Nancy Dropbox Community Moderator

Hey @"emilyk_SAS"! Did you get the chance to check out Hannah’s last reply?

Welcome back to our Community, @"cachaito"! Hope you’re doing well. Have you also tested this with another type of file and the same thing happened? Apart from that, how did you overwrite the image the first time? Can you clarify what steps you took exactly and it wasn’t possible to restore the file to its previous…

Hi from me as well, @"fred10865"! Do you mind sending over a screenshot of what you see when trying to run a macro in an Excel file that’s saved in your local Dropbox folder? Please don’t forget to hide any personal/confidential info that may be visible in your screenshot.

Hey @"Shell1", and sorry for the nudge. I just wanted to make sure you’ve seen Megan’s previous reply. If you have, and you still need help with this, feel free to let us know.

Hi again, @"ComicConfan"! I hope that my previous suggestion helped you figure out what was happening. If you still need assistance though, I’ll be right here.

Hi from me too, @"litgit"! I know you previously said that you haven’t installed the Dropbox on File Provider update on your device, but is it possible you had it at any point in the past, before switching back to the legacy version? I’d just like to make sure that there are no remnants of File Provider folders on your…

Hey @"steinarb", as a first, can you make sure that your device is following all the supported requirements mentioned here? Feel free to also check out this Help Center article. We'll go from there.

Thanks for the visual, @"JonesDK"! I’m guessing you’ve restarted your computer in the meantime and the thumbnails are still not showing. Correct? As for the syncing icon next to your files, it looks like you’re seeing this one. As a test, can you right-click on one of the files within your “Camera uploads” folder and…

Hi @"jpape", thanks for reporting this on our forum. When saying your files are saved both on your desktop and your local Dropbox folder, I’m guessing you’re referring to the main Desktop folder of your Windows device. Correct? To have a better idea of what’s happening exactly, can you send over a few screenshots of what…

Sorry to hear about this, @"Jeff Squad". Can you clarify when was the last time you were able to access all of these photos on www.dropbox.com? Other than your Deleted files page, have you also checked your Events page and there’s no sign of your missing content there either? Finally, I‘ve located your support ticket in…

Hi from me as well, @"apcneves"! I know you’ve tried these steps already, but would you mind giving them one more go? I’d like to see if the issue will resurface after that. Also, regarding the message that you keep receiving, does it usually appear after launching and closing the Dropbox app too quickly?

Thanks for clarifying that! I’ve gone ahead and moved your request to the API section of our forum; our dedicated team can take a look and further assist.

Welcome to our forum, @"Amit Mor"! Thanks for your post. Can you clarify what you mean when saying you’d like your signature request to be embedded in your website, and that each request should have a different email address under the same company? How do you feel this would help with your current workflow? Let me know…

Thanks for posting on our Community, @"pete67236". Can you clarify what you’re seeing exactly on your end, when trying to edit the description of your existing file requests? If you can also send over a screenshot, that’d be greatly appreciated. Let me know when you’re ready.

Thanks for sharing this potential enhancement. This idea is now live and open for feedback. For anyone following along, if this idea is something you’d like to see, please click the upvote button and show a little support! The more interest an idea gets, the more likely it is to be reviewed by our product team during their…

Hey @"Rob132", sorry to hear you’re facing the same issue. When saying that you upgraded your computer and Dropbox failed, are you referring to the same Dropbox update as the OP? If yes, is it this one perhaps? Let me know.

Hey @"juptegrove", I see Megan has already created a new ticket for you. She’ll review your case as soon as possible and respond back in the same email thread.

Thanks for posting here, @"MrMagnani"! Instead of dragging your Downloads folder from its default position to your local Dropbox folder, you can back it up instead with our Dropbox Backup feature. However, please keep in mind that, if you wish to access your backup from a different device, you'll need to go to your web…

Hey @"Ekaterina4", I’ve just gotten back to you via email. Please check my response and reply back, when you get the chance.

Hi from me too, @"Sir_Caramel"! Can you please clarify what you mean when saying you have the files to be synced on your H drive, even though the Dropbox app is installed on your C drive?

Hey @"ComicConfan"! From your post, I also get the impression that a new Dropbox account has been created. However, since one email address can only be tied to one Dropbox account and not more, I’d like you to compare both of them once again and make sure you’re seeing indeed the exact same email address in both cases…

Hi @"podlike"! Hope you don’t mind if I chime in. So, from what I understand, the issue only occurs when you’re downloading larger files via shared link. Is this right? Besides the 22GB files that you previously mentioned, do you have any other shared links with files of a smaller size? If you do, can you clarify their…

Hey @"ccjc4sub"! Thanks for posting on our forum. Do you also have OneDrive running on your computer? I’m asking because it sounds like you’re seeing this icon. If that’s the case, can you temporarily disable OneDrive and restart your computer? Also, since you mention this is something you notice when the Dropbox app…

Hey @"risottto"! Thanks for your post. Since "noreply@dropbox.com” is the sender of the specific email (the email wasn’t sent by the creator of the file transfer, but Dropbox), it’d make sense to see "noreply@dropbox.com” as the recipient, when hitting on the “Reply” option. This is indeed an automated email that functions…

Thanks for posting on our Community, @"flatteryheavenclassic227"! As a test, can you try to quit your Dropbox app with these steps? If you open your File Explorer after that and attempt to access your files, does it keep freezing? Besides that, I’d also like to know whether this is something you noticed after a specific…

Hey @"Useronemillion", I’m sorry to hear about this issue. If this isn’t something you’ve already tried, can you also quit the Dropbox app on your computer and then attempt to access one of your files in File Explorer? Are you still having similar issues, or does the behavior stop if the Dropbox app isn’t running on your…

Thanks for the screenshots, @"Ekaterina4"! I’ve gone ahead and opened a ticket for you, since we’ll need to check this internally. Can you please open the inbox of your Community email address and reply to my email?

Great news — this feature has been released! Check out the details here. We appreciate everyone who helped bring this to life. This is part of what makes the Dropbox community special. 

Hi @"IvanM1986", thanks for posting on our Community today. When starting to use a new computer, we generally recommend installing the desktop app directly from our website, so that you can choose which files you'd like to sync from your web account to your new device and avoid any possible conflicts. If you haven’t…

Welcome aboard our Community, @"Ekaterina4"! Hope you’re doing well. Can you send me a couple of screenshots showing the plan you’re having difficulty upgrading to and of what you see after selecting the option to upgrade? We’ll take it from there.