Megan Dropbox Community Moderator

Hi @"mifs1", thanks for the update! If you need something else, please let me know and I will be more than happy to help every step of the way. 😊

Hey there, @"DavidJ1", let's jump right into this! Generally, conflicted copies happen when files get edited by multiple computers at the same time. When changes are made to the same file at the same time, the first computer to sync the change "wins". Can you take a look at this article and let me know if something like…

Hey there, @"andrewwevers", welcome to our Community! You mentioned that you've tried fixing your hardlinks. However, I'd like to clarify if you've also tried fixing the app's permissions as described here. What happens when you choose "Open permissions" below the file's name as shown on your screenshots? One more thing,…

Hey @"Katriina1"! Can you check the plan page, and let me know what it reports there? Do you have any shared content taking up space in your account? Or perhaps you have any active Backups enabled. Can you check that as well? Also, what happens when you delete files online? Do you notice the same behavior?

Hey @"Andywinter"! Can you please try the same steps again and send us a screenshot of what you see after signing in? Thanks a bunch!

Hi @"Katriina1", let's jump right into this! Keep in mind that you actually don't need to permanently delete files to clear up space. Simply deleting them is all that is needed. You should be able to remove files and folders, in order to free up some of your space without any issues. Do you experience any issues when you…

Hi there, @"deco10"! I just sent you an email in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks a bunch!

Hey @"jjk382yahoocom", thanks for the added info! You can see more in regards to our Backup feature here. As for the exact steps in order to delete your active Backups, you can read more about it in this Help Center article. If you have any questions, let me know! 

This idea has been closed out after a period of inactivity. We appreciate you sharing it with us, and you’re always welcome to submit more ideas in the future.

Hey @"Anjo"! Yes it sounds like you're using a beta version again. Have you tried the steps I provided above in order to uninstall the app, and then turn early releases off? Did you face any issues when trying these out? If you've followed these exact steps, can you send me a screenshot of your account settings online in…

Hi there, @"mathijsw", let me jump in here! As a first step, please let me know the app's current syncing status. Also, based on the app version that you're using (243.3.6933) it sounds like you have the beta version installed instead of the stable one. That could be the culprit there. Can you try to uninstall Dropbox from…

Hey @"Enrico Molino", thanks for posting here! The time Dropbox takes to index your files can be affected by several factors. When you have a large number of files in your Dropbox folder, the app needs more memory and processing power to keep track of them. After an update, Dropbox may use more CPU and memory to sync,…

Hi there, @"Haliph"! A quick follow-up to our last message! Let us know if you still need assistance or if everything is working as expected. 

Hey @"markushaapa"! Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.

Hey there, @"Ozfrog", let's jump right into this! Just to make sure we're aligned here, please allow me to recap. It sounds like you have some problems when trying to add someone via email to a shared file or folder, is that correct? Can you confirm if you're using these steps to share content? Are you using a public email…

Hey there, @"emihar" welcome to our Community! Based on the screenshot that you've provided, it looks like the app is still updating content, which could justify why your Backup shows as 0 bytes online. When did you download the desktop app, and how long has it been updating these 3 files for? Do you have many or large…

Hey @"rmhism", thanks for your patience! I just reached out via email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks! 

Hi there, @"AlyssaWarnock", let's jump right into this! Let's break things down. Keep in mind that if you joined a Family plan as a member and had an active paid Dropbox subscription before joining, your individual account should be automatically refunded for the prorated cost of your original plan when you joined the…

Hey @"CoreyCoop", sorry to see you're having trouble. You can see more about your connected devices here. Have you taken a look into this article with info about conflicted copies, to see if any of the reasons for their creation, sound like something that might have happened in your case? Also, have you made sure that you…

Hi there, @"CmdrLeForge", welcome to our Community! Keep in mind that if the issue persists with the Dropbox desktop app completely closed on your computer, then there must be something else causing the lag when you navigate your folders. Do you happen to have any 3rd party app that could be monitoring, syncing or backing…

Hey @"chipdeblock"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. Have a lovely weekend ahead,enjoy! ☺️

Hey @"julianmagicwandstudio"! I'll get back to you as soon as possible, in order to investigate and get to the bottom of this. Thanks! 

Hey there, @"Thaimax"! Happy to see that your issue is now resolved! If you need something else, please let me know and I will be more than happy to help every step of the way. Have a lovely weekend ahead,enjoy! 

Hey @"julianmagicwandstudio", let me also jump in here! I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

Hey @"rmhism"! Have you also tried the new OS step that my colleague, @"Walter" described? Also, I know it's trivial but have you tried restarting your machine at all?

Hey @"RareBreed", that'd be ideal! Please keep an eye out, and if you don't notice an improvement let me know here. This way I can reach out via email, in order for us to investigate further. Thanks a bunch! 

Hey @"chipdeblock", welcome to our Community! Let's get to it. Instinctively the first thing that comes to mind is your selective sync settings, so let's rule this one out first. Can you investigate and make sure that you haven't unchecked any folders in your selective sync settings? While we're at it, can you also let me…

Hi there, @"RareBreed", let's jump right into this! It sounds like access to your sharing was paused on your account. Have you checked this article to see what you can do next? You can also take at our "Create, Upload, and Share FAQs" here for more info. Lastly, how long has it been since you received the email and also…

Hey @"Anjo"! As a first step, please let me know the syncing status of your app. Also, based on the app version that you're using (243.3.6895) it sounds like you have the beta version installed instead of the stable one. That could be the culprit there. Can you try to uninstall Dropbox from your computer using these steps?…

Hey @"Mikey94025", thanks for posting here! How often does this happen? Is it multiple times within a day, or is it inconsistent? Have you tried disabling pwsafe to check if the issue remains? Also can you let me know more, in regards to the app's current version, and syncing status? You can find this by hovering your…