Nancy Dropbox Community Moderator

Hey @"heartleo"! Sorry to jump in. Megan has emailed you to the email address that’s linked to your Community profile (as shown here). This is the only email we can contact you to, due to security reasons. Please don’t share your email address here, as it’s a public forum. You can reply back to Megan via email, and she’ll…

Thanks for giving this a go! Sorry to hear it didn’t work. As for the screenshot, can you try uploading it via your desktop instead? Let me know, if you still can’t see the option from there.

I see what you mean. Since you've already messaged our support team, you should've received a ticket number attached to your request. Can you please send it to me, so that I can check it?

Hi from me too, @"CammryL". Did you follow Walter’s suggestion to visit your desktop app preferences > Account tab? Do you see the option to log in to your second Dropbox account there?

It’s most likely that the ~/Library/CloudStorage directory syncs to Dropbox, indeed. Can you also send us a screenshot of the old Dropbox folder you see under your Favorites? Just to have a visual of what you see exactly.

Hi from me as well, @"Bob4244"! Hope it’s OK to jump in. Can you please click on the small Dropbox icon in your system tray, and let me know what’s the current syncing status it shows? Are you having any issues when clicking there? If not, do you mean that you're having trouble opening the local Dropbox folder by clicking…

Welcome aboard the forum, @"CPRIV"! Can you send me a screenshot of the X icon that’s currently showing next to your Dropbox files, as well as one more of the error you’re receiving? If you’re on a Business plan, can you check www.dropbox.com, and let me know if you can see a personal folder under your account name? Are…

Thanks for posting on our forum, @"mrBeep"! We appreciate your feedback on this, and I’ve made sure to pass it along to the relevant team, as well. For anything else, don’t hesitate to ping me.

Hi @"raymyrtle", I’m sorry to hear about this. Let’s take a look. Can you clarify what happened the first time, when your external drive backup stopped working? Was the external drive suddenly disconnected for any reason, for example, while Dropbox was syncing? Besides that, and in regards to your computer backup, what…

Welcome to our Community, @"MostafaJM"! Hope you’re doing well. All Dropbox plans have bandwidth limitations indeed, and exceeding them could lead your Dropbox account's sharing to be temporarily banned (the first time this happens, it usually lasts about 24h, before the ban is automatically lifted). If you’re on Dropbox…

Hey there! You can attach your screenshot in this thread by clicking on the small camera icon above your message box, right before you post your reply on the forum. As for your devices, can you try clearing the cache of the Dropbox app on one of your mobile devices, and then reinstalling it there? I’d like to see if…

Thanks for the screenshot, @"o12johns"! It’s possible that this was caused by the large upload, indeed, but it’s good it no longer happens now. If you notice something again though, let us know in this thread.

Sorry for jumping in, @"Rellek7". Can you clarify what’s the current syncing status of your Dropbox app? Also, if you add a small file within the new Dropbox folder that has been created (under ~/Library/CloudStorage), do you see it on Dropbox online afterwards?

Hi @"Rodger P", hope you’re doing well. Just to clarify, is this happening on all of your devices/browsers, in general? Or is there a platform that seems to be working properly? Can you please send me a screenshot of the error you’re getting? I’d like to have a visual, and investigate further.

Welcome to our forum, @"dbliss3593", and I’m sorry to hear this happened. From what I understand, you had an older Dropbox folder with your existing files, and they got overwritten, once you logged in again via the desktop app. Is this right? Have you double checked the Deleted files page, and Events page for more info (or…

I’m sorry to hear about your experience, @"BryanmMac". You said that you’ve been in contact with our support team. Can you send me the ticket number from your convo, so that I can check what you've discussed with them?

Thanks for clarifying that, @"AdyShearer"! Appreciate it. When exactly did you notice this issue? Was there an update, right before it occurred? What if you clear the cache of the Dropbox app, and reinstall it on your mobile device? Does that seem to help at all?

Hey @"Stephermryan". If the folder still hasn’t synced to your Dropbox app, I’d suggest checking your selective sync settings next. Does the folder show as unselected in the list of folders there? If yes, please don't select it yet, as this may cause the conflict Hannah mentioned above. If not, please go to www.dropbox.com…

Sorry for jumping in, @"NiThormaigh". Please send me the ticket number from your request, and I’ll leave an internal note to our support team on your behalf, as well.

Hey @"sanderton", your post has been moved here, as it’s similar to the OP. Please check my reply above, and see if it helps you, too.

Sorry to hear this, @"processional_arts". Can we reach out to you to this email address?

Hi again, Steve! Can you send me a screenshot of what you see, when hovering over the Dropbox icon in your taskbar, just so that we can have a visual? Regarding what you mention next, the Dropbox app generally gets automatically updated to the latest version, so you shouldn’t need to manually update it each time.

Hi again, @"RJL". Can you try one more thing with me, and right click on your local Dropbox folder > click on “Properties/Get info”? I’d like a screenshot of the next window you’ll see.

Hi @"Damien C.1"! Sorry for jumping in here. You can most definitely create an idea for this here. Please follow these tips to make sure our users can easily find the idea and vote for it.

Hey @"The Head"! Can you try to remove the desktop that shows as an incomplete install, and try again? If this doesn’t help, please try an advanced reinstall instead to see if it helps.

Thanks for checking, @"o12johns"! Are you experiencing the same behavior, even if you upload a small file via the desktop app, or does this only happen with groups of files? What’s the current syncing status of the Dropbox app? Also, I’d like you to right click on your local Dropbox folder, go to “Get info”, and send me a…

Hi @"AdyShearer"! Thanks for posting this on the Community. Can you send over more details on what happens exactly when trying to import files from your Dropbox account to Gmail? Any screenshots you can send over as visual would be very helpful, too. Also, can you explain what you mean when saying that you need to go home…

Thanks for the screenshot, @"Gawlin"! It looks like the Dropbox account you’re currently logged in is a free Basic one, so there’s no subscription/trial to cancel there. Do you have another email address linked to a different Dropbox account that’s been upgraded to a trial? You can double check this by finding the email…

Hi @"DomBlack", hope it’s OK to jump in. Can you send over a screenshot of the options you see, after signing in to the Dropbox app? If there’s any personal info showing, please don’t forget to hide it.

Hi from me as well, @"RJL"! Are you holding down the Alt+H keys (for Windows/Linux) or Option/Alt key (for Mac), after opening the Account tab of your app preferences?