Nancy Dropbox Community Moderator

Thanks for posting here, @Tomsetcvhel. First things first, can you copy and paste a screenshot of what you see exactly when trying to access your Dropbox account/files? If there’s any sort of personal info showing in your screenshot, please make sure to remove it beforehand. Keep me posted, and we’ll take it from there.

Regarding the Dropbox cache folder, can you clarify what steps you followed exactly to access it?

Hi @PGmit! Thanks for posting this on our Community today. Out of curiosity, did your team members have any sort of OS update, right before the Dropbox context menu options disappeared? Are they able to see any syncing icons next to their folders/files in File Explorer? Other than that, I’d like you to confirm if their…

Sorry to hear that, @TinyHappyCasey. Have you already checked for any antivirus, or other security programs, on your computer? Did the issue occur right after an OS, or Dropbox app update? Finally, have you restarted your device in the meantime?

Lovely, thanks for the visual @rcbamalaw! After a quick look into our system, I can see that you’ve already reached out to our support team and our specialists are looking into your case. I’ve also added an internal note on your behalf, so that they can see your post on our forum, as well.

@darioi, just to clarify, are you being asked to enter this one-time security code to sign in to your Dropbox account?

@Murph004079, is there any way to double check the email address of the Dropbox account that’s connected to your Voice Record Pro app? If yes, is it the exact same as the one you see here? Even the difference of a dot between the two would indicate that these two email addresses aren't the same.

Thanks for double checking! Is this the first time you're encountering this issue on your Dropbox account, or has your sharing activity been interrupted in the past, as well?

Hey @chilltill, thanks for posting this here. Have you received any emails regarding this error at your Dropbox email address? If you’ve already checked your inbox, please also have a look at your spam folder. I’d like us to double check whether you’ve received an email with instructions on how to resolve the issue. Keep…

Thanks for the visual! May I ask for one more screenshot of the error that you’re getting? Besides the issue you’re having while inviting a new member to your team, did you encounter any other issues on your Dropbox account today? I’d like to gather as much info as possible and investigate this further.

Welcome to the Community, @rcbamalaw! Hope you’re well. Have you tried to do the same thing via another browser? If you have, and you still get the same error message, I’d like a full screenshot of what you see at your Plan tab here. Keep me in the loop.

Thanks for the extra info, Robert! I appreciate it. I believe that the issue is related to the folder being online-only at the time of the move, indeed. When making a folder online-only on the desktop app, this replaces it with a placeholder of the original files, which can be only accessed on the Dropbox website (to save…

Thanks for your post, @mymissingaccount. Let’s have a look into this. First off, I’d like more details on what you see exactly when trying to access your primary Dropbox account (feel free to copy and paste a screenshot here, after hiding your personal info from it). Also, what do you mean when saying that you’ve tried to…

Keep us in the loop for any updates, @JCJC!

Hey @Scott1600! Welcome to our Community. I’ve gone ahead and sent you an email regarding the issue that you mention. Please go ahead and reply to it, and we’ll check this further. See you there.

Thanks for posting on the forum today, @RobertEHowells. After moving the parent folder to your external drive, you were no longer able to see it on your Dropbox account at all, correct? If yes, can you clarify when the folder was moved out of Dropbox and when you moved it back again? As for Spotlight, do you mind sharing a…

Hi again, @Kernow_Lad, and sorry for the nudge. I was wondering if you’ve had any updates when it comes to your shared link. Let me know, if there’s something more I can help you with.

Hi again, @SFEJ! Have you seen Walter’s previous message? Are you still receiving the same error, when trying to share your files, or make them available offline on the desktop app?

Hey @YorkieLover24! If you’ve used your card to buy a Dropbox subscription directly via our website, you can use your transaction ID to see more info about the plan here (like Mark suggested). In case the email address you see isn’t the same as the one on this page, you have two separate Dropbox accounts indeed, and you’ll…

Did you have the chance to check out Jay’s questions, @Amorpheum? If you’re still having the same issue, we’d like to know more info and troubleshoot this further.

I can see you’ve already contacted our support team about this, @wtietz. Since your case has been sent over to our specialized team, I’ve left them an internal note as well, to check this as soon as possible.

Hey @ppittioni, were you able to sort this out in the end? If not, please check Walter’s previous post and let us know the info he asked for.

Hi @bsiebs! Do you still need assistance with this? If yes, please let us know the info Walter asked for, and we’ll be glad to further help.

Hey @jimdunn! I’m pinging you here, in case you missed Jay’s last reply. Please share with us the info he’s asked for, and we can look into this further.

Glad to hear that, @crossfbc! And thanks for sharing your solution with us. If you need something else, don’t hesitate to ping me (or one of my colleagues).

Thanks for posting on our Community, @Kernow_Lad. Let’s check this. Have you spoken with the person who sent you this shared link? Is there any chance that they’ve deleted the file it directs to, or the link itself by accident? In the meantime, you can also test this link by opening another browser on your device and…

@brendahiattbarber, did you check Hannah’s last post? Let me know, if you need any further help.

I’m sorry to hear about this, @BananaMan. To clarify, did you create a new Dropbox account with the same email address in the meantime? After joining a Dropbox team, the admin has the option to delete your Dropbox account, as you’re technically part of their team. However, during the process of becoming a team member, you…

Hey @ConfusedTurtle. The only way to double check which folders have been selectively synced on your desktop app is by going to its Preferences > Sync tab indeed; there’s no indication on the Dropbox website, as this is a device-specific setting. As for what you mentioned regarding selective sync and not saving your…

That’s awesome, @mc80aea! Feel free to ping us, if you need something else.