issue persist?

Hope you don’t mind if I jump in, @"Wallywest"! Please check your Community email address when you can, and reply back to my email. I’ve logged a ticket for you, so that we can investigate this internally.

My pleasure, @"jnewberry"! Have a lovely weekend, as well.

Hey Shmaltrino! Thanks for posting on our forum. So, to clarify, you enabled Dropbox’s computer backup on your new device, which is now called “PC 4”, but you were unable to see the main computer folders of your old device. Does this sound correct? If yes, did copying them over from your old device seem to help, or you…

Thanks for the screenshot, I appreciate it. If the folder was to be permanently deleted on the 06/13, I’m afraid there’s not much that can be done after this point. However, in case you have a device that hasn’t synced to Dropbox, it may be possible to recover it this way. Otherwise, you can also get in touch with a member…

Hey @"DrNat"! Can you post a screenshot of what you see exactly every time you attempt to upload a new file to your Dropbox account, or create a new folder? If you’re also part of a Dropbox team, can you check with the rest of the team members and let me know if you’re the only one experiencing this?

Hi again, @"Awais"! Can you send me a screenshot of the email you received?

Hey @"NewUser2U", thanks for your post! Did you try disabling the Dropbox Badge and enabling it again? Does that make any difference? Other than that, what's the syncing status and app version of your Dropbox app? Finally, feel free to send over a few screenshots of what you see on your end, so that we may have a visual.…

Hey Al! Regarding your first question, that’d be a technical restriction indeed. Apart from that, we don’t have any account visibility on the forum, so I wouldn’t be able to see any info on my end either way. However, the error message that you’re getting now on the website indicates that your sharing activity has been…

Hey @"damianohm"! I’ve found your ticket in our system and left an internal note for our team, as well. Please keep an eye out for our team’s response in the same email thread; they should get back to you soon.

Hey @"AlSchmitt"! It’s not possible to email me directly, but you can reply back here on the forum (just like you did now) and I’ll further help.

Hey @"KendalHarr"! From your post, it sounds indeed like the Dropbox app isn’t running on your computer, so it’s expected to not see any Dropbox options in the right-click context menu. As the next step, can you go to your Start menu > Programs and restart the Dropbox app from there? Let me know if that fixes the issue.

Thanks for posting on our Community today, @"AlSchmitt"! I’m afraid it’s not possible to see details on why some users can’t open your shared link on the website. Did you open your link while not being logged in to your Dropbox account and it still worked fine? You can also open an incognito window on your browser and see…

No problem, @"jnewberry"! Let us know what you find.

To clarify something, is the "Copy Dropbox link" option present for all files on your Dropbox app, while syncing is paused, or do you only see it for files you had previously created a shared link?

Welcome to our Community, @"tomg4"! Are the folders in question shared by another Dropbox team with you? Can you please check your Dropbox email address, if you haven’t already, and let me know if you’ve received any sort of email from Dropbox regarding these folders? Please also make sure to check your spam folder. If you…

Thanks for checking, @"jnewberry"! Can you go on www.dropbox.com and send me a screenshot of the location where your updated files should be showing? After that, I’d like one more visual of what you see on your Dropbox app (under the same location). If there’s any personal info on either one of your screenshots, please…

@"Awais", regarding your previous request, phone support is currently available to paid Dropbox teams. Out of curiosity though, can you check your Dropbox email address (including your spam folder) and let me know if you got any emails from Dropbox there? If your folder was deleted for some reason, then it’s quite possible…

No worries, @"jnewberry"; I can see the screenshots you’ve attached here. Can you also clarify if you can view the updated files on your web account? If you can, I'd like you to hover over the Dropbox icon in your system tray and let me know what’s the syncing status that it reports at the moment. Does it also state it’s…

Hey @"jnewberry"! Thanks for reporting this on our forum. As a first, can you send over the current syncing status and app version of your desktop app? Are you able to see the updates on www.dropbox.com and, if yes, do the updated files/folders contain any of these characters in their name? Keep me in the loop for more…

Thanks for updating me too, @"Awais"! Which Dropbox platform were you previously using to access this folder (www.dropbox.com, the desktop app, or the mobile app)? If you use the search bar on www.dropbox.com to search for the folder, or the files within, do you get any results? Feel free to send me a screenshot of what…

Hey @"richardsyuk", feel free to check out our team’s reply here, if you haven’t already.

Hey @"Peter H.87"! Welcome back to our Community. This sounds like expected behavior, since the Dropbox app isn’t actively syncing to our servers or to your Dropbox account online in this scenario. It’s also not possible to customize the options you see in the context menu of the desktop app. However, I’d be more than…

Thanks for your post, @"Awais"! Let’s have a look into this. If I got it right, you were sharing a folder with your colleague and now you can’t see it anymore, or the files that were saved inside. Correct? Aside from your Deleted files page, did both of you check your Shared tab and Events page? If not, please have a look…

@"asd saiyan", besides the VPN that you’re using, is there any chance there’s a third-party app present that’s interfering with your Dropbox desktop app? If there is, can you quit it temporarily and try to reinstall the Dropbox app once more? Another thing you can try is to create a second user on your computer and install…

Hi from me too, @"DrMosley87"! I’ve gone ahead and logged a ticket for you. Please check your Dropbox email address and respond to it; we can check this further then.

Thanks for the additional info! If you already have 3 devices linked to your Dropbox account, and you’re on the free Basic plan, then this is most likely the reason why you can’t sign back in. Can you go back to your Security page online and have a look at the devices that are currently connected? You don’t see your…