Nancy Dropbox Community Moderator

Hi @"carlopenco", thanks for posting on the forum! As a first step, can you please upload a screenshot of what you see on this page? That’ll help me assist you further.

Hi @"rramey", welcome aboard the Community! As a first step, can you please clarify for me what’s the exact size of the folder you’re trying to add to your Dropbox account? Let me know when you have more updates, and we'll have a look into this.

Hey @"fugu1003"! I’ve replied back to your ticket. When you get the chance, please check the inbox of your email address and let me know if you can see your ticket there, along with my reply.

Hi @"Cod", and welcome aboard our Community! If I get this right, you’re creating a shared link for your Dropbox files, and you see a different file when copying it over to your Outlook email, correct? Can you please describe to me the steps that you’re taking in order to create those links? Also, when did you start…

Hey @"dreamsinifilm", apologies for the late response. Are you still facing this issue on your Dropbox account? If yes, does it occur with Google Slides too, or just Sheets/Docs? Are you also having this issue if you try to access them via an incognito window on your Chrome browser? @"noah_sniderman", just to clarify, is…

Hi @"fugu1003"! Sorry to jump in here. I just opened a ticket for you. When you have some free time, please reply back to me and we’ll take a closer look into this.

Thanks for sharing this screenshot! Can you please describe to me the steps that you’re taking to create these shared links?

Can you please right click on couple of these files, after you’ve downloaded them, and select to see their properties? I’d like you to send me a screenshot of what you see then, if you don’t mind.

Welcome aboard the Community, @"Sartaj"! Can you send over a screenshot of the error message you keep receiving? If you create another shared link for a different file, do you experience the same behavior? Let me know when you’ve got more info.

Hi everyone, I hope you’re all doing well! Please rest assured that our team is aware of this issue and they’re still working on a fix, so that this gets resolved as soon as possible. When there are more updates on this, we’ll let you know in this thread. Thanks for your patience and understanding.

Hey @"smckeon", sorry for jumping in. You may need to use a third-party app in this case, in order to convert these files.

Hey @"angusm"! Can you also upload couple of screenshots of the emails you keep receiving from Dropbox? That’ll help me assist you further. Just make sure your email address isn’t showing on any of these screenshots, due to security reasons.

Hi @"datamaker", I’m sorry to hear you’re facing the same issue. After checking the rest of your files, did you notice the same behavior on multiple Excel sheets or just the one you mention? What steps did you follow in order to check the previous versions of the file in question?

Hi @"Typearture"! I hope you’re doing well. Can you please let me know how you transferred your files from your Mac device to your Windows computer? Did you use a third-party app to do this? Are you seeing the correct file sizes on the Mac desktop app, but not the Windows app? What do you see on www.dropbox.com?

Hey @"TabsFolders-Com", hope you don’t mind if I jump in. When was the last time you were able to see the correct amount of storage on www.dropbox.com? Can you also go here, and send me a screenshot of what you see on that page?

Thanks for posting here, @"Hoho2". As a first step, can you please clarify for me which Dropbox platform you keep receiving those notifications on? Is it the Dropbox website or the desktop/mobile app? Do you keep receiving emails from Dropbox perhaps? Let me know, and we’ll take it from there.

Hi @"THX1965", and I’m sorry to hear about the situation. If you want, you can post the error log you’ve received here, so that we can take a look. Also, if you’ve already switched out of the beta version and you’re still having issues with your Dropbox account, please let me know.

Hi @"clairethayers"! I just logged a ticket for you. Please have a look, when possible, and reply back to me, so that we can check this together. Thanks.

Hi @"Shalini Sharma", I hope you’re doing well! Can you also check this page, and let me know if you see any remaining files/folders there? If you do, please delete them and check if the same issue persists.

Hi from me as well, @"banbikas"! Just to make sure we’ve tried everything, can you please check your Shared tab, and let me know if you can still see your folder there, along with the option to add it back to your Dropbox account?

Hey @"JanS"! Thanks for the screenshot. Did you, by any chance, install the Dropbox Update for macOS? If you did, then your Dropbox folder in Finder will now be found under Locations instead of Favorites, as also mentioned in the Help Center article I’ve sent you above.

Sorry to jump in, @"Maso". I just logged a ticket for you. When you have some free time, please reply back to it, and we’ll check this further. Thanks!

Hi @"tarunpande", I hope you don’t mind if I jump in, too. I checked our system for you, and I was able to locate your recent ticket with our support team. In order to further help you with this, I’d suggest replying back to them in the same email thread. I’ve also left them an internal note, so that they know you’ve…

Hi from me as well, @"OceanElf", and I’m sorry to hear about your experience. I was able to locate your ticket in our system, and I’ve left an internal message to our team, so that they know you’ve reached out to us here. I can see that they sent you a new email recently, so please check it, if you haven’t already.

Hi @"emilialiu", and thanks for posting on our Community! Can you let me know if you’ve already been in touch with our support team about this? If yes, can you please send me any ticket numbers you may have, so that I can have a look? Let me know when you’re ready.

Hey @"raptor10"! If I get this right, you’re currently on a Plus plan, you cancelled your next renewal at some point, but now you’d like to continue with your paid plan as it is, and not downgrade to a free Basic account. Is this correct? If you check your linked to Dropbox email address, are you seeing your cancellation…

Welcome back to our forum, @"arnaud7"! In general, we recommend using one cloud service on your device, so that you can avoid any possible issues in the future or the two services overlapping in any kind of way. If you have any further questions though on Dropbox backup, please let me know.

Thanks for posting on our Community, @"Tworst", and welcome aboard! As a first step, I’d like you to visit this page and send me a screenshot of the current plan you see there. Let me know when you’re ready.

Hi from me as well, @"Testbed"! The Activity option for your folder should be located on the bottom right corner of your screen (after opening the folder you wish to see the activity for). The previous versions of your folder should appear on the sidebar.

Hey @"dpcrush2112"! You may want to take a look here for more details on how to cancel your plan via Google Play.