Nancy Dropbox Community Moderator

Hi @"EGuy", and thanks for posting this on the forum! In this case, the admin of your Business team will need to follow the steps @"Rich" provided above and convert your account to an individual one again. If you have any further questions though, let me know.

Hi @"kokuryuha"! Thanks for reporting this, too. I’ve just opened a ticket for you and sent it over to the email address that’s tied to your forum profile here. When possible, please reply back to me and we’ll take a closer look.

Thanks for the screenshot, @"jima999", and I’m sorry to hear you’re having the same issue. What’s the app version that your mobile app is running at the moment? If you try to preview this file via www.dropbox.com, do you receive the exact same message? Let me know, and we’ll check this further.

Hi again, Gregg! I’ve just logged a ticket for you. When you have some free time, please reply back to me and we’ll have a look. Cheers.

Hi everyone! I hope you’re doing well. If you wish, we can open a ticket for you instead and investigate this further, since we’ll have more account visibility this way. Let me know.

Hey @"Rushrules". First of all, please kindly note that we’re unable to take any actions on your Dropbox account from the forum, since we don’t have any account visibility. Besides that, can you clarify if you’re being billed directly from Dropbox or the App Store/Play Store instead? If your Dropbox account was upgraded…

Thanks for reaching out, @"iangraham_oomph"! From what you mention, it sounds like this is something caused by the latest version of GoodNotes. Have you, by any chance, reinstalled the app on your iPad? If the issue persists after that, I’d suggest having a look into this with the support team of GoodNotes, so that they…

Hi @"LFPuntel", and sorry for jumping in. If you click on the small Dropbox icon and check the top part of the window that will appear, do you see a tab under the name “Sync history” perhaps? Are you able to see more details, when clicking on it?

Hey @"threedots"! Thanks for posting on the forum. Can you please clarify if you’re using the Dropbox mobile app, as well? What’s its current app version?

Hey everyone! @"Jerram" and @"baileyhoward2400", I’ve opened tickets for each one of you, so that we can investigate this further. Please reply back to me, when you have some free time. @"RBV", I can see that you already have a ticket open with our support team, and it’s being handled by one of our advanced agents. When…

Hi @"pizzadoh", thanks for sending over your error log! From what I can see, your support ticket is still open and our advanced agent has emailed you some steps to try. Please follow them carefully and let them know when you’re done, so that they can continue assisting you. Thanks.

Hi everyone, I’m sorry to hear you’re having this issue. @"Quangkhai", have you received a ticket number from our support team? If yes, please send it over to me. @"biwaien123", can you let me know from which platform are you trying to sign in to your Dropbox account, when receiving this error? Is it on www.dropbox.com or…

Thanks for the extra info! I was able to do a little digging in the meantime, and I can see that you already have an open ticket regarding this issue, which has been escalated to our advanced team. Now, since they have more visibility on your Dropbox account, I’d recommend continuing with them directly. I’ve also left them…

Hi @"AB2021", and thanks for the screenshots! It looks like you’re currently running the beta app version of the Dropbox app (162.3.5368), which may cause various issues. Can you please switch to the stable one, and let me know if you see any difference? @"allanriveroll", can you also check whether your desktop app is…

Hey @"3zero2", sorry for jumping in. Before taking you to ticket, can you please clarify if you’ve already checked @"Megan"'s suggestion here? Let me know, and we’ll take it from there.

Hi @"fftempest"! I hope you’re doing well. Since the basic reinstall didn’t seem to resolve the issue, can you try an advanced one instead and let me know if it helps?

Hi @"jhedleyj", and welcome back to the forum. I’d like you to clarify a few things first, so that we can have a clearer image of what’s happening; when your computer rebooted, was the Dropbox app still in the process of backing up your external hard drive? Also, if you check your menu bar, can you see the Dropbox icon,…

Hey @"geryit", thanks for the screenshot and sorry for jumping in. At the moment, I’m afraid it’s not possible to completely disable this type of notifications. However, from what I could find, there may be an update soon that will allow you to control how many notifications you get about automations.

Hi @"dsnidey", I’m sorry to hear the issue persists. Is it alright if I log a ticket for you, so that we can investigate this further?

Hey @"Jo09"! Can you please let me know a few more details on the plan you’ve purchased, so that I can further help? What type of plan is it (Plus/Professional/Family/Business)? Also, did you upgrade your Dropbox account directly via www.dropbox.com or the App Store/Google Play? Keep me posted.

Hi @"reno08", I hope you’re doing well. In case you haven’t tried this already, can you please give this solution a go and let me know if it helps at all?

Thanks for posting about this here, @"jw1313"! Do you remember what this promotion was about? Did you get a new device perhaps and you were offered promotional space? Any additional info you can send could help. Let me know when you’ve got more updates.

Hi @"BigAndyA", sorry to hear you’re having the same issue. If it still persists, can I reach out to you to the email address that’s tied to your Community profile here? Also, if anyone else is still seeing the same error, please let me know as well, so that I can open a ticket for you. Thanks!

Can you let me know what’s the approximate size of the computer files you wish to back up? Also, if you go here, how much is the total quota of your Dropbox account? In any case, you’ll need to have enough space on your account, in order to back up your computer files.

Hey Robert, hope it’s OK if I jump in, too. Do you mind sending over a screenshot of the exact error you receive, so that I can have a visual? In general, .docx files that are up to 160MB in size can be previewed on Dropbox, so I’d also like to take a look. Besides that, are you having the same issue if you try to preview…

Hey @"Regpet"! I hope you’re doing well. Did the option to export your files to Goodnotes disappear all of a sudden or was there any type of update that could have affected this? Have you, by any chance, tried to reinstall Goodnotes on your mobile device and nothing changed?

Welcome aboard the forum, @"cbankston"! Can you please clarify what you mean when asking how it’s possible to view the online files both with the app and with File Explorer? If you can also send over a screenshot, so that I can have a visual, that’d be great. Give me a nudge when you have more updates.

Hey @"alegoh", sorry to hear you’re seeing the same error message. Have you already checked a different browser/incognito mode, by any chance?

Hi @"Dantep" and @"plttvmt", I’m sorry to hear you’re having this issue, as well. Have you both tried our offline installer? Does it seem to work now? Let me know.

Hi @"TomFrigg", and sorry for jumping in. I can understand your frustration on the matter. For this reason, I’ve passed your latest comments to our team, as well, so that they can see them.