Nancy Dropbox Community Moderator

Hey @"Victoria334"! Thanks for posting on our Community. Can you send me one screenshot of what you see on your end, and one more of what the other party sees? Please feel free to hide any personal info or comments that you don’t wish to be shown publicly. Ping me when you’re ready.

Welcome aboard our forum, @"Greatdane007"! After uploading a small file to your laptop’s Dropbox folder, can you immediately see it on the Dropbox website? I’d like to check which one of the two devices has this syncing issue, or if this occurs on both of them. I’d also like to know the Dropbox app version you’ve installed…

Hi @"toni R"! Hope it’s OK if I jump in. Can you update a file that’s located within your shared folder, and check with the rest of the members? Can they see your updates now? Also, are you updating the file via the desktop app, or the Dropbox website?

Hey @"tavishi", thanks for posting this here. When you say that Dropbox was randomly deleted from your device, did you notice this after an OS update, for example? Also, if you check your menu bar, can you see a small Dropbox icon? If yes, I’d like you to click on it, and then quit and relaunch the Dropbox app. If the…

You can clear the Dropbox app’s cache by opening your mobile app, and going to the Account tab > gear icon on the top right corner. The option to clear the cache is further down the page. You can reinstall the app just on your iPhone, since the photos should be automatically uploaded from there.

Hey @"sgrbt", sorry to jump in here. Can you clear the cache of the current browser you’re using, disable any possible plugins, and check if there are any pending updates to be installed on your browser? I’d like to see if that’ll make any difference.

Hi from me too, @"Jac711"! Do you mean that this used to work in the past with Dropbox, or is it the first time you’re uploading this type of PDF to your Dropbox account? Do you have similar PDFs to test this with? If yes, does the same thing keep happening?

Thanks for the screenshot! Did you also try my suggestion to clear the Dropbox cache, and reinstall the app? If yes, did it seem to help a bit?

Hey @"avstudio1"! Hope you’re doing well. Since you’re using a Windows device, you may be able to use the Dropbox Paper desktop app on it, to access your Paper docs locally (this isn’t possible on Linux devices, for the time being at least). However, as mentioned here, this is currently in beta, so the app isn’t available…

Welcome to our forum, @"jbest101"! Let’s have a look. If you add a file to your iPhone now, and check your Dropbox account again a bit later, can you see it uploaded, or no new files appear at all? Also, if you happen to encounter the same message again, I’d like a screenshot of it. What you can also try is to clear the…

@"TERRACE_87", can we log a ticket for you at this point? It looks like we’ll need to investigate this further.

No worries, @"unebellereine"! When typing your reply on the forum, there’s a list of icons/buttons located above your message box. If you click on the small camera icon, you should be able to attach your screenshot here.

Hi @"Val313"! Hope you’re doing well. What you can do, to copy paste a filename, is to select the option to rename the file, and then copy the name, like you’d do with any other file on your device. This way, you don't have to manually type the whole filename again. Otherwise, if you'd like to copy entire files (and not…

Hey @"MollyMarion"! Thanks for posting here today. If you’re the owner of these files, you should be able to delete them indeed. Can you please send me a screenshot of the error you keep getting, as well as one more of how these files appear in your Dropbox account? I'd like to check for folder icons, and anything else…

Thanks for posting on our forum, @"unebellereine"! I’d like to clarify something first; you mention that you’re trying to download this file to your laptop. Are you using the Dropbox website to do that, or do you have the desktop app installed, and you’re trying to sync it locally instead? Can you send me a full screenshot…

@"timmalloy", did you also try Jay’s suggestion above? If this still doesn’t work, I’d like a screenshot of what you’re seeing (just make sure you’ve masked any personal info that may be showing).

Hi again, John! Can you please try quitting OneDrive instead, like Jay suggested? Do you keep seeing the grey Xs even then? Are you still seeing 0bytes, even if you right click on the Dropbox folder directly, and go to its Properties?

Welcome to the Community, @"Dante1_66"! Unfortunately, as you also mentioned, it’s not possible to do this automatically; since all photos/videos will be uploaded in bulk within the “camera uploads” folder, you’ll need to manually transfer them to another folder/organize them after that. If you need something else though,…

Hi @"bsmcs"! Thanks for posting your question here. If your new device is using an OS version of macOS 12.5 and later, it’s quite possible that the Dropbox for macOS on File Provider update will be installed indeed. You can also see more details here. I'll be here, if you need something else though.

@"DSSlagle", in this case, you’ll need to cancel your Dropbox trial directly from your iPhone, with these steps.

Welcome aboard the Community, @"idatopaz"! First of all, can you please send me the ticket number from your convo with our support team? Also, just to clarify, are you all receiving this error, when you’re creating new file requests from your Dropbox account, or is the same thing happening, when other team members create…

You’re all set, @"wailnguitars"! Please reply back to me, when you get the chance.

Thanks for posting on the forum today, @"phantomenacer"! Is there any chance you’re currently on a free Basic plan, and you’re trying to link more than 3 devices to your Dropbox account? You can also check out this page, to make sure that’s not the case. If not, are you still getting the same error, if you install the…

Hey @"petrholusa"! Can you let us know what’s the OS version of your device, as well as the syncing status and app version of your Dropbox app?

Thanks for that! Now, regarding the first screenshot, it looks like you’re seeing the grey X icon, which isn’t generated by Dropbox, but by your OS instead. The icon that indicates that your files are online-only is a grey cloud icon instead (also mentioned in the link I’ve attached above). Your second screenshot shows…

Hey @"John1957"! Can you send me a screenshot of your files, as they appear within the local Dropbox folder? I’d like to check what syncing icons you’re seeing next to them. Besides that, please right click on an online-only file/folder, go to "Properties", and send me a screenshot of the next window you’ll get.

@"KeithV", you mentioned above that this happens when you use a shortcut to access your photos. Are you facing the same issue, if you open your File Explorer, and navigate to your Dropbox folder > camera uploads folder manually?

Hi again, @"wailnguitars"! If you haven’t seen any progress during the weekend, can we log a ticket for you, and investigate internally?

Welcome back to the forum, @"Rachel L."! To have a better image of the error you mention, can you send me a screenshot of it? Also, when you say this happened when you made the files offline, do you mean after following these steps? Finally, please try disconnecting from your WiFi/cellular data, when you can, and let me…

Hi from me as well, @"JShizzle"! Just to clarify, would you like to downgrade your Dropbox account from a Business one to a free Basic plan, or are you thinking about upgrading to a personal subscription after that to accommodate your data?