Nancy Dropbox Community Moderator

Thanks for clarifying that! Is this shared folder owned by you, or did another user share it with your Dropbox account? If the latter, can you please ask them to remove you from it, and then re-share it with you? I’d like to see if that’ll make a difference.

Glad that helped! You can follow these steps to enable computer and external drive backup on your desktop app (basically, you need to open your app preferences like before, and go to the Backups tab from there).

Hi @"o12johns", thanks for posting here. From the location of your Dropbox folder, I understand that you’re using Dropbox for macOS on File Provider. Is this behavior something you noticed after the upgrade, or not really? If yes, is this only happening when your computer’s battery is running low? In general, when files…

Welcome to the Community, @"stephenroberts999"! Just to clarify, does Dropbox not start automatically once you turn your computers on, or does the Dropbox icon randomly disappear while you work on your devices? What happens if you manually launch the Dropbox app from your Programs? Does it randomly crash at some point, or…

Hey @"thorelen", hope it’s OK to jump in. You mention that you’ve tried accessing your files via multiple browsers on your local device, and you’re not having trouble then. Can you please try using the same version of Firefox that you used to connect to your Dropbox account remotely, and let me know if that works, as well?…

Thanks for posting this here, @"aklinger"! Out of curiosity, have you tried following the same steps via a different browser, or via an incognito window? Does that seem to work better? Let me know what you find.

Hi @"DigiDean"! Hope you’re doing well. If you look at your menu bar (at the top right corner of your screen, close to your clock settings), you should be seeing a small Dropbox icon. Please click there, and then click to the icon with your initials/profile picture. Your app preferences should be there. Let me know, if you…

Welcome to the Community, @"Avondale"! If you relaunch the Dropbox app via your Finder > Applications folder, how long does it usually take before the Dropbox icon disappears again? Since a basic reinstall didn't seem to help, I'd like you to perform an advanced one instead. Let me know, if that helps.

Hey @"Gawlin"! Can you click on the “Manage account” option showing on your second screenshot (right below “Settings”), and let me know if you see the option to cancel your trial now?

Hi from me too, @"35567ggg"! You may have tried this already, but just to double check; did you also disable and re-enable camera uploads on your desktop app, and there’s no difference? Can you send me the OS version of your computer, as well as the app version of the Dropbox app?

Hi again, @"wingrunner"! I checked all the info you’ve sent us so far, and it looks like your Dropbox account hasn’t been upgraded so far to the latest release of Dropbox Paper (which explains why you’re only able to create new Paper docs via the Paper Home page, and not www.dropbox.com). The new release of Dropbox Paper…

Thanks for posting on our Community, @"Go Cze"! If you’d like to have multiple signers for one document, you can check out these steps (you can have up to 20 per signature request). Let me know if I’ve misunderstood something, though.

Hi @"Nick390", hope it’s OK to jump in. Can you let me know how much free space you currently have on your local hard drive? Can you also send me a screenshot of the syncing icons you see next to most of your Dropbox files, so that I can make sure they’re online-only indeed, and not taking up hard drive space? Finally, I’d…

No problem, @"djaffee"! Please reply back to my email, when you get the chance.

Welcome to the Community, @"kh812"! Just to clarify, you had upgraded your Dropbox account directly via www.dropbox.com, and not iTunes/Google Play, right? Do you still not see the “Cancel plan” option, even on this page? If not, I’d like you to tell me what’s the current plan you see there. Ping me, when you’ve got more…

Sorry for jumping in, @"tcredding"! From what I can see, you’ve already opened a ticket with our support team, so they’ll review your case as soon as possible. One more thing to check, in the meantime, is whether you have any devices that are still linked to the Dropbox account in question. If you do, the 6-digit code…

Hi from me too, @"wingrunner"! Out of curiosity, do your Paper docs have the .paper file extension? Also, if you click on the waffle menu at the top right part of your web account, do you see Paper among the options?

Thanks for the screenshot, @"djaffee"! Appreciate that. I’d like to log a ticket at this point, and investigate this internally, if you don’t mind.

Thanks for that! I was able to go through your convo with our support agent. So, to make sure I got it right, what you’d like to achieve is to pin the Dropbox folder in your taskbar, correct?

Hope it's OK to jump in, @"djaffee". Just to make sure we’re on the same page; is this happening on www.dropbox.com > Signatures tab, or when logging in to Dropbox Sign instead? Can you send me a full screenshot of what the user sees on their end, especially when clicking on the “Choose default” link? We’ll take it from…

Thanks for sharing this detailed feedback, @"Presto2024"! I’ve shared it with our team as well, to have a look. Other than that, since I can see you have a few ideas outlined here, I’d recommend posting them separately in our Ideas section in the future, as it’s easier for our team to keep track of them, and our users to…

@"amk2", can you share with me the ticket numbers from your convo with our support team? I’d like to go through all the steps you’ve already taken, and go from there. @"Ian_A6", if the issue persists, please send me the OS version of your device, as well as your current Dropbox app version.

Hi again, @"DHoesly"! Thanks for the extra info. To be honest, if the shared link works normally via your web browser, then this is most likely related to Microsoft Word, rather than Dropbox. What I’d suggest, as the next step, is to have a look with Microsoft directly. They may be able to isolate what’s happening, and…

You’re all set, @"Sean_Tidy_Tips"! Please reply back to my email, and we’ll take it from there.

Hi again, @"prestong777888"! I checked the ticket Hannah opened for you, and I can see you've had a recent update from our specialized team. Please have a look, when you can.

Hi @"Tobias Meier", thanks for bringing this to our attention. Have you tested this on different browsers, or even via incognito window? Out of curiosity, are you and your co-workers part of a Business team and you're all having this issue, or is it happening individually for each one of your personal Dropbox accounts? Let…

Alright, @"Sean_Tidy_Tips". Can we log a ticket for you in this case, and investigate internally? I believe it’ll be better, as our support team will be able to check your Dropbox account this way. Let me know.

Welcome to the Community, @"Ferhenry07"! Are you perhaps referring to the option to make your files online-only via the desktop app? Can you send me a screenshot of what you see exactly, so that I can take a look? Ping me, when you’re ready.

@"aasedler", if you’re seeing actions you didn’t take on your end, is there any chance someone else could’ve gained access to your Dropbox account instead? In general, the ownership of a shared folder can only be moved to another user by the current owner, so this is quite bizarre. We’ll be here, once you have the ticket…

Sorry to hear this, @"Fallschachtel". Can you let me know the OS version of your device, as well as the app version of the Dropbox app on it?