Nancy Dropbox Community Moderator

Glad to hear your app’s back to normal, @"fredricstewart"! @"sharikov", are you receiving the exact same error as the one mentioned above? Did you try @"Jay"'s suggestion and there’s no difference?

Hey @"willsacks", I hope you’re doing great. This has already been recorded as feedback with our developers. However, if you haven’t done so already, I’d also encourage you to vote for the idea that @"Jay" listed above, since this will increase the chances of having this implemented in the future.

Hey @"sarasvanberg"! Can you also clarify if you’re having this issue after trying another payment method (in case that’s possible)?

Hey @"Anderssssf", hope you don’t mind me jumping in. Just to clarify, the files that you mention ("variables.css" and "widgets") were not showing within your computer folder prior to backing them up with Dropbox? Also, if your Dropbox account has gone over-quota, then that would explain why not all files have been backed…

Hey @"Neda_Ivanova", sorry for jumping in. I’ve just logged a ticket for you, so that we can take a closer look into this. Please reply back to me, when possible.

Hi @"Rabbits1077", I hope you’re doing well. Can you let me know if you initially upgraded your Dropbox account via www.dropbox.com or the App Store/Play Store instead? That’ll help me guide you further.

Fingers crossed! In case you need any further help though, I’ll be around the Community. Have a wonderful weekend ahead.

I can understand your frustration on this, @"TERRACE_87". However, we need to make sure that all users have tried the same steps, as they may actually help with their issue. If you’ve already followed these steps with no result, I can most definitely open a ticket for you and have our support team look into your account…

Hi @"DV87", I hope you don’t mind me jumping in, as well. From what I know, there’s not a specific period of time over which the Dropbox app converts your files automatically to online-only. In general, this can happen after a few months of inactivity (if you don’t access a specific file, for example).

Hi @"SamuelMelle"! I hope you’re doing well. Just to clarify, does this issue occur every time you restart your device? Also, do you keep receiving the same "Dropbox has unexpectedly quit” error, even now? Can you please check all the info provided here, and let me know if any of it seems to help?

Thanks for posting here, @"krluck1"! I hope you’re doing well. If you want to check the available space on your Dropbox account, you can go to your Plan tab here. Do you mind sending over a screenshot of what you see there too, so that I can have a look regarding the issue you mention? Let me know when you’re ready.

Hi @"mf88", I hope it’s OK to jump in, too. I can understand your frustration on this matter. If that’s alright, we can log a ticket instead and have our support team further assist.

No problem! I’ve just logged a ticket for you, so please reply back to it, when possible. Cheers.

Thanks for clarifying, @"eli1020"! Is it OK if I open a ticket for you, in this case, and have this investigated internally?

Sorry to hear you’re having the same issue, @"Jeon". Can you let me know what’s the current syncing status of your Dropbox app? Also, have you given these steps a go? Do they seem to help? Glad to hear your context menu is now back, @"fefone"! I hope it stays that way.

Hi @"dr_chicken", There are a few reasons why you may be experiencing issues when searching for files within Dropbox using Spotlight. Following the update where the Dropbox folder was moved to ~/Library/CloudStorage, Spotlight sometimes does not re-index the folder until after it is opened for the first time. Could you try…

Hey @"Lenka32", welcome to our Community! In general, the language of your Dropbox mobile app is determined by the system language of your OS. So, for example, if your phone’s language has been set to French, then you should be seeing the same language when opening your mobile app. You can also see more details on this…

Hi @"Airycleere ", I hope it’s OK to jump in, too. If possible, can you try the same steps with another Gmail attachment and let me know if the same error pops up each time? Also, what’s the approximate size of the file you’re trying to save to Dropbox from Gmail?

Hi @"drmacnut", thanks for providing all this info! Can you let me know what’s the current syncing status of your desktop app? Also, where’s your local Dropbox folder located at the moment?

Hey @"lisamdun", sorry to jump in here. Besides the options you mentioned above (copy link/share/manage access), you should also be seeing other buttons (like “Export”, “Rename”, “Move” etc). When clicking on the ellipsis button that @"Jay" mentioned, are you able to scroll down the pop-up menu? These options should be…

Hi @"Laslett777", I hope you’re doing well. Can you send me a screenshot of what you see here?

Welcome to the Community, @"eli1020". You mention in your post that you’ve reinstalled the app, but did you perform a basic or an advanced reinstall? Also, what’s the exact OS version that your device is running at the moment? Let me know, and we’ll take it from there.

Hi @"messiaen", and thanks for posting on our Community! Can you please clarify if she has two separate Dropbox accounts (one under the old email address and another under the new one), or if her Dropbox account is linked to an old email address and she’d like to update it to the new one? That’ll help me guide you further.

Hi @"dupecoop", I’m sorry to hear the issue persists. If you’re on a paid personal plan, you can chat in with our support team. Phone support is only available for team admins on Business teams, at the moment. If you’d like us to check this further though, can you please clarify whether nothing happens when trying to…

I totally understand what you mean, @"nickgripton". However, if you’ve already tried a few general troubleshooting steps and the issue persists, it’d be better to log a ticket, as we can see details on your Dropbox account this way and check what else may be happening. If you’d like us to look into this further, we’d be…

Hi Alex, I hope it’s OK if I jump in, as well. Is there any chance that the folder was permanently deleted? Also, when was it approximately deleted from your Dropbox account?

Hi @"potassio97", and thanks for posting this on the Community. I’ll try to answer all of your questions as clearly as possible, so please bear with me; 1. If your desktop app is connected to the internet and running at the moment you’re making edits to a file, then it should automatically sync the updates you’ve made to…

Thanks for posting about this on the forum, @"langshipley"! One thing that I’d like you to clarify in this case, is whether the desktop app on your device is currently running. If it is, can you let me know what's its current syncing status? You should be able to check this by hovering over the small Dropbox icon in your…

Hi @"nharp", I hope you’re doing well! Is it alright if I open a ticket for you, so that we can investigate this further? If you don’t mind that, I can message you to the email address that’s tied to your Community profile here. Also, welcome to the forum, @"Gina_WV"! Can you let me know a few more details on the issue? Is…

Hi @"Jharn", I hope you’re doing well! I’ve just logged a ticket for you, so that we can check this further. Cheers.