Nancy Dropbox Community Moderator

Hey @"MJC23", hope you’re doing well! Can you also add noreply@mail.hellosign.com to your email contacts? I’d like to make sure that your email address isn’t filtering out Dropbox Sign emails, in general. If this doesn’t work either, let me know and I can log a ticket for you (to this email address).

Hi @"Persi", hope you don’t mind me jump in. Unfortunately, we don’t have this possibility on the forum. Can you clarify for me though what’s your current plan (as shown here)? I’d like to check what support options you may have available.

Hey @"chankane"! Do you mind sending a screenshot of what you see when renaming the file? Also, what’s your Dropbox app’s syncing status and app version?

@"Robert 098", can you send me any ticket numbers you may have from your support convo? I can take a look, and guide you from there.

Hi again, Leo! It looks like this is the cause of the issue. To make your files local on the desktop app, you need to right click on them directly and select the relevant option from the menu. Clicking on the cloud icon isn’t what we generally recommend in order to do this. If the issue arises again though, let us know.

Hey @"ambern1023"! Welcome back to our Community. Are you following these steps to create your shortcuts on Dropbox? If yes, and later on the name of the file/folder they point to changes, then the shortcut may break and you’ll get an error. Can you clarify what you’re referring to exactly when asking about the Dropbox…

Thanks for posting your question on the forum, @"JohnDeLange"! If I got it right, you created a shared link for your friends and sent it over to them, right? At the moment, it’s not possible to do exactly what you’re asking on the Dropbox website and desktop app. However, if they open your shared link on their mobile…

Hey @"megan98", sorry to hear you’re having issues with this. When saying that your Dropbox app doesn’t open, can you clarify what you see exactly on your end? Is the Dropbox icon missing from your system tray, or is something else going on? Don’t hesitate to send me a screenshot, too. As for your second point, are you…

When making your files/folders available offline in general, are you right clicking on them and selecting the “Make available offline” option or are you usually clicking on the cloud icon with the arrow next to them? I’d just like to confirm that this is happening no matter the way you download your files locally, and not…

Hi again, I had a look into our system in the meantime and I can see that our team has logged a ticket for you. Please reply back to their email, and they’ll further help.

Hi @"EragonSoftware", I’m sorry to hear about this. Since this is a public forum and we can’t see details regarding each user’s account/email, I’d suggest that your friend (or whoever may have this issue and has also tried the basic troubleshooting) contact our support team directly. Here are the steps they can follow. As…

Thanks for that! Out of curiosity, if you open the folder and make its files available offline directly, instead of the folder, are you experiencing the same behavior?

Hi everyone, hope you’re all doing well. Here’s what I could find, after checking with the team, as well; to move a shared folder into another shared folder, you must own the file or folder you’re moving and have edit access to the destination folder (also, mentioned here). However, if the folder you want to move and the…

Hi from me too, @"Mrbtailor ". Besides the Google Play account that you’re currently checking, is it possible you have another one, as well? I’m asking because, if you’ve upgraded through Google Play indeed, your subscription should show there for you to cancel. What do you see when you go to your Plan tab?

Hi again, @"35567ggg". What I can suggest next is to reinstall the Dropbox app on your computer and try again. Before you do this, please make sure that you’re not currently on a free Basic account with more than 3 devices linked to it.

Thanks for these screenshots, Leo! Can you send me one more of what you see after right clicking on your local Dropbox folder and going to “Get info”? Are your files back to online-only at the time you take this screenshot or downloaded locally?

Hey @"liv2party"! Just to make sure I got it right, are you accessing their Dropbox account via the mobile app on your own device?

Hey @"J23", hope you’re doing well! Just to clarify, have you used Dropbox on the same laptop in the past? Also, did she create a brand new Dropbox account? You can also check this section of Help Center for more info. Let me know, and we can take it from there.

Thanks for posting this on our forum, @"hekate"! Can you send me a full screenshot of the error you mention? I’d like to have a visual and further assist.

No worries, @"jmsgwd". I’ve just logged a ticket for you, and we’ll check this further. Please reply back to me when you get the chance.

@"TroyP", can you send over a screenshot of what you see on your end? If there’s any info you don’t want to show publicly, feel free to mask it before posting it here.

Hey @"alan_feedwire"! Just to clarify, do you have the camera uploads feature enabled on your Dropbox desktop app? If yes, can you disable it, and let me know what happens?

I can understand your frustration, @"jmsgwd", and I’m sorry to hear about the trouble this has caused you. About the beta program, this is something that has to be manually enabled via your account settings, and the Dropbox app can’t run the beta version without this setting being toggled on. You can also read more about…

@"CB131", can you send over a screenshot of what you see on your end?

@"32may", I’ve just emailed you. Please reply back to me, when you get the chance.

Hi @"Unipenguin", and thanks for posting this here. Can you clarify if you were able to see your external drive backup previously on the mobile app? What’s the Dropbox app version? Also, if you open your web Dropbox account on the mobile browser, does it show normally there? Let me know.

Hi again, @"jmsgwd"! I’m afraid that, in this case, the only option is to manually merge everything and move/copy the updated files from the old Dropbox folder to the new one under Locations. This way, your files should sync to our servers and your web account/linked devices.

Hi @"Haluk K."! What you can do instead, so that no one can access your Dropbox account, is to set a unique passcode when opening the app, that you’ll only know. Here are the steps on how to configure this. @"Antony P.3", the customize/palette icon should be visible at your Home tab (not the Files tab) and at the top right…

Hi @"morinim", and thanks for posting on our forum. It sounds like your Dropbox account’s sharing activity has been banned. Have you opened any tickets about this with our support team? If not, I can open one for you to check this further. Let me know.

Hmm, I see. Let’s try something else then. What I’d like you to do is clear your main browser’s cache, and check if there are any pending updates to be installed. Also, please restore it to its default settings and disable any browser plugins. The issue you're experiencing may be the result of a security setting or a…