Nancy Dropbox Community Moderator

Thanks for posting on our forum, @"Rui C"! Can you send me a screenshot of the error you’re seeing on your end, when the Dropbox app crashes? Is the error log you’re seeing something similar to the one showing here? Keep me posted.

Hi from me too, @"Lageole"! The solution to this would be what you mentioned in the beginning, I’m afraid. You’d need to copy the data to an external hard drive, and when the Dropbox app is installed again on the formatted device and a new Dropbox folder is created, you’ll need to pause syncing right away and copy - paste…

Thanks for giving that a try! If you open Microsoft Edge, there should be three dots in the upper right corner of your window. Please click there and select the “New InPrivate Window”. Do you see any difference, if you re-upload your file to the Dropbox website from there?

Thanks for the screenshot, Bob! Are you, by any chance, dragging these files outside of the Dropbox folder at any given point? I’m asking because this would equal a deletion from your Dropbox account, which would explain the message you’re seeing. Are you making these edits, while the files remain within the Dropbox app?…

Thanks for the screenshot, @"JM2024"! When saying that you’ve rebooted (in your first post), are you talking about the Dropbox app or your device, in general? I’d also like you to right click on your local Dropbox folder directly, go to its Properties and send me one more screenshot of what you see there. The performance…

Hey @"Mwh02"! You’ve got an email. Please respond to it, when you can.

Thanks for posting this on our Community, @"JM2024"! From what you mention, it looks like your Dropbox app is already running the beta app version. However, can you send me a couple of screenshots of what you see exactly on your end? That'll help me guide you from there.

Hi from me too, @"Lyn14"! If you haven’t tried this already, can you please clear your browser’s cache/browsing data and then re-upload the file to Dropbox? If this doesn’t work, I’d also like you to take one extra step with me, and re-upload the file to Dropbox via an incognito/private window on your Microsoft Edge…

Welcome to our forum, @"Robert511"! Hope you’re well. Can you send me a screenshot of the pop-up message you mention? Also, I’d like you to give me a couple of examples of what updates/changes you’re making exactly, right before this message shows. Give me a nudge, when you’ve got more info.

Hey @"NaomiSB". Can you please check your bank statement and let me know if you’re receiving direct Dropbox charges, or bills from iTunes/Google Play?

Hi from me as well, @"Awoj15"! I’m sorry to hear about the issue you’re having. I also found your ticket in our system, and I can see you’ve recently replied back to our specialized agent. I've left them an internal note, so that they may get back to you as soon as possible.

Hi @"vesuvana"! I just wanted to confirm if you’re still having this issue. If you do, I can log a ticket for you and investigate further.

Hi again, @"donawalt"! What you can perhaps try as an extra step is to quit the Dropbox app, restart your computer, and relaunch Dropbox. The reason why Jay suggested logging a ticket instead is because, unfortunately, we don’t have account visibility on the forum, so we can’t see details of your Dropbox account that would…

Hi everyone! After checking this with the team, I’m afraid we don’t have any solid updates for the time being. However, rest assured that our team’s actively working on this to find the best possible solution.

Thanks for the updates, @"GasparM"! I was referring to the Dropbox desktop app indeed; apologies if I didn’t make it clear. What you suggest towards the end may be a good thing to try; what you can do is open the local Dropbox folder on your computer, move these files to another location on your device (which will also…

@"bcherowb", I can see our social team has logged a ticket for you. They’ll look into your case, and respond as soon as possible in the same email thread.

Thanks for reporting this, @"GasparM". Out of curiosity, is everything working OK when accessing the Excel file via the Dropbox app on your second computer? Also, if you haven’t tried this already, I’d like you to test this via an incognito window as well on your web browser, and let me know what happens.

Hey @"donza ". Depending on the type of Business plan you’re on (and if you’re an admin on the team), you may be able to see more via your Admin Console > Activity tab. If you click on “Add activity” from the given options there, you can go to the Sharing section and select the activity for which you’d like to see more…

Hi again, @"SConnon"! Did you try scrolling down a bit with your thumb and the scroll bar still doesn’t show?

Hey @"ChefKatz", sorry to jump in. From what I understand, you used Google to sign in to your Dropbox account the last few times, correct? Can you please try to log out and log back in directly with your email address this time (without clicking on the Google option at all) and let me know what happens? If you're having…

Hi @"PierreLapin77"! Hope you’re doing well. Since the grandparents are part of the Family plan, I’m afraid it’s not possible to remove them from the Family Room folder. However, any photos that are automatically added to your daughter’s Dropbox account via camera uploads can be found within her “camera uploads” folder on…

Hi again, Karen! Due to security reasons, we can only log tickets with the email address that’s linked to the Community profile from which you’re currently contacting us here. However, what you can do is forward the email Megan sent you to the correct email address, and reply again to her from there directly. She’ll be…

Sorry to hear this, @"donawalt". Let’s have a look. What I’d like you to do is open your Dropbox app preferences, and go to your Sync tab. Please send me a screenshot of the Dropbox folder location that shows there. Also, what’s the current syncing status of your desktop app? Let me know, and we’ll take it from there.

Apologies for the misunderstanding, @"Claire W.3"! My bad. If the destination folder isn’t shared with anyone else, then this shouldn’t be happening. Can you send me a screenshot of this folder’s icon, as it shows on your Dropbox account, so that I can take a look?

Sure thing, @"tomeei"! Please check your email address and reply back to my message, when possible.

Hi everyone! After checking with our team, it looks like this feature has been indeed removed from iOS devices (please check Ben's post here). I'll definitely share your feedback with the team though, so that they can also see your comments.

Welcome aboard the Community, @"oharaeservice". Did you receive any emails from Dropbox about the ban? Also, is this the first time you’re having this issue? Let me know, and we’ll take it from there.

Thanks for posting on our Community, @"LSS1952"! Can you send me a screenshot of what you see exactly, so that I can have a visual? I’d also like you to clarify the app version of Dropbox that’s running on your iPad. Let me know when you’ve got more updates.

Hey @"Sergo44"! Have you tried reinstalling the app? Also, if you have time before it freezes, can you try clearing its cache, and then reinstalling? Let me know how that goes.

Thanks @"Persi"! Due to security reasons, we’re not allowed to click on any links posted on the forum. However, if you’re on a Business team, you can have your team admin (perhaps that’s you) to call in to our support team directly, and they can look into this for you. Let me know if you have any issues with this though.