Megan Dropbox Community Moderator

It depends on what changes you're referring to @"vacmmc". Do you wish to change a file, and edit it, or change a setting for your Dropbox desktop app? 

In that case, we might need to have a more advanced look into this @"ebeshore"! Can I send you an email, in order for us to investigate further? 

Hi @"boophelp", thanks for posting here today! At the moment you can't edit the existing website layout. In any case your feedback regarding our website has been very valuable and I will endeavor to make sure your voice is heard. I will pass on your comments to the relevant departments so that we can further improve our…

Hey @"dbailey747", let's jump right into this! How did that happen exactly? Did someone have access to your Dropbox account, or is this a shared file? What options do you see on your end, when clicking the ellipsis next to the file? Let me know more!

Hi anonymous, let's jump right into this! Can you clarify the OS you're using on your desktop, along with the version of the Dropbox app that you use there, and the precise syncing status? Also, can you click on your avatar in the app's preferences and then on the 'View sync issues' option? Are there any files listed…

Hi @"HJL"! I've tried two different devices and networks, and it seems that I can't see any of your screenshots. If you check on your end, are you able to see them attached? 

Hey @"vacmmc", let's jump right into this! As a first step, would you mind clarifying the version of our app that you're using on your device, along with the app's syncing status? You should be able to locate this by hovering over the little Dropbox icon, next to your WiFi on your task/menu bar. If you could also send me a…

Hey there, @"MCWendiz", thanks for posting here! Do you notice this behavior online, or when you use our app? Provided this is happening on our website, would you mind trying a different browser too? Keep me posted on the results!

Hey @"HJL"! Have you tried clicking our camera-like icon and attaching your files there? If you're using a mobile device this might not be possible, and you'd want to try using a desktop instead. 

Hey @"ebeshore", let me also jump in here! Are you forwarding these emails to your "Email to Dropbox" address, or are you emailing the address directly? Also, what email provider (Gmail, Microsoft, Yahoo, etc.) are you using on your end? 

Hey @"Arun7", have you tried what my colleague @"Nancy" suggested about a different browser or an incognito tab on your current one? Also, is the content a shared link, or a shared folder? 

Hey @"Biva", let's jump right into this! Did you check your account online, in order to locate your shared folder? When was the last time you saw the folder online? Feel free to take a look at your events page. The Events page gives you an overview of all activity in your account including files events…

Thanks for the heads up @"TWISTY"! Definitely keep an eye on it, and let me know how it turns out. 

Hey @"HJL", let's jump right into this! I'd love to have a visual of your plan page and what it reports in terms of your account's quota. Also, do you see any folders in your backups page perhaps? Keep us posted!

I just sent you an email @"StefanM"! I'll be happy to see you there. Cheers!

Hey @"Sfariba"! Would you be able to send me a couple of screenshots of some example files and how they look inside your Dropbox folder, website, along with how they appear when you view them on your iPhone? That'll help me get a visual. Thanks! 

Hi @"StefanM", sorry to see you're having trouble with this. Have you tried to restore your purchase as outlined in this article? If that didn't help, can we send you an email, so we can investigate further? Let me know!

Hey @"TWISTY", I'd be more than happy to help! Are you certain that you have no other software that could be monitoring the Dropbox folder or app? Have you contacted your ISP for further assistance on this matter? Also, how many files do you have inside your Dropbox folder at the moment? You should be able to check its…

Hey @"ALLEYCVT", sorry to hear about this! Since you mentioned that you've already contacted our Support team on your end, would you be able to let me know if you have any active/open ticket numbers with them at the moment? Keep me posted, and we'll take it from there!

Hey @"colinhercus", welcome to our Community! Give me some time to check in with our Team about this, and I'll get back with more info, thanks! 

Hi @"Milo C.1", welcome to our Community! Would you mind clarifying the exact OS you're using, along with the version of our desktop app that you have installed? I'd also love to be able to have a visual of this, so if you have any screenshots, feel free to send them over. Keep me posted, and we'll take it from there!

Hey @"mrmrtno"! I think the best case scenario here in order to avoid confusion, and make sure that the app is syncing properly would be the following: Make sure all of your content is available when you visit your account online. Then unlink the device using these steps -Right-click the Dropbox icon in the menu bar, by…

Hey @"HerbalTea", thanks for the heads up! I'm sorry to hear you're having issues with our desktop app on your computer. Have you already tried performing an advanced reinstall? If the issue persists, you can try creating a new OS profile and installing the app there as a test. 

Hey @"HerbalTea", let's jump right into this! Would you mind clarifying your OS, along with the Dropbox version that you're using on your end? If you happen to have a screenshot of the error, that'd be most helpful. Let me know more, and we'll take it from there!

Hey @"Sfariba", let's jump right into this! When you say that the content has lost their time & date, would you clarify more? Do they look as if they were newly-created? Also, feel free to have a look into an older thread right here. Also, do you use our camera uploads feature when uploading content to the account, or…

Would you mind re-installing the app just to see if that changes things at all @"Blkbelt901"? You also mentioned that it claims to be synced when you open the app. How do you open it, without the little Dropbox icon, next to your WiFi on your task bar? 

Thanks for the heads up @"izaacmp"! 😀 I did some digging, and this might be related to your OS, and the settings there rather than Dropbox, but in any case we'll look into it to see what we can find. Have you tried turning off "animate opening applications" in System Preferences, by any chance? 

Hey there, @"murrayatuptown", let's jump right into this! I'm going to try and touch base with all of your points here, but let me know in case I forget something. Sharing the top level folder, should allow access to all the individual nested folders. It's important to keep in mind that there are two ways to share a folder…

Hey @"khanson1217", sorry to hear about that! Do you still face the same problem, or did you manage to resolve it? If you're still going through that, can I send you an email? Keep me posted, and we'll take it from there! 

Hey @"Enquiry JoStudy", let's jump right into this! Just to make sure here: do you have an issue renewing your subscription, accessing your files when visiting your app or both of these things? When did you first notice this behavior? Let me know more, and we'll take it from there!