Megan Dropbox Community Moderator

Hey there, @"rbkeep", let's see what we can find together about this! I know this might sound trivial, but have you made sure your account has enough space? Does this happen when you try to upload content on a specific path of your account, or the results remain the same no matter the place you're trying to upload to? Let…

Hey @"THL1", thanks for the screenshot! I checked in with our team, and it seems that you should be able to send signer reminders once every 24 hours. Have you tried sending them using a different browser, by any chance? 

Hi @"Louis Clerc", let's jump right into this! Would you be able to send me a screenshot, in order for me to have a visual of this, please? Have you tried logging out of the app, and the sign back in? Keep me posted, and we'll take it from there!

If you send us the ticket number, only Community Dropbox Staff will have access to our system, in order to review the situation & had has already been discussed there @"deus_ex_machina". 

Hey @"PetermHart", when you contacted our Support, you should have received a ticket number of your communication with them. Would you mind checking your spam/junk folder too? If you find nothing there, I can definitely assist by opening a new ticket number on my end for you. Let me know!

Hey @"Fay3", let's jump right into this! Have you tried from a different browser or a private browsing window, to see if that helps? What loop are you getting into? Did you originally upgrade via the Dropbox site or the mobile app? If not, I would suggest reaching out to our support team directly; they should be able to…

Hey @"deus_ex_machina", would you mind sharing your ticket number with me, in order to review it on our system, please? 

Hey @"deus_ex_machina", welcome to our Community! On our end, I'm afraid that we have no such ways in place to "identify" these actions before they happen. When it comes to securing your account, I'd suggest that you keep an eye out for any suspicious content and emails and that you don't open files when shared from…

Don't worry about this @"EJL1", we'll take it step by step! You should be able to attach a screenshot here, by replying back to me and clicking the camera-like icon that looks like that As for the option to join the folder: when do you see that option? What steps do you follow on your end before you get there? 

Hey @"MariaD2", I just sent you an email! I'll be happy to see you there. Thanks!

Hey @"jvideo", thanks for the heads up! Are you getting this behavior on any other devices on the same network? Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains? Also, can you check if the Dropbox bandwidth settings have…

Hey @"JimmyInTN", I'm assuming you've also checked locally on the device, right? If I were you, I'd search for some example file names using the File Explorer, to see if you can find anything there. While you're at it, please feel free to check your events page, just to get an idea of your account's activity. Let me know…

At the moment we don't have info as to when this will be restored, but we're doing the best that we can to make sure everything is back to normal. Once we have more info, we'll make sure to update this thread, thanks! 

Hi @"Debjpats", I'm jumping here to help! Are you checking the little Dropbox icon on your task bar, next to your WiFi? As for the error message you get when downloading the app, would you mind clarifying? Also, I'm assuming that when you add content to your mobile app on your iPhone, you're able to see it online, right? 

I just sent you an email @"NICOLEEEE", I'll see you there! Cheers!

Hi @"jvideo", let's jump right into this! I'm a bit skeptical since this is happening on both the app, and the website. I know it sounds trivial, but have you tried rebooting your device, or trying an entirely different network perhaps? Does this happen with all of your files, I'm assuming? Let me know more, and we'll take…

Hey @"NICOLEEEE", can I send you an email, in order for us to have a closer look into this? 

Hi @"Akiko Sasaki-Summers", you must accidentally turned said feature on. But, I'm glad we managed to resolve everything, and I'm going to be one post away if you need anything else. Enjoy the rest of your week ahead! 😎

Hi @"Doug1580"! As @"arc_land" mentioned above -one of our Dropbox Staff- it seems our attention is aware of this, and already working on a solution. Hang tight, and we'll let you know of any further updates! 

Hi @"Akiko Sasaki-Summers", glad we managed to tackled that one! As for the 190MB you mentioned, is this too little? What do you mean when you say if there was anything you missed while setting up your account? 

Hey @"Akiko Sasaki-Summers", can you please visit the following page, and let me know if you can disable the feature from there? While logged in your account, in this page you will see all of your backups and you should be able to delete the backup in question.

No you won't @"Doug1580". 

Unfortunately we can't access your link for security & privacy reasons @"MariaD2". Can we send you an email, in order for us to have a closer look into this? 

Hey @"Doug1580", feel free to access the Dropbox app and its settings, and clear its cache. If I were you, I'd then uninstall the app, reboot the device, and reinstall it. If you notice the same behavior then, let me know the size of the content you're uploading to your Dropbox account. Also, don't forget to either try…

I see, @"TE16". Can you take a look at your account's connected devices and let me know how many you've currently connected to your account? Do you have more than 3, which is the device limit for our Basic plan? As for deleting your account, would you mind clarifying the exact error, please? 

Hi @"jpgasstrom", I hope you're doing well! After reviewing your case, I have to admit that this sounds like an Excel issue, but let's have a closer look into this. Do you happen to have noticed if this happens when you use a specific browser? Would you mind also trying a different one, just to check there? Also, does it…

Hey @"NICOLEEEE", let's jump right into this! How long have you been having this problem for? Would you mind sending us a screenshot, in order for us to have a visual of the screen on your end too? I'll be waiting for your reply! 

Hey @"Akiko Sasaki-Summers", are you on the same device that you used when setting your Backup? If you click "Manage Backups" what do you see there? 

Hey @"Doug1580", thanks for the info! Could you also clarify the OS you're currently using, along with the version of the Dropbox app on your device? Also, I'd also love to see a few screenshots, as Nancy suggested in order for us to have a visual. 

Hey @"Laha041", thanks for posting here today! Are you trying to create a folder in your personal folder, or in the team space for your account? I'm asking because in order to add folders into a team folder, you'd need to add them from the Dropbox site or the admin console directly. I hope this clarifies!