Megan Dropbox Community Moderator

Hey @rxpst32, let's jump into this! Would you mind sending me a couple of screenshots, in order for me to have a visual too? Also, what is the file type of your videos? Let me know more, and we'll take it from there!

Hey @rbianchi, it's a good thing that your link works as it should when you view it using an incognito mode. Unfortunately, I'm not well aware of the system you mentioned. However, can you tell me if they get any specific error messages, or send any screenshots of what they see on their end when trying to open the link? 

Hey @ssjandres, I just checked and it seems the email was successfully sent to your Community-linked email address, however it is now closed by the system. Would you mind trying to contact our Support directly on your end, and sending over your ticket number reference? Also @FLSunshine, would you mind trying to do it using…

Hey @dhtax! Do you see any errors when trying to open the app? What exactly happens? 

Hey @Peter Marigold! You can locate the app's syncing status, and version by hovering your mouse over the little Dropbox icon on your task bar, next to your WiFi. Can you try that? 

You should be able to attach your screenshot by clicking our camera-like icon, when trying to reply back to me @FLSunshine. I'd love to email you, however I also want to check a couple more things before I do, just to make sure all the information and troubleshooting is available to other users of our Community too. 

Hey @kimhold, thanks for the speedy reply! To cut to the chase, we don't have something in Dropbox that would fit all of the standards you mentioned. We have the option to share a folder with your client. However, they'd need a Dropbox account, and any changes you both make would be reflected on each other's account. In…

I just sent you an email, I'll be happy to see you there @sjmcroberts!

Hey @rbianchi, let's jump right into this! How exactly do they try to preview the file? Do they have the option to simply close the window, and proceed without signing into an account? When you try to preview your file using an incognito tab on your browser, and while you're signed out of your Dropbox account, what do you…

Hey @sjmcroberts, I hope you're doing well! I'm not entirely sure this is possible. However, I'd like to send your case to our specialized agents, just to see if they have anything more to offer. Would you mind if I send you an email, in order for us to have a closer look into this? Keep me posted!

Hey there, @Peter Marigold, let's jump right into this! As a first step, would you mind clarifying your device's OS, the version of the Dropbox app that you're using and your app's syncing status at the moment? Do you see the grey, cloud icon inside the folders too, when you look at the files? Keep me posted, and we'll…

Hey @jbenton42! The modification date shown on the web should match the one shown on the desktop on a file level. So, in this case, you can review the date modified of the content instead of the folder itself. All in all, if the app is "Up to date" and what you see locally matches what you see online, as far as your files…

Hey @kimhold, I hope you're doing well! Do you wish to share a folder/file with your client? I'm asking because in that case a shared link would work. A shared link would give them access to the specific file/folder without them having access to your account. If this isn't your cup of tea, feel free to let me know more of…

Can I send you an email, in order for us to have a closer look into this @rjrex?

Hey @Charlie Windsor, thanks for the added info! Do you notice this behavior on multiple browsers too? Also, which is your preferred browser that you use? 

Hi @jbenton42, thanks for posting here today! In regards to folders online not showing info in the modified column, I tested it and the same thing happens on my end so this seems to be expected. As for the date modified, that depends on how you sync the file to your account, and how the file is edited or saved. Generally,…

Hi there, @McDrake 9, let's jump right into this! Have you tried following these steps mentioned at our Help Center, in order to delete your account's Backup? If not, give it a go. I'll be waiting for your update! 

Hey @mo34, thanks for posting here! Based on everything you described, it sounds like it might be iCloud that's causing it. Generally we don't suggest that you use two cloud providers on the same path, as it may cause issues such as the one you mentioned. And since you identified that the issue resolved after uninstalling…

Hey @Charlie Windsor, thanks for reporting! Do you think you could send me a couple of screenshots of a step-by-step that you follow on your end? I'd love to have a visual of this. Thanks a bunch! 

Hi again @Doug R.1! Would it be possible for you to create a new user profile of the device, and check if the behavior is reproducible there?

Hey @FLSunshine, thanks for the info! Do you notice this behavior only within your Dropbox folder? Also, what exactly happens and is your issue the same as the OP? It'd help me to also have an idea of how many files you have locally within your Dropbox folder. Feel free to send me a screenshot of the folder's properties,…

Hey @FLSunshine, thanks for posting here! When did this start happening exactly? Would you mind clarifying your exact OS and the version of the Dropbox app you have installed on the device, please? Let me know more, and we'll take it from there!

Hey @Thijxx, let me also jump in here! Yeah pretty much. I'd also like to ask you to clear your browser's cache if that's not too much of a trouble. You also mentioned this happens only with the "Suggested" pictures, right? Meaning if you try to locate a picture in your account and then preview it, do you notice the same…

Hey there, @AustinA1, let's jump right into this! Keep in mind that you can’t transfer or share an entire Family Room folder with people outside of your plan. If you’d like to send specific files and folders from the Family Room folder to people outside your Family plan, you can use Dropbox Transfer to deliver a copy they…

Hey, @febinjohny7, welcome to our Community! You mentioned that others can’t see the progress and changes you make. I’m assuming you’re making these changes locally on the device, right? If not, feel free to correct me. When you visit your account online, are you able to see these changes there? Feel free to also let me…

Hey @amiem! You should be able to click on the camera-like icon and attach your screenshots back to me. That way I can have a visual of your profile online, versus what you see locally on the device. 

Hey @"holpolshuf", let's jump right in! If you try to use these steps, in order to download the files from your Dropbox account online to your device and then preview them there, do they preview like they normally would? Also, what are the syncing icons that you see next to these files when you check them within your…

Hey @"dhtax", thanks for the info! Let's check your plan page right here, to see what might be taking up all of your account's quota. What do you see when you visit that page, and also is the folder visible when you visit your sharing tab here? 

Hey @"dhtax", let's jump right into this! Just to make sure we're on the same page here: are you referring to a shared file, by any chance? When you check your Dropbox account online, are you able to locate the file there? You also mentioned that the account is "frozen" or "locked". Would you mind clarifying a bit more on…

Hey @"jaynep", thanks for posting here today! Would you be able to send me a screenshot of the messages you get on your end, in order for me to have a visual? Also, does this happen on your browser, and if so which specific one? Let me know more!