Megan Dropbox Community Moderator

Thanks for posting this here, @"DanielaP"! From what I understand, you’re referring to this one-time security code. Do you perhaps have access to any devices that you might have had linked to your account? The 6-digit code should be sent to those as well. If not, try submitting a help request to our support team directly…

Hey @"KelleyO", thanks for posting here today! Would you be able to send me a screenshot of the message you get on your end, when trying to share your content? When you access your account's settings do you see your email as verified there? Let me know more! 

Hi @"dannis1", thanks for posting here today! How do you sync your camera uploads to your device? Do you use a cable to connect the two, or through the mobile app? I'm asking because the setting you're referring to (in the Dropbox Preferences) should apply to any files that sync from the website. So, for example, if a file…

Hey @"beneboto"! I just checked, and it seems that our previous ticket was closed due to inactivity, since I didn't receive a response from you. Can you try to contact Dropbox Support directly for this? You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an…

Amazing news @"bbob"! If you need anything else, give us a shout! 😀

Hey all, thanks for reporting this to us! I did some digging on my end, and I'm afraid that it seems our Adobe promotion is no longer active, and has expired mid-October. If you need further help, let us know.

Hey @"ingrid10", thanks for bringing this to our attention. Do you have any external drives connected to your device at the moment? And if you hover over your Dropbox icon, which version do you have installed? Let me know and we'll go from there.

When did this start happening @"bbob"? I'd love to also have a screenshot of the pop-up message you get on your end, when plugging an external drive on your device. 

Hey @"Milo C.1", I just checked and it seems your ticket is still open. The agent will get back to you as soon as possible.

Hey @"bbob", thanks for the screenshot. However, have you tried accessing the Backup page that I mentioned above? 

Yeah, @"bbob", ctrl+v should be able to work. Give it a go, and let me know how it goes. 

My mistake @"bbob"! Whoops, apologies! I was referring to your earlier message. 🙂

Hey @"bbob", let's jump right into this! Would you be able to access your Backup page online, and let me know what you see there? If you have a screenshot of what you see there, it's more than welcome. Keep me posted!

Sorry to hear about this, @"Dayerlis". Indeed, after a year of inactivity, Dropbox will delete an account, per our Terms of Service. I'm afraid that once the account is disabled, it can no longer be restored, neither can the files in it. I hope this clarifies, but let me know if you need anything else.

Hey @"Peter R.42"! It's indeed a bit odd that a duplicated folder was created. It sounds to me like it was a one-time incident that came from this transaction, but I don't think it's something that you did on your end, that caused it. 

Hi @"Milo C.1", we'd definitely be happy to look into this. However, I don't think you can upload a screencast here. Do you think you can try sending a couple of screenshots? If not, then we can switch over to email, in order for you to send me the video there. 

Hi @"Peter R.42", let's jump right into this! Just to make sure we're on the same page there: where do you see your syncing icons? On the main Dropbox folder with the blue logo, or the one with yesterday's date? The best way to go on about it would be to check the app's preferences and more specifically your Sync tab, and…

Hey @"Twe", let's jump right into this! Just to make sure we're on the same page here: are you referring to a single file, or a shared folder? Would you be able to send me a couple of screenshots of the steps you follow on your end, and what you see there? Just make sure none of your personal info is shown there. I'll be…

Hi @"Bunzle", welcome to our Community! When you say they aren't clickable, would you be able to let me know in regards to the steps you follow on your end in order to create the links? Have you tried using the shared link in an incognito tab on your browser, by any chance? Keep me posted, and we'll take it from there! 

Definitely keep an eye on it, and if you need us we'll be more than happy to help @"awalde"! 😃

Hi @"yahya2", thanks for bringing this to our attention. Can you find any of the missing files in the events page or the deleted files page to recover them? What about your sharing tab (in case it was shared content)? Keep me updated with any progress!

Hey @"awalde", does this happen with all of your folders or just some of them? Are you currently syncing or uploading any files to the folder in question? Is the folder shared or private? 

Hi @"BriGuyOSC", thanks for posting here today! I'd like some more time to look into this. Then I'd be happy to get back to you with further details. Thank you so much! 

Hey @"CammiMS", sorry to hear about that! Would it be okay if I send you an email, in order for us to have a closer look into this? Let me know!

Hey @"Tyndale", let's see what we can find about this together! If you visit the email address linked to your Dropbox account, do you see a confirmation there that you’ve sent the request? Also, have you tried sending an email by clicking the icon located to the right of the file request (paper airplane) and then choosing…

Hey @"awalde", thanks for trying! Does this happen with a specific folder or all of them? Also, do you get the same results whether you try a shared folder, or a shared link? Would you mind sending over a screenshot of the error message, please?

Hey @"TeeKoo_Fi", I'd be happy to explain! Please be aware that Dropbox will not delete any of your files. However, if your Dropbox folder becomes over quota all that should happen is that syncing stops. Dropbox will only sync until you hit your quota, so if you are over quota all that should happen is that Dropbox will…

Hey there, @"awalde", I'd be more than happy to help! If you haven't tried that already, can you switch over to a different browser, and give it another go? Also, if I were you I'd clear the cache on my existing one, and try an incognito tab too to see if the results remain the same. Keep me posted, and we'll take it from…

Hey @"remin", let's check together and see what we can find! Just to make sure we're on the same page here, would you mind checking your account's plan page, to make sure that it's downgraded? Also, if you check the terms of the promo on your end, do you see an expiration date? That is if you have a way to check. 

Hey @"ebeshore", I just sent you an email! I'll see you there!